SOL_W15QKN16R0003_R-MAS_ATTACHMENT_0021_SAMPLE_TASK_B_PRS.docx
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- Solicitation number
- W15QKN-16-R-0003
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SOL_W15QKN16R0003_R-MAS_ATTACHMENT 0021_SAMPLE TASK B_PRS
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Solicitation Number: W15QKN-16-R-0003 Recruiting, Management, and Administrative Services (R-MAS) Attachment 0021 – SAMPLE TASK B – PRS
R-MAS SAMPLE TASK B-USARC YELLOW RIBBON REINTEGRATION PROGRAM
PERFORMANCE REQUIREMENTS SUMMARY
The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
| Performance Objective |
| Standard |
| Acceptable Quality Level (AQL) |
| Remedy |
PRS # 1
Required Deliverables
| Complete, accurate, and timely IAW Attachment-Deliverables Schedule |
| Timeliness: No more than one deliverable late per month. |
Accuracy: No more than one deliverable rejected by the Government per month.
Contractor shall determine root cause of failure, then develop and implement a corrective action plan. Corrective action plan shall be submitted to the CORs and KO.
PRS # 2
Soldier and Family Member Event Participation Rate
PWS 5.5
Annual increase of 10% in event attendance by Service Members
Annual increase of 10% in event attendance by Family Members No deviation from standard
Annual increase of 5% in event attendance by Family Members Contractor shall determine root cause of failure, then develop and implement a corrective action plan. Corrective action plan shall be submitted to the CORs and KO.
PRS # 3
Yellow Ribbon Event Customer Satisfaction
PWS 5.5.9
| Ensure at least 85% of customers are satisfied with the quality and timeliness of services and products delivered. |
| Quality: 80% of customers rate service quality as satisfactory or higher |
Timeliness: 80% of customers rate service timeliness as satisfactory or higher Contractor shall determine root cause of failure, then develop and implement a corrective action plan. Corrective action plan shall be submitted to the CORs and KO.
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