NDOW Licensing System - RFP - Attachment 4.1.7 Implementation Timeline.docx

NDOW Licensing System – Implementation Timeline – Attachment 4.1.7

The Nevada Department of Wildlife estimates an awarded vendor named in January 2027 after the approval of a contract to the Vendor during a Nevada Board of Examiner’s meeting. With the estimation of a January 2027 contract award, the following items and implementation dates have been provided to assist the Vendors who will submit a proposal to the Nevada Licensing System RFP in calculating needs, development and implementation requirements.

Phase 1: product and system functionality for August through December 2027 Unless specified in another area, all items listed in Attachments 4.1.2, 4.1.4, 4.1.5, 4.1.6. Including but not limited to the following key components of business workflow:

1) Historical data transfer - Attachment 4.1.2, section 4.1.2.3 A.3

2) Customer account creation and account functionality – Attachment 4.1.2, section 4.1.2.4

3) Integration with State’s banking system - Attachment 4.1.2, section 4.1.2.3 M.1

4) Recon functionality – Attachment 4.1.2, section 4.1.2.4 O.

5) NDOW staff training on the licensing system - Attachment 4.1.2, sections 4.1.2.3 C, G, J, V.

6) Testing environment and training – Attachment 4.1.2, section 4.1.2.3 W.

7) Vendor agent set up, equipment, and training - Attachment 4.1.2, section 4.1.2.3 H.

8) Help desk communications and call center support – Attachment 4.1.2, section 4.1.2.4.

9) All items listed in the product list in Attachment 4.1.6 configured and prepped for sale or assignment, including interfaces described in Attachment 4.1.2, section 4.1.2.3 M, Law Enforcement revocations detailed in Attachment 4.1.2, section 4.1.2.4 Z, and product detail, descriptions, and sale functionality found throughout Attachment 4.1.1.

10) All items from August through December that are listed in the Calendar of Activities found in Attachment 4.1.3.

11) SLAPs described in Attachment 4.1.1, section 4.1.1.10 A, A.1.

12) Customer facing licensing system/ customer accounts – Attachment 4.1.2, section 4.1.2.4 A through E.

13) Continuation of licensing/registration autorenewal as described in Attachment 4.1.1, section 4.1.1.7 E.

14) Waterfowl applications and draws as described in Attachment 4.1.1, section 4.1.1.1 and section 4.1.1.6 E through G.

15) FCFS program as described in Attachment 4.1.1, section 4.1.1.8 C.

16) Alternate program as described in Attachment 4.1.1, section 4.1.1.8 B.

17) Tag return program as described in Attachment 4.1.1, section 4.1.1.8 A.

18) Fall turkey manual tags and harvest questionnaire reporting as described in Attachment 4.1.1, section 4.1.1.10 B and Attachment 4.1.2, section 4.1.2.4 AA.

19) Snowcock licenses and harvest questionnaire reporting as described in Attachment 4.1.1, section 4.1.1.10 B and Attachment 4.1.2, section 4.1.2.4 AA.

20) Conservation education and Hunter education programs described in Attachment 4.1.2, section 4.1.2.4 Y.

21) Volunteer Program described in Attachment 4.1.1, section 4.1.1.9.

Phase 2: product and system functionality for January through July 2028 Unless specified in another area, all remaining items listed in Attachments 4.1.1. Including but not limited to the following:

1) All remaining application and draws as described in Attachment 4.1.1, section 4.1.1.1, section 4.1.1.2, section 4.1.1.3, section 4.1.1.4, section 4.1.1.5, and section 4.1.1.6 A through D.

2) Harvest questionnaire reporting for all other tag and permit items requiring a questionnaire as described in Attachment 4.1.1, section 4.1.1.10 B and Attachment 4.1.2, section 4.1.2.4 AA

3) Annual voluntary harvest questionnaires for fish, small game, furbearer as described Attachment 4.1.1, section 4.1.1.10 B.3 and Attachment 4.1.2, section 4.1.2.4 AA,

4) All items from January through July that are listed in the Calendar of Activities found in Attachment 4.1.3.

Phase 3: product and system enhancements for August 2028 through December 2030

· Mobile app described in Attachment 4.1.1, section 4.1.1.1 G.9, section 4.1.1.10 D and Attachment 4.1.2, section 4.1.2.4 W.1, subsection 3.

· E-tag functionality as described in Attachment 4.1.1, section 4.1.1.10 D.

· LE field app described in Attachment 4.1.1, section 4.1.1.10 C and Attachment 4.1.2, section 4.1.2.4 W.1 subsection 2.

Phase 4: product and system enhancements for 2031 through 2033 The below are requests that NDOW is interested in pursuing to enhance experience for customers and/or allow a more streamlined business workflow. This list may change and/or grow as the needs of NDOW changes over time:

· Paperless options as described in Attachment 4.1.2, section 4.1.2.4 W

· Gift cards and promotional codes as described in Attachment 4.1.1, section 4.1.1.7 G.

· Enhancements to Point of Sale Equipment, Attachment 4.1.2, section 4.1.2.3 I

· Special Licenses and Permits, including online application, payments, staff review and approval, renewals, and reporting requirements. Attachment 4.1.1, section 4.1.1.10 A.2.

· Customer preference in receiving a physical game guide. Attachment 4.1.1, section 4.1.1.10 F.1 8).

· Customer chat communication feature. Attachment 4.1.2, section 4.1.2.4 F.6.

· System generated emails. Attachment 4.1.2, section 4.1.2.4 BB.1.

Attachment 4.1.7 – Implementation Timelines NDOW Licensing System RFP. 2