A11 - Section E-EXHIBIT 7 UPS.doc

SSA-RFP-09-1018

SECTION E – EXHIBIT 7

UNINTERRUPTIBLE POWER SUPPLY (UPS) SYSTEM

1. General Requirements A. Maintenance and repair of the UPS system is covered under the original installation contract until October 2, 2013. After this date, the Contractor shall provide all supervision, labor, equipment, materials, and tools necessary to perform preventive and remedial maintenance for a three-phase continuous duty, on-line, double conversion, solid-state UPS system.

B. The following components are part of the Powerware UPS System:

Powerware 9395-275, Model 275, Uninterruptible Power System (2 units)

Powerware Battery Cabinet (E28) (4 units)

Custom Parallel Tie Cabinet / Maintenance Bypass (1 unit)

Remote Monitoring Panel (2 units)

C. The UPS system will be continually operational, so testing and associated maintenance shall be conducted with the coordinated approval of the Contracting Officer’s Technical Representative (COTR).

D. Outages to the system output load will not be permitted. The Government shall be notified prior to the system being placed in the by-pass mode wherever applicable.

E. The Contractor shall provide service as required prior to and after all scheduled and emergency electrical power shutdowns. The Contractor shall obtain and review the Powerware 9395 550/275 UPS, 225–550 kVA, Installation and Operation Manual (hereinafter referred to as the Powerware Manual), all schematics and control logic necessary to perform the maintenance as described in this specification.

2. Maintenance A. Preventive maintenance (PM) requiring the shutdown of equipment, shall be performed during Saturdays, Sundays, and Federal Government holidays according to a schedule submitted within 30 days of the contractor assuming responsibility for the UPS system. The Contractor shall perform maintenance in accordance with the Powerware Manual. PM shall be coordinated with the COTR to assure the orderly and transparent conversion to manual By-Pass. This will occur on the scheduled dates and for UPS maintenance at the specified times. If a mutually agreed upon schedule for PM cannot be established the Government reserves the right to specify the schedule for performance of PM. This will be subject to the constraints set forth above.

B. Daily and monthly maintenance shall be performed as specified in the Powerware Manual. Annual and battery maintenance shall be performed by authorized service personnel. Battery maintenance shall be performed quarterly.

C. Response Time: The contractor’s maintenance personnel shall arrive at the designated point within two hours from the time the Government notifies the contractor that remedial maintenance is required.

D. Non-Chargeable Maintenance Items:

1. All parts determined to be defective are the responsibility of the contractor.

2. Preventative and remedial maintenance, regardless of when performed.

3. Time spent by maintenance personnel after arriving at the site awaiting arrival of additional maintenance personnel and/or delivery of parts, after service call had commenced.

4. Remedial maintenance found to be necessary during the PM regardless of when the maintenance is performed.

5. Any additional test equipment necessary to evaluate and diagnose electronic malfunction problems, i.e., no display on the monitor, intermittent fault occurrence, etc.

E. Malfunction Reports: The Contractor shall furnish a signed malfunction incident report to the COTR upon completion of each maintenance call. The report shall include as a minimum, the following:

1. Date and time of notification of occurrence.

2. Date and time of arrival on site.

3. Type and model number(s) of machine(s) or items(s).

4. Time for completing repair.

5. Description of malfunction.

6. Detail, including serial number, of component or item in system requiring repair.

7. Parts replaced.

8. Description of repair.

9. Detail of any modifications to the system or component function; including software changes and reasons thereof.

10. Comments on cause of the malfunction.

11. Date and time the equipment was returned to successful operation.

12. Identify if the corrective action is temporary and if so, the restrictions to be placed on the system, along with an estimated time and steps necessary to permanently correct the failure.

Contractor shall remain available to SSA until the equipment is restored to full operating status.

F. Special Requirements:

1. The Contractor must have a technician available 24 hours a day, 7 days a week, 52 weeks a year.

2. Maintenance of all equipment shall be to the requirements of the Original Equipment Manufacturer and the Social Security Administration (SSA).

3. All replacement parts must be new and of equal or better quality and reliability (factory approved), to the parts replaced.

4. All material left over from inspections and repairs shall be removed from the site by the contractor (i.e., dunnage, replaced materials, consumable, trash, etc.). Disposal shall comply with all Federal, state, local, and SSA Regulations and standards.

5. Contractor and technicians will meet all Federal, state, and local requirements to perform work at this site. In addition, the Contractor will adhere to all Federal, state, local, and SSA safety requirements.

6. Contractor shall immediately notify site representative on occasions when malfunction is due to negligence or inappropriate equipment use by a government contractor or employee other that the responding contractor. These incidences of malfunction may also include failure of related supporting equipment, other than those items listed or those caused by act of God. At this time a written Malfunction Report will be prepared to the criteria listed in the Malfunction report section.

G. Test Equipment Calibration. Instruments requiring calibration shall be calibrated in accordance with the following frequency schedule:

1. Field instruments: each six (6) month period.

2. Laboratory instruments: each twelve (12) month period.

3. Leased specialty equipment: each twelve (12) month period.

Certificate of traceability to source of calibration will be provided to SSA upon request.

H. Component Exchange. Exchange of component parts within the system to minimize or aid in troubleshooting efforts, i.e., input/output cards, etc., will not be permitted. The Contractor may only exchange parts of the identical component at the request of the Government in emergency situations.

I. Engineering Changes. The Contractor shall keep the equipment up to the current Engineering Changes (EC) level specified by the original equipment manufacturer. All EC’s shall be installed at no additional expense to the Government within thirty days of their release. The Contractor shall show means by which they will obtain factory bulletins from the manufacturer in reference to such changes. The Contractor will also provide the Government Representative(s) necessary training for the use of the updated version resulting from the installation of the EC’s.

J. Documentation. All documentation, i.e., modules’ schematics, control logic, operation manuals, etc., necessary to perform maintenance and EC’s under this contract shall be furnished by the contractor. The Government, as a party to the contract will receive one (1) copy (owner’s copy) but shall not be required to aid in the acquisition of documentation necessary to perform under this contract. The Contractor shall provide a copy of updated record schematics with all changes performed by the contractor from time to time, on the site for field service personnel.

4. Repairs Repairs are defined in Exhibit 1, paragraph F.

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