A11 - Section E-EXH 04A-4H Cust_Rel Srvcs.doc

SSA-RFP-09-1018

SECTION E – EXHIBIT 4A

BUILDING INFORMATION

BUILDING NAME: MATSSC, MID-ATLANTIC SOCIAL SECURITY CENTER

A. Building Data:

Location

300 Spring Garden Street

Philadelphia, Pa 19123

Number of Stories

Building Completed

Population

1,400 to 1,500

Official working hours

5:45 a.m. to 6:15 p.m.

Monday through Friday

(except Federal holidays)

6:45 a.m. to 3:45 p.m. Saturdays and 6:45 a.m. to 2:45 p.m. Sundays Computer Operations

5:30 a.m. to 6:30 p.m. Monday-Friday

7:00 to 3:30 p.m. on Saturdays B. Building Statistics:

Gross area

570,585 SF

Net cleaning area* (interior)

516,987 SF

Urinals

Toilets

Sinks

Shower Stalls

Janitor closets – slop sinks

Anodized glass curtain wall – 1st floor

North

2,990 SF

South

3,250 SF

Exterior windows – 2nd to 7th floors

Shades

686 shades Executive space

9,000 SF

Carpeted area

384,200 SF

Vinyl tiled area (Sheet/block)

37,578 SF

Auditorium stage parquet floors 1,000 SF Concrete area/Parking Lot

130,670 SF

Quarry/ceramic/aggregate

7,440 SF

Raised floor area

10,650 SF

Stairways (flights)

83 flights

Passenger elevators

8 elevators

Freight elevators (Includes one lift)

3 elevators

Drapes

2,330 SF

SSA site footprint (curb to curb)

330,960 SF

Men’s bathrooms

5,543 SF

Women’s bathrooms

9,479 SF

Loading Docks

3,000 SF

Garage

10,530 SF

Underground driveway and ramps

11,400 SF

Health Unit

3,150 SF

Cafeteria, concession and vending

5,800 SF

Machine/mechanical rooms

62,400 SF

Auditorium

10,000 SF

Exterior dimensions of building

330 ft X 210 ft

Interior dimensions of building

270 ft X 210 ft

* The building areas that are to be cleaned by the contractor include the following and any other interiors not specifically identified.

· Corridors

· Auditorium

· Cafeteria

· Dining area

· Stairs/stairwells

· Entrances

· Lobbies

· Office space

· Storage space

· Garage/ramps

· Credit Union spaces

· Elevators

· Conference rooms

· Training rooms

· Warehouse

· Penthouse

· Equipment rooms

· Toilet rooms

· Snack Bar

· Kitchen areas

· 2nd floor vending area

· Appliance centers

· Health unit

· 1st Floor Conference Center

· Janitor Closet

· Mail Room

· Reprographics

SECTION E – EXHIBIT 4B

CLEANING WORK REQUIREMENTS INDEX

ITEM NO.

AREA OR ITEM

1. Toilet rooms

2. Typical office space

3. Main Entrance, Lobbies and Corridors (1st floor)

4. Secondary Entrances, Lobbies and Corridors

5. Stairways

6. Loading Areas

7. Garages

8. Passenger Elevators

9. Freight Elevators

10. Ash Receptacles

11. Drinking Fountains

12. Guard Stations

13. Exterior Cleaning

14. Telephone Booths

15. Windows & Glass

16. Window Shades

17. High Cleaning

18. Floor Mats

19. Computer Room / Raised Floor Areas

20. Health Unit

21. Cafeteria, Concession and Vending Area

22. Machine and Mechanical Rooms, Electrical and Telephone Closets, Penthouse, Warehouse.

23. Switchgear / Transformer Rooms

24. Special Areas/Jobs

25. Utility Work

26. Miscellaneous Services

27. Additional Service Hours

SECTION E – EXHIBIT 4C

CLEANING WORK AND QUALITY REQUIREMENTS

I. CLEANING WORK

1. Toilet Rooms:

A. Daily:

(1) Sweep and wet mop or scrub floor utilizing a cleaner-disinfectant.

(2) Clean all surfaces and fixtures, toilets, urinals, sinks, mirrors, faucets, shower stalls and stall partitions, walls surfaces, utilizing a cleaner-disinfectant. Raise all seats after cleaning. Includes metal and chrome surfaces.

(3) Prior to building occupant’s official starting time, empty waste receptacles, service paper towel dispensers, soap dispensers, toilet paper and seat cover dispensers; empty, clean and disinfect sanitary napkin receptacles; replace soiled bags with new ones. Collect soiled bags in separate containers for disposal. Report plumbing and mechanical problems to the maintenance staff for repair on a daily basis.

(4) During the day empty waste receptacles and service dispensers, police rooms, clean washbasins as traffic demands. NOTE: Service all toilet rooms to maximum capacity during the afternoon of the last day of the contract period. Dispenser stock of paper supplies and hand soap remaining at the termination of the last official work day shall not be removed.

B. Weekly: Damp mop and spray buff all epoxy or tiled floors.

C. Every Two Weeks: Damp wipe the full surface area of all walls, stall partitions, doors, door frames, sills, and apply disinfectant-deodorized cleaner.

D. Quarterly: Strip and apply 4 coats of floor finish to all epoxy and ceramic tile floors in accordance with the floor manufacturer’s recommendations. .

2. Typical office spaces, modules, work components, Training Rooms and First Floor Conference Center. Includes all areas not specifically identified elsewhere in the contract

A. Daily:

(1) Empty wastebaskets, replace all used liners and remove trash to designated disposal area.

(2) Clean and dust furniture, work station surfaces, and equipment.

(3) Vacuum carpets, sweep and mop resilient floors.

(4) Clean both sides of plate/plexi-glass entrance doors/windows to offices/cubicles within the building.

B. Weekly:

(1) Damp mop and spray buff all resilient flooring.

(2) Dust and polish all conference room and office tables.

C. Monthly

(1) Clean and dust air vents

D. Quarterly:

(1) Strip and apply four coats of floor finish to all resilient floors.

(2) Wash or damp wipe the inside and outside of wastebaskets as necessary to keep them in an acceptable condition.

(3) Wipe down and treat surfaces of wood paneling.

(4) Vacuum exterior workstation panels.

3. Main Entrance, Main Lobbies and Main Corridors (1st floor)

A. Daily:

(1) Sweep and vacuum full floor area. Clean and polish metal doorknobs, push bars, kick place, railings and other metal surfaces; clean and polish wood handrails, doors and other wood surfaces, clean spots and marks off wall, dust all surfaces within approximately 72 inches from the floor.

(2) Damp mop and spray buff resilient floors in elevator lobbies

(3) Empty trash receptacles, replace all used liners and remove trash to designated disposal area.

B. Twice a week:

(1) Clean both sides of entrance door glass and glass surrounding entrance doors within reach.

(2) Clean the vertical surfaces of entrance doors including door, door frames, and hinges.

C. Weekly:

(1) Damp wipe glass in directories, bulletin boards, displays and etc.

(2) Wash or damp wipe the inside and outside of trash receptacles as necessary to keep them clean in an acceptable condition.

D. Quarterly:

(1) Clean and polish metal door thresholds and brass door knobs.

(2) Damp wipe and polish stone wainscoting.

(3) Damp wipe glass in directories and bulletin board displays.

E. Quarterly:

(1) Strip and apply four coats of floor finish to all resilient floors.

F. Semi Annually: Strip and seal aggregate concrete floor surfaces

4. Secondary Entrances, Secondary Lobbies and Secondary Corridors. [2nd through 7th floors and basement hallways] A. Daily:

(1) Sweep, mop and vacuum full floor area.

(2) Empty trash receptacles, replace all used liners and remove trash to designated disposal area.

(3) Wash or damp wipe the inside and outside of trash receptacle as necessary to keep them in an acceptable condition.

(4) Clean and polish window sills in elevator lobby area.

B. Weekly:

(1) Damp mop and spray buff all resilient floors.

(2) Polish kick-plates, push plates and push bars.

C. Monthly:

(1) Clean elevator lobby and corridor door glass and glass surrounding these doors within reach.

(2) Damp wipe glass in directories, bulletin boards, etc.

D. Quarterly:

(1) Clean and polish metal door thresholds.

(2) Damp wipe vinyl wall surfaces and polish chair rails.

E. Quarterly:

(1) Strip and apply four coats of floor finish to resilient floors.

5. Stairways A. Twice a week: Sweep or vacuum stair landings and steps. Dust railings, ledges, grills, fire apparatus, doors and radiators.

B. Weekly: Wet mop or scrub steps, risers and landings; clean glass surfaces and polish bright metal. Spot clean walls to height of approximately 72 inches.

C. Quarterly: Strip and apply 4 coats of floor finish to landings in accordance with the floor manufacturer’s recommendations.

6. Loading Areas: (Includes platforms and docks)

A. Daily: Sweep.

B. Quarterly: Power wash.

7. Garages:

A. Three times a week: Police.

B. Weekly: Sweep garages and garage ramps. If a power sweeper is used, it must be equipped with a vacuum dust control system. Remove grease and oil spots.

C. Quarterly: Power wash or scrub garage, ramps, and driveways within the building confines.

8. Passenger Elevators A. Daily: Clean surface in the interior and exterior of the car, including floor track, door, car panels and polish bright metal surfaces. Damp mop and spray buff resilient floors.

B. Quarterly :

(1) Strip and apply four coats of floor finish resilient floors in accordance with the floor manufacturer’s recommendations.

9. Freight Elevators – East, West and Kitchen A. Daily: Clean all surfaces in the interior and exterior of the car, including floor track and doors. Polish bright metal surfaces, sweep and mop floors.

B. Weekly: Scrub floors with a bristled mop.

C. Semi-Annually: Remove and clean light covers

10. Ash Receptacles

Daily: Empty and clean ash receptacles in outside areas.

11. Drinking Fountains

Daily: Clean drinking fountains. Polish chrome and stainless steel

12. Guard Stations –Post #1 through Post #6 Daily: Empty wastebaskets, dust furniture, vacuum carpet and sweep floors.

13. Exterior Cleaning

A. Daily:

(1) Empty trash containers, cigarette urns, sweep entrances, landings, steps and sidewalks adjacent to entrances.

(2) Police all sidewalks, parking areas, driveways, lawns, plaza, etc.

B. Weekly: Sweep sidewalks, parking areas and driveways, including plazas and courts, weather permitting.

C. Annually: Clean exterior anodized aluminum north and south curtain wall from the ground floor to second floor level, with exterior metal cleaner which will not damage the current finish. Cleaning product will be approved by COTR before initiation of work. Work will be conducted in such a manner that will not interfere with ingress/egress and should be coordinated with the quarterly window cleaning.

14. Telephone Booths and Instruments

Weekly: Clean and dust interior and exterior of stalls. Damp wipe telephones.

15. Windows and Glass

Quarterly: Wash inside and outside of all plate glass on the first floor of the building including main lobby, auditorium, east and west elevator lobbies and the south windows and all entrance lobbies.

Semi-Annually: Wash inside of all exterior building windows and all plate glass around entrances, lobbies, door and vestibules.

Annually: Wash outside of all exterior building windows. [2nd through 7th floor]

16. Window Shades Semi-Annually: Vacuum all window shades.

17. High Cleaning

Annually: Clean by dusting, vacuuming or damp wiping and drying as appropriate, surfaces and objects in the building approximately 72” or more above the floor. This includes, but is not limited to the wall and ceiling area adjacent to ventilating and air conditioning outlets, transoms, clocks, moldings around ceilings, tops of partitions, overhead pipes, wall fans, pictures, plaques, wall or ceiling diffusers, file cases, bookcases, lockers, walls, light fixture.

18. Floor Mats

Floor Mats: The contractor shall engage a professional mat cleaning service to ensure mats are changed and cleaned at the following intervals:

December 1st through March 31st – weekly

April 1st through November 30th – every two weeks Interior mats and runners are to be distributed on the basement and first floor in the following areas:

Post # 1 and #2 - up to 4 rugs / runners

Post # 3 and #4 –up to 3 rugs / runners

First floor east and west elevator lobbies- up to 2 rugs / runners

Entrance from parking garage to west basement lobby- up to 2 rugs of runners

Exterior rubber scraper mats are to be distributed outside the revolving doors – December through March only

Note: Placement and quantity of floor mats shall be at the approval of the COTR

19. Computer Room A. General: Cleaning shall be the same as typical office space.

B. Daily: Floors shall be swept.

C. Weekly: Floors shall be damp mopped.

20. Health Unit A. Twice a day: Waiting rooms shall be policed, drinking fountains and door glass cleaned.

B. Daily: Empty wastebaskets, dust all surfaces of furniture and clean desk tops. Vacuum full rug area; sweep and mop tiled floor area. Clean sinks and mirrors, supply paper products where dispensers are provided. Remove all medical waste from refrigerated units, place in certified containers, and remove from Health Unit.

C. Every two weeks: Damp mop and spray buff all tiled floors.

D. Monthly:

(1) Damp wipe both sides of all glass in doors, partitions, and bookcases, and any other glass within approximately 72” of the floor.

(2) Spot clean wall surfaces within approximately 72” of the floor.

E. Quarterly: High cleaning by dusting, vacuuming or wiping surfaces and objects approximately 72” or more above the floor. This includes but is not limited to the wall and ceiling areas adjacent to ventilating and air conditioning outlets, transoms, clocks, moldings around ceilings, tops of partitions, overhead pipes, wall fans, pictures, plaques, wall or ceiling diffusers, file cases, bookcases, lockers, walls, etc.

(1) Wash walls in waiting rooms, examination and treatment rooms, pharmacies and lab areas. (Cleaning methods and germicidal solutions shall be prescribed by the COTR).

(2) Strip and apply four coats of floor finish to tiled floors.

21. Cafeteria, Concessions, and Vending Areas:

The Contractor shall provide cleaning services in the dining, concessions and vending areas. In addition the contractor is required to clean and maintain all tables, floors, walls, and ceilings in the service areas in the cafeteria and other areas mentioned above. Frequencies will be consistent with Exhibit 4.C.I.1.A., (toilet rooms) as applicable. Scheduling will be coordinated through the COTR.

Trash, waste and recycled materials will be picked up from designated locations twice daily. Cafeteria personnel will deliver waste and trash from the kitchen area to the trash storage area for removal by the Contractor.

The Contractor shall be responsible for custodial services in the cafeteria bathroom according to Exhibit 4CI.1A; and high cleaning in the cafeteria serving area and kitchen area semi-annually.

All drain lines shall be treated weekly and cleaned as necessary to ensure free flow of water. Treatment shall include , but is not limited to, all sink drains, floor drains and condensate pan drains. Drains that come in contact with food must be cleaned with a product approved by the COTR.

22. Machine and Mechanical Rooms, Electrical and Telephone Closets, Janitor Closets, Penthouse, and Warehouse

A. Weekly: Police areas

B. Monthly: Sweep areas.

C. Semi-Annually: Damp mop. Dust warehouse shelving.

23. Switch Gear / Transformer Rooms: To be done by Mechanics/Engineers

A. Weekly: Police areas.

B. Quarterly: sweep floor

24. Special Areas/Jobs:

A. Drapes:

Annually: The contractor shall engage the services of a professional drapery cleaning service to remove, clean and re-install all draperies and valances in offices and auditorium. The cleaning shall not cause any shrinkage. Cleaning schedule shall be subject to approval of the COTR.

B. Carpet shampooing:

Note: All work must be performed in accordance with the manufacturer’s specifications. When necessary, furniture will be moved by the contractor and returned to its original position.

Semi-annually:

1st floor east and west corridors [10 ft. x 210 ft.]

Annually:

All corridors, east and west, 2nd through 7th floors [10ft. x 210 ft.]

The center aisle, east through west, on floors 2 through 7 [15 ft.

wide x 240 ft. long.]

The north and south aisles [parallel to windows], east through west, on floors 2 thru 7 [10 ft. wide x 240 ft. long]

*Note: In areas where through passage is impeded by walls or other configurations, the appropriate square footage shall be applied to other traffic areas on that floor.

Areas not specifically mentioned above are subject to spot shampooing on an as needed basis at the request of the government.

C. Baling and Compacting Areas;

(1) Daily: Empty trash receptacles, pick up debris and clean up spillage and sweep floors.

(2) Weekly: Bale all cardboard. Clean, wash down and disinfect trash compactor.

D. Auditorium: (Includes stage rooms and projection room)

(1) Clean according to requirements specified under typical office space.

(2) Monthly: Clean and dust chairs and podium

(3) Semi-Annually: Dust stage curtain and dividing curtain.

(4) Annually- Strip and apply 4 coats of wax to stage flooring and access ramp. Use products specifically for wood floors

E.

Mailroom: Cleaning and Quality requirements are the same as typical office space cleaning with the additional requirement that sensitive trash shall be collected and disposed of twice a day.

25. Miscellaneous Services:

Pursuant to Section B-2, f (9), the Contractor shall provide up to 500 hours per year of miscellaneous custodial services when directed by the Government. These services are for non-routine, unscheduled, and emergency work. Examples of miscellaneous services include but are not limited to moving furniture, unloading trucks, emergency clean-ups, carpet repair, and replacements and other similar activities designated by the COTR. Normally, the Contractor will receive at least four (4) hours advance notification of additional services requirements.

Normally, the Contractor will not be required to provide more than 40 hours of routine additional service within any two week period. In the event of an emergency, the contractor shall respond by initiating the corrective action within two (2) hours of notification by the COTR. The contractor shall provide all labor, supplies and equipment to accomplish these miscellaneous services. Such equipment is limited to standard custodial equipment.

The Contractor shall submit to the COTR within 5 days after the end of each month the total number of hours requested by and provided to SSA for custodial services during the previous month and the cumulative year to date total.

26. Additional Service Hours:

Additional services may be required in the event the Government exhausts the designated miscellaneous hours. The Contractor will be provided a four (4) hour advance notification when these services will be required and will be compensated at the hourly rate proposed in Section A.

II. CLEANING QUALITY REQUIREMENTS

1. Sweeping – The floors shall be clean and free of dirt, trash, and foreign matter and shall present an overall appearance of cleanliness. No dirt shall be left in corners, behind fan coil units, under furniture, or behind doors.

2. Waxing and Buffing – Floors shall be slip resistant, free of marks, skipped areas, and streaks. Walls, baseboards and other surfaces shall be free of splashing and markings from the equipment. The finished area shall have a uniform luster. There shall be no build up of finish in corners or crevices. Buffing pads must be approved by the COTR prior to use.

3. Fixture and Porcelain-ware Cleaning – All fixtures and porcelain-ware shall be clean, bright, and there shall be no dust, spots, soil substances, discoloration, rust, green mold, encrustation, or excess moisture.

4. Bright Metal Polishing – Bright metal surfaces shall have a polished and lustrous appearance. They shall be free of smears, stains, and finger marks.

5. Policing- Area shall be free of paper, trash, empty bottles, and other discarded materials.

6. Damp wiping – All dirt, dust, water stains, streaks, and smudges shall be removed from the surface.

7. Stripping – All old wax shall be removed. There shall be no evidence of gum, rust, burns, or scuff marks. There shall be no build up in corners or crevices. In toilet rooms, all grout lines will be restored to original color. Water solutions shall not be used on wood floors.

8. Finishing – Walls, baseboards, and other surfaces shall be free of finish residue and marks from the equipment. Floors shall be free of streaks, mop strand marks, and skipped areas.

9. Sealing – Sealant must adhere to the floor. All floor areas must be evenly coated with slip resistant seal. Spots and stains will be eliminated.

10. Solid Waste Collection – All solid waste generated in the building, except solid waste generated in the cafeteria, shall be collected and removed to storage areas designated for trash by the COTR.

11. Glass Cleaning – Plate and plexi-glass shall be clean and free of dirt, dust, streaks, water marks, spots, and grime, and shall not be cloudy.

12. Dusting – Surfaces shall be free of obvious dirt. There shall be no dust streaks. Corners, crevices, moldings, and ledges, grills, fire apparatus in stairwells, and radiators shall be free of all dust. There shall be no oil, spots, or smudges on dusted surfaces caused by dusting tools. In dusting horizontal spaces, working papers shall not be disturbed. However, desk type items shall be lifted and dust removed from surrounding areas.

13. Vacuuming – Carpets/mats, including corners, shall be clean and free from dust balls, dirt, and other debris. Nap on carpets/mats shall lie in one direction upon completion of the vacuuming task.

14. Carpet Spotting – Excessive build up or crusted material shall be removed along with spots, smears, and stains. There shall be no evidence of fuzzing caused by harsh rubbing or brushing. Cleaned areas shall blend with adjacent areas of carpeting.

15. Wastebasket/Trash Receptacle Cleaning – Wastebaskets shall be free of dirt, dust, debris, streaks, and spots.

16. Wood Panel Cleaning – Paneling shall be free of dirt, dust, debris, streaks, and spots.

17. Spot Cleaning (wall surfaces) – Smudges, marks, or spots shall be removed without discoloration.

18. Damp/Wet Mopping, Power washing, Scrubbing – Floors, steps, risers, and stairway landings shall be free of streaks, mop strands, marks, and skipped areas. Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment. The finished area should have a uniform luster. All surfaces shall be dry and corners clean.

19. Ash Receptacle Cleaning – Cigarette butts, matches, and other discarded materials shall be removed from the receptacle and the receptacle wiped so that it is free of dust, ashes, odors, tar and streaks.

20. Drinking Fountain Cleaning – Porcelain or stainless steel surfaces shall be clean and bright, and they shall be free of dust, spots, stains, and streaks. Fountains shall be kept free of foreign matter and nozzles free from encrustation.

21. Exterior Metal Cleaning – Aluminum shall be clean and free of oil, grease, dirt, and grime.

22. Window Washing – Washed glass shall be clean and free of dirt, grime, streaks, and excessive moisture and shall not be cloudy. Window sashes, sills, wood work and other surroundings of interior glass shall be wiped free of drippings and other water marks.

23. Carpet Shampooing – All work must be performed in accordance with manufacturer specifications. Cleaned areas shall blend with adjacent areas of carpet. There shall be no sign of streaking. Spots, smears, and stains shall be removed. When necessary, furniture, equipment, etc., will be moved in an orderly manner and upon completion returned to their original positions.

24. Spray Buffing –The process of maintaining a floor’s appearance and cleanliness by polishing the floor to a high sheen using a spray buff solution and a buffing machine.

NOTE: Flooring: Any flooring installed after this contract is enacted shall be cleaned and maintained at the previous maintenance intervals and in accordance with the manufacturer’s recommendations, subject to the approval and consent of the COTR.

III. FLOOR CARE FREQUENCY TABLE.

A summary of the above floor care frequency is shown on the following table. This is meant to augment and not substitute for the specified requirements listed above.

Floor Care Frequency Schedule

Weekly

Quarterly

Auditorium Stage

Annually

Aggregate Concrete Lobby Floors

Semi-Annually

Loading Dock Platform

Quarterly

Garage

Quarterly

SECTION E – EXHIBIT 4D

TRASH/SOLID WASTE DISPOSAL/REMOVAL, SHREDDING AND RECYCLING REQUIREMENTS

1. Furnish all necessary labor, equipment and supervision to provide trash solid waste disposal, removal and recycling services outlined below. Outside contractors other than the cafeteria operator will be required to provide their own trash removal. There shall be no overflow of waste around containers.

2. Number of containers Required and Schedule of Pick Up:

NUMBER

CAPACITY

CONTAINER

OF

OF

PICK UP

CONTAINERS

CONTAINERS

SCHEDULE

40 Cubic yards

As necessary. *

2.5 cubic yards (used

Daily, after 3 p.m., for kitchen waste)

Monday through Friday

Excluding holidays

* Empty container shall be furnished within 24 hours of notification to remove the full container.

3. Collecting Container Requirements:

Carts and containers for collection and/or storage of waste material shall be of noncombustible or flame resistant construction and equipped with rubber covered wheels. Emphasis shall be placed on noise reduction when selecting and repairing containers. Cloth containers are not acceptable.

Waste paper baskets are provided to the offices and cubicles by the Government

4. Container Storage Location:

Loading platform

5. Container Maintenance:

Contractor shall furnish labor, equipment and materials to clean containers each week.

6. Disposal Facility:

All solid waste and trash collected as a requirement of this contract shall be removed from the premises and transported to a certified processing facility for the purpose of re-manufacturing or recycling to the extent available. All solid waste not transported to a facility for re-manufacture or recycling shall be disposed of only through a solid waste disposal facility that has been certified by the appropriate State agency responsible for solid waste management or by the Environmental Protection Agency.

Medical waste shall be contained in certified containers, refrigerated, and disposed of in accordance with EPA and State of Pennsylvania regulations.

7. Recycling:

A. The Contractor shall furnish containers to collect recycled materials in waste storage areas. These include separate containers for (including but not limited to): paper, cans, bottles, plastic, and batteries. The Contractor shall transport all recycled materials from local distribution points throughout the building to the storage areas and dump into above containers.

B. The Contractor shall separate paper and dispose through a recycling program.

C. The Contractor shall recycle fluorescent lamps in accordance with state and local requirements.

D. All financial revenues from any recycled materials will be the property of the Government less the costs of separation. The Contractor shall incur all costs where expenses exceed revenues. Expenses are limited to the cost of separation. The Contractor shall submit a report of recycling revenues to the CO & COTR on a quarterly basis.

E. The contractor will submit a recycling plan to the COTR and CO within 30 days of start of contract. The plan should include the following:

· Method of collection from work units

· Method of separation

· Method of delivery

· Method of determining costs/revenues Cardboard products will be bailed for recycling on a daily basis and through out the day as needed to provide an unobstructed work area.

The Contractor should make every effort to purchase and utilize recycled products. Listings of all such materials should be in the quarterly report. (C. Above)

8. Paper Waste:

A. The are containers marked as sensitive waste throughout the building. These containers shall be collected and shredded daily using a machine supplied by the government. Sensitive waste must not be left exposed on the loading dock or other areas accessible to the public. Sensitive waste shredding and disposal procedures may vary and are subject to the approval of the COTR.

B. Sensitive printed matter may inadvertently become mixed with other office waste products. For that reason, all paper shall be sent to a recycling facility and destroyed. No paper waste shall be sent to a landfill.

SECTION E – EXHIBIT 4E

INSECT, PEST & RODENT CONTROL

1. Furnish services necessary to prevent, and exterminate rodents, pests, and insects using only those pesticides which comply with the provision of the ACT (7 U.S.C. 138 et seq.) as amended by the Federal Environmental Pesticide Control act of 1972, Public Law 92-526 (86 state, 973), and the regulations issued thereunder.

Insect control is defined as those measures which are necessary to suppress crawling and flying insect populations including arachnids within and immediately adjacent to the Federal Building(s) covered by this contract through the use of properly registered and labeled pesticide products and approved devices.

Rodent control is defined as those measures necessary to suppress populations of rats, mice, and/or other mammalian species which become a pest within or around the Federal premises covered by this contract.

The rodent control measures required of the Contractor include repelling, trapping and as well as preventive measures such as sealing and installation of door sweeps directed at providing environmentally safe space for Federal agency personnel.

Exceptions: The following pest control functions are not included in this contract:

a. Snake control

b. Termite control

2. Frequencies:

A. First Month of contract: A thorough inspection of the premises shall be conducted to locate any infestation and intensive treatment made to eliminate any existing problems during the first month on the contract.

B. Every Week: Inspection, treatment, and abatement of all cafeteria, dining, vending and concession spaces, and Health Unit.

C. Every Month: Inspection, treatment, and abatement of all building areas.

D. AS REQUIRED BY THE COTR: Additional inspections, treatment, and abatement shall be made. Responses to complaints shall be made within 24 hours.

3. Safety Precautions: The contractor will employ only certified pest control practices to perform these services. To safeguard both life and property, the contractor will adhere to the following:

a. Five (5) days prior to use, a list of all pesticides to be used and their MSDS shall be submitted to the COTR.

b. ALL PESTICIDES SHALL BE APPLIED AFTER NORMAL WORKING HOURS.

c. All materials and containers used in the treatment are considered to be hazardous and their use and storage must be in conformance with OSHA/EPA standards.

d. Reports of all treatments shall be made to the COTR daily.

4. Devices: Approved mechanical or electronic devices may be integrated with pesticide programs with the concurrence of the Government.

5. Analysis: The Contractor will provide on a quarterly basis, an overall analysis of problem areas; plans for improvement; and performance results.

SECTION E – EXHIBIT 4F

GROUNDS MAINTENANCE

1. WEEKLY (THROUGHOUT THE GROWING SEASON)

A. Mow lawns to maintain a grass height of from 2 to 3 inches. Grass will be cut approximately 20 times during the growing season, which is from March to mid-October. The area to be mowed and fertilized is approximately 34,900 square feet.

B. Trim hedges and shrubs and trim around trees, fences, monuments, flagpoles, and walls. Trimming shall be accomplished each time the grass is cut. There are approximately 250 hedges and shrubs.

C. Trimming: All grass shall be trimmed to the same height as for grass cutting. All trimming shall be removed from property.

D. Hedges will be maintained at uniform height and straight lines.

2. AFTER EVERY TWO MOWINGS: Edge around curbs and concrete walks.

· Edging: Grass adjacent to asphalt or concrete or driveways shall be controlled.

3. Services to be Performed A. Weed Eradication:

· Weeds on building grounds shall be eliminated in order to present a neat, well maintained appearance at all times. Chemical products used to treat weeds shall meet GSA and OSHA/EPA standards, and shall be approved by COTR B. Watering requirements: -shrubs, trees, hedges, and lawn areas.

· Watering: Lawn areas, trees, hedges and shrubs shall show no signs of excess dryness. Areas with automated sprinkler systems shall have working timers, rain sensors and properly positioned nozzles . All automated watering shall occur after 9:00 P.M. and cease before 5:00 A.M.

C. Fertilizing:

· Lawn areas shall be fertilized a minimum of three times a year in order to maintain a healthy color appearance. Fertilizing intervals and chemicals used shall be reported to the COTR.

· Application of Fertilizer: Fertilizer shall be applied according to manufacturer’s recommendation and shall be applied evenly so as to present a uniform appearance.

D. Insect Control:

· Implement environmentally approved insecticide program to maintain the health of all plants and grass, and to protect building occupants.

E. Rake and remove leaves: Raking shall be accomplished as needed to maintain leaf-free grounds.

· Raking: Fence areas, shrub beds, flower beds, turf areas, sidewalks, gutters, roadways and other surfaces shall be free of leaves.

F. Tree Pruning: - Keep tree branches pruned or trimmed to a height of 15 feet from ground level. Remove broken or dead trees, branches and stumps.

· Elevation may be increased to individual trees to provide security camera clearance.

G. Mulching: - Provide and spread top soil and mulch to all non-grass, dirt areas. Top soil and mulch used will be approved in advance by the COTR.

H. Seeding: - Re-seed grass areas as necessary to maintain full grass coverage and avoid thin/bare areas and/or erosion.

I. Thatching: Thatch and remove dead grass.

J. Plant replacement: Replace all dead trees, shrubs, and hedges with the same varieties.

4. All above materials shall be furnished by the Contractor. Five (5) days prior to use the contractor shall submit a list of proposed chemical products and their MSDS.

EXHIBIT 4G

SNOW AND ICE REMOVAL

Services to be Performed

1. Remove snow and ice from all entrances, steps, and landings, handicapped ramps, sidewalks, vehicular courts, parking areas and approaches before the building’s official working hours and on a continuous basis thereafter. No snow shall be dumped on or near trees, shrubbery, and flower beds. All hazardous conditions due to the weather shall be eliminated.

2. Provide snow and ice removal plan detailing order of priority. Plan shall be submitted by November 1 each year to the COTR for approval.

3. The contractor shall furnish the necessary tools, supplies and equipment, including heavy equipment, snow shovels, and other items determined to be needed for the snow removal program.

4. Chemical materials shall be used to reduce safety hazards due to ice or snow. All chemical materials used shall be in accordance with Federal Specifications, and pre-approved by the COTR. Five (5) days prior to use the contractor shall submit a list of proposed chemical products and their MSDS.

SECTION E – EXHIBIT 4H

FEDERAL SPECIFICATIONS – CLEANING AND

JANITORIAL CONTRACTS

Products shall meet the requirements established by applicable Federal Specifications or will be considered unacceptable for use. Any material which the COTR suspects of not meeting Federal Specifications shall be tested by a recognized testing laboratory at contractor’s expense. A copy of the laboratory report giving the results of the test and a sample of each product, if requested, shall be submitted to the COTR.

A. All chemicals used will be commercially available which meet Federal, State and local codes.

B. The contractor is required to use recycled paper, e.g. seat covers, towels, and toilet tissue with a 50 percent post consumer content. Contractors are required to use “green” or environmentally friendly materials, which have demonstrated their effectiveness. All materials shall meet equipment manufacturer’s standards.

C. Preference should be given to concentrated cleaning chemicals which use ecologically sound packaging, and are phosphate-free, non-corrosive, non-flammable, and fully biodegradable.

D. The Contractor will take every precaution to ensure that only safe products are used. Information can be obtained from Federal, State, and local agencies concerning the safe chemical cleaning materials.

E. The Contractor can obtain copies of the Federal Specifications for cleaning chemicals and other related supplies from the General Services Administration (GSA) Specification Center, by calling telephone (202) 619-8925.

Five (5) days prior to use the contractor shall submit a list of proposed cleaners and their MSDS.

NOTE: SSA encourages its cleaning contractors to use Environmentally Preferable Products (EPP). For more information concerning EPP, you may contact the U.S. Environmental Protection Agency, Office of Pollution Prevention, 401 M. Street, Washington, D.C. 20460, (202) 260-3296.

Note : SSA encourages the contractor to keep abreast of current developments in the custodial / facilities maintenance field through use of periodicals, seminars and continuing education of key personnel.

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