AMENDMENT_0004_SOL_W15QKN16R0003_R-MAS_ATTACHMENT_0021_SAMPLE_TASK_B_PRS.pdf

Solicitation Number: W15QKN-16-R-0003 Recruiting, Management, and Administrative Services (R-MAS)

Attachment 0021 – SAMPLE TASK B – PRS

R-MAS SAMPLE TASK B-USARC YELLOW RIBBON REINTEGRATION PROGRAM

PERFORMANCE REQUIREMENTS SUMMARY

Date: 26 January2017

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard Acceptable Quality Level (AQL)

Remedy

PRS # 1

Required Deliverables

Complete, accurate, and timely IAW Attachment- Deliverables Schedule

Timeliness: No more than one deliverable late per month.

Accuracy: No more than one deliverable rejected by the Government per month.

Contractor shall determine root cause of failure, then develop and implement a corrective action plan.

Corrective action plan shall be submitted to the CORs and KO.

PRS # 2

Employee Recruitment and Retention

PWS 1.19

Maintain a cumulative employee turn-over rate of no more than 10%.

Annual increase of 10% in event attendance by Family Members

No deviation from standard

Contractor shall determine root cause of failure, then develop and implement a corrective action plan.

Corrective action plan shall be submitted to the CORs and KO.

PRS # 3

Yellow Ribbon Event Customer Satisfaction

PWS 5.5.9

Ensure at least 85% of customers are satisfied with the quality and timeliness of services and products delivered.

Quality: 80% of customers rate service quality as satisfactory or higher

Timeliness: 80% of customers rate service timeliness as satisfactory or higher

Contractor shall determine root cause of failure, then develop and implement a corrective action plan.

Corrective action plan shall be submitted to the CORs and KO.