TH-73A ATS _ CIS PWS Addendum A _ A02.pdf

Addendum A – TH-73A ATS PWS CIS

TH-73A AIRCREW TRAINING SERVICES (ATS)

Addendum A

PERFORMANCE WORK STATEMENT (PWS)

CONTRACTOR INSTRUCTIONAL SERVICES (CIS)

At

Naval Air Station (NAS) Whiting Field, Milton, FL

Prepared By:

NAVAL AIR WARFARE CENTER

TRAINING SYSTEMS DIVISION

Orlando, FL 32826-3224 i

TABLE OF CONTENTS

CIS REQUIREMENTS

KEY PERSONNEL

Site Manager (SM) / Alternate Site Manager (ASM) Contract Instructors (CI)

CONTRACTOR INSTRUCTION

CI RESPONSIBILITIES

CI Primary Responsibilities CI Additional Support Responsibilities CI Collateral Responsibilities

CI TRAINING

Initial Training Testing and Certification CI Training Jacket Replacement Training Proficiency Training FSTD Changes

PERSONNEL ADMINISTRATION

Currency of Instruction Language Requirement Appearance and Conduct Safety/Security Backup Support

QUALITY CONTROL

FORMS, REPORTS, AND REPORTING

Issuance Reports Reporting

TRAINER FACILITY

SPACES

OFFICE EQUIPMENT/FURNITURE

SERVICES

Administrative Facility Maintenance and Repair General Housekeeping Telephone/Internet Access/Computer Equipment Transportation

SITE ACCESS

GOVERNMENT INSTALLATION WORK SCHEDULE

Installation Closure

CLASSIFIED MATERIAL

SCHEDULING

CIS SCHEDULING AUTHORITY

CIS SCHEDULING

Window of CI Operations ii

Contractor Schedule Administration

CIS SCHEDULES

Government Weekly Estimate Government Daily Schedule

ADJUSTMENTS OF INSTRUCTION SCHEDULE

HOURS PER WEEK (HPW) UTILIZATION REPORTING

HPW Daily Usage

CARRY-OVER HOURS

Execution Example

MAKE-UP OF CHARGEABLE LOST INSTRUCTION

ADDITIONAL INSTRUCTION TIME (AIT)

LOST TRAINING HOUR REPORT

CONTRACTOR PERFORMANCE

MONITORING AND EVALUATION

INSTRUCTION FACTOR (IF)

Chargeable Lost Instruction (CLI) Units Schedule of Deductions

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Column (1); Required Service Column (2); Standard Column (3); Standard Maximum Allowable Degree of Deviation from Requirement AQL Column (4); Lot Size Column (5); Method of Surveillance Column (6); Maximum Payment % For Meeting the AQL

GOVERNMENT QUALITY ASSURANCE SURVEILLANCE (QAS)

Methods

CRITERIA FOR EVALUATING PERFORMANCE

Determining the number of defectives that will cause reduced payment Acceptance of Re-performance or Late Performance

CONTRACTOR PAYMENT

Performance Within AQL Performance Outside AQL

EXAMPLES OF PAYMENT COMPUTATIONS

Payment Method One for CIS IF Payment Method Two for CIS CDRLs, Records and Reports

CIS PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Performance Work Statement

For TH-73A ATS

Contractor Instructional Services (CIS)

CIS REQUIREMENTS

This PWS Addendum A specifies the Contractor Instructional Services (CIS) requirements for

TH-73A ATS.

Key Personnel

Key CIS Personnel for this Contract are the Site Manager (SM), Alternate Site Manager (ASM), and all Contract Instructor (CI) personnel.

Résumés for all Key Personnel are required to be submitted to the Procuring Contracting

Officer (PCO), Contracting Officer’s Representative (COR), Chief of Naval Air Training

(CNATRA) Administrative Contracting Officer (ACO), and Government Program Manager

(PM) within 30 days after start of Mobilization for review and determination of acceptability. A cover letter, with résumé attached, shall be submitted for each proposed Key Personnel employee, including any proposed subcontractor employees, specifying:

a. Employee name;

b. The position held in the Contractor’s organization (e.g., SM, Lead CI, etc.);

c. Any special qualifications/certifications (NATOPS Instructor, etc.);

d. Planned employment status (full-time, part-time, on-call);

e. Fully-qualified or needing waiver(s) (specify for what qualification(s));

f. Department of Labor (DOL) Occupation Code and Title (Service Contract Act

Directory of Occupations);

g. Date anticipated to report to NAS Whiting Field; and

h. Date scheduled to be fully qualified.

Résumés shall state specifically how the individual meets PWS qualifications and certifications for the type of position they will fulfill per the résumé and cover letter. Military experience shall annotate rank/rate, fulfilled positions of leadership, titles, and documented qualification(s) and certification(s) received (e.g., Additional Qualification Designator (AQD)/Navy Officer

Billet Classification (NOBC)). For CIs, failure to address all PWS qualification and certification requirements may result in a delay in acceptance or rejection of the contractor instructor candidate, thus resulting in a possible deduction and/or an initial poor performance rating in the Contractor Performance Assessment Reporting System (CPARS) at the onset of

Contract Support Date (CSD). During this contract, Résumés, with cover letters, are required for any Key Personnel replacements or substitutions. All such submittals shall contain all data required above.

The Contractor shall have SM, ASM, and necessary CI personnel on-board NAS Whiting Field, qualified, no later than ten working days prior to CSD. If the Contractor uses contingent personnel, evidence of planned employment can be demonstrated by providing the planned employee’s Acceptance Letter (or candidate employee signed Offer Letter).

No Key Personnel substitutions or additions will be made without the written consent of the

Government, unless temporarily necessitated by urgent circumstances, for which the Contractor shall forward its substitution request as soon as possible. In the event of changes in Key

Personnel, resumes for new Key Personnel shall be forwarded to the PCO and the COR within five working days of the Contractor's selection. The PCO, in coordination with the COR, shall review and determine acceptability, evaluate requests for substitution or addition of personnel, and promptly notify the Contractor in writing as to whether the request is approved or disapproved. Deviation from the Contractor’s proposed workforce at CSD (as presented in the proposal Staffing Charts) will be documented in the first Contractor Performance Assessment

Report (CPAR).

Site Manager (SM) / Alternate Site Manager (ASM)

The Contractor shall designate, in writing, a SM and ASM. A copy of this designation shall be provided to the PCO, ACO and site COR. The SM, or Alternate in the Site Manager's absence, shall be responsible for Contract performance and ensuring proper communication between the

Contractor and Government personnel.

SM shall demonstrate five years of management experience in which two years shall be management of pilot instruction (with experience in site specific platform preferable).

The ASM shall have two years of management experience in which one year must have been management of Contracted Pilot Instruction. The Contractor may designate a senior instructor, or otherwise management qualified, ASM at the Contractor’s discretion so long as the organizational relationship is clearly defined for the Government’s point of contact and so long as the necessary level of authority is provided during the SM’s absence.

The SM, or ASM during SM absence, shall be responsible for contract performance at NAS

Whiting Field and for ensuring open communication exists between the Contractor and

Government. The SM and ASM must be employees of the Prime Contractor. The SM or ASM shall be on site NAS Whiting Field and available to the COR Monday through Friday

(0730 - 1600).

Contract Instructors (CI)

All CIs shall be certified as instructors in their applicable platform and correlated to the appropriate Wage Determination classification within Occupation Code 15000, Instructional

Occupations.

1.1.2.1 CI Hiring Requirements

A) In order of preference, CI shall be or have been, a CNATRA advanced rotary wing standardization instructor pilot, or, a CNATRA advanced rotary wing instructor pilot who held a standardization instructor pilot qualification in their fleet aircraft, or, a standardization or check ride qualified rotary Fleet Replacement Squadron (FRS)

Instructor Pilot.

B) For new hires, the Government requires instructors to comply with paragraph A of this section, and be qualified in the TH-73A or equivalent type/model with a minimum of 20 flying hours, and have flown as a Naval Aviator within 10 years of hire date.

C) The Government accepts that all current and previous TH-57 simulator instructors may not have been previously qualified in the TH-73A. Waivers will be required for current and previous TH-57 simulator instructors in this category. Be advised waivers will not be granted if the Government determines that such a waiver would be detrimental to the TH-57 program. The following restrictions apply:

1) For current TH-57 simulator instructors, the Contractor shall provide differences training, and the instructor shall meet Government training requirements for simulator instructors.

2) For previous TH-57 simulator instructors, the Government requires them to have instructed within six years of hire date, the Contractor shall provide differences training, and the instructor shall meet Government training requirements for simulator instructors.

D) A CI shall have a minimum of one deployed fleet tour, 1000 flying hours in any helicopter, and a bachelor’s degree.

E) The contractor may request waivers from the Government regarding any of the above qualifications for an individual on a case-by-case basis. Substitution of alternative training for CI experience and/or education requirements is subject to Government concurrence as to the adequacy and applicability. The COR, through coordination with the CNATRA Rotary Wing Pipeline Training Officer, and with the recommendation of the Model Manager, will decide whether to approve or disapprove such a request.

CONTRACTOR INSTRUCTION

CI Responsibilities

CI Primary Responsibilities

Primary Contractor responsibilities usually involve direct CI interface with students undergoing training. This may be in training devices or training equipment where the CI is manning the trainer or Instructor Operating Station (IOS), or by providing classroom instruction. All work performed by Contractor personnel shall be accomplished in accordance with (IAW) the latest version of instructions, established standards, and procedures specified in technical data, supplements and the instructions listed in main PWS Section 1. Procedural changes pertaining to flight operations (NATOPS changes, standardization changes, etc.) will be coordinated with

Government representatives in order to ensure the most current and correct procedures are utilized. The Contractor shall provide CIs who are qualified in all respects to conduct simulator and classroom instructional services as specified in the schedule that is established by the

TRAWING 5 Ground Training Officer (GTO) and the Government Scheduling Authority. This shall be accomplished to the degree required to accomplish curriculum requirements by using simulator devices and other training aids provided by the Government. The Government reserves the right to revise the curricula as training requirements dictate. Periodically, the existing curricula may be revised and tailored to meet unique training requirements and, when there is no change to CI qualification requirements, there shall be no additional cost to the

Government. The performance of Primary Responsibilities is measured by the Instruction

Factor (IF). Primary Responsibilities shall be accomplished during scheduled instruction events as described below:

a. Conduct scheduled CI led/supported training for Training Device and Systems

Training (including briefs and debriefs) using traditional and modern tools such as computers, video projectors, overhead projectors and other multimedia systems.

b. Evaluate student performance during training as required. Debrief students using full replay and/or debrief capabilities of the device utilized for the training event.

Complete and submit electronic grade sheet(s) in the approved CNATRA

Training or Learning Management System (T/LMS) during the student debrief.

If this is not possible due to a technical issue, the CI shall immediately report the issue to the SM/ASM and fill out a paper grade sheet. The electronic record shall be completed as soon as possible. For prolonged outages, the SM and the

GTO shall develop a corrective action plan.

c. Maintain, assess, and recommend improvements to training scenarios for effectiveness and currency.

d. Review curriculum; assess and recommend improvements to the training curriculum via the appropriate TRAWING 5 Training Officer or Stage Manager.

e. Provide classroom instruction and make recommendations for improvement to instructional media, to include tests and test materials, lesson plans, interactive courseware, flight training instructions and other guides under the guidelines of current directives.

f. Conduct training and instruction on device operation for personnel as needed, to include instruction on briefing, debriefing, grading and assessments.

g. Conduct training from the Central Control Station (CCS) as required, to include performing Ground, Tower, and Air Traffic Control (ATC) controller duties for

Student Naval Aviators’ (SNAs) training.

h. Provide academic instruction, to include instructor led lecture discussion for

Crew Resource Management (CRM), Instrument Ground School (IGS), etc., and self-paced Computer Aided Instruction (CAI) and Computer Based Training

(CBT) in support of curricula required for each platform.

i. Assist with training device inspections and certification programs as well as other special projects as required. This includes mishap re-creation and simulator device testing.

j. Requirements may dictate that CIs perform as NATOPS Instrument Evaluators, or Assistant NATOPS Instructors (ANI). Contract Instructors may be designated as a NATOPS Instrument Evaluator or Assistant NATOPS Instructor per

OPNAVINST 3710.7 SERIES. Refer to OPNAVINST 3710.7 SERIES for definitions of responsibilities, assignments, qualifications, cognizant authority for designations, and annual requirements for certifications. The Government will provide initial training and testing of CI NATOPS Evaluators. Qualified CI

NATOPS evaluators will be able to provide mandatory annual testing of each CI.

2.1.1.1 Training Time Out (TTO)/Drop on Request (DOR)

A student TTO or DOR shall be handled IAW applicable CNATRA instructions and other guidance.

2.1.1.2 Typical Classroom Instructional Objectives

The objective of classroom training is to provide the student with academic information directly applicable to skills necessary for ground and flight operations. The depth, content, and method of delivery for academic instruction varies based on learning objectives, level of mastery required, and media available. Classroom instruction includes traditional classroom instruction with large groups of students, small group facilitated discussions with as few as two students, and one-on-one instruction. Media that may be used include Electronic interactive classrooms with network capable media, interactive courseware presentations, and online distance learning platforms with instruction interaction.

2.1.1.3 Learning Resource Centers (LRC)

LRC are classrooms used to facilitate interactive courseware (ICW) presentation directly to the student(s) through T/LMS equipment. Instructor supervision within the LRC includes provisions for answering student’s technical questions concerning their assigned lessons and proctoring computer generated examinations. To qualify in this area a CI must observe two sessions conducted by a qualified instructor and perform two actual teaching sessions observed and critiqued by a qualified instructor. LRC supervision may include supervision of online real time student interaction for students doing courseware on distance learning platforms.

2.1.1.4 Typical ICW Classroom Instruction

Instruction in the ICW Classroom will very closely resemble monitoring a learning center. The contractor shall provide a dedicated lead instructor and sufficient additional instructors as required to monitor students in an individual instruction scenario during normal operating hours as specified above. Assigned instructors must be knowledgeable, and capable of answering subject related questions. Instructor(s) shall use the T/LMS to ensure that students are properly entered in the system and that all lessons are recorded properly, including the actual duration.

CI Additional Support Responsibilities

The COR may also task the Contractor to perform Additional Support Responsibilities within the exercised stepladder block of hours (i.e., in place of instructing students). Additional duties of an operational/training nature will be assigned by the GTO after coordinating with the COR.

Mandatory Government training (IAA; Personally Identifiable Information (PII); trafficking in persons, etc.) will be COR directed, scheduled by the GTO, and overseen by the respective

COR. CI Additional Support Responsibilities can include, but are not limited to, the following:

a. Maintenance, improvement and testing of Curricula and Syllabi.

(1) Update, modify, and maintain currency of mission scenarios to support specific training. Assess training, syllabus, and mission scenarios for effectiveness and recommend improvements to the training program to the

Government.

(2) Assist in the creation and updating of feedback information methodology for use by students undergoing training.

(3) Update and recommend new test questions, which identify training baselines and measure proficiency of training objectives.

(4) Make recommendations for updates and changes to curriculum material(s), including but not limited to: tests and test questions, lesson plans, and instructor training guides under the guidelines of current directives.

(5) Review syllabi and recommend changes to lessons based on NATOPS changes, engineering changes, and evolving mission area changes.

(6) Provide assistance in the validation of training device equipment

Maintenance Action Forms (MAFs).

(7) Serve as Subject Matter Expert (SME) and assist in reviewing, updating, enhancing, renewing and modifying instructional and procedural documents/manuals/guides such as: Interactive Courseware, Flight

Training Instructions, Student Training Guides, Instructor Guides, Lectures, Acceptance Test Procedures, Trainer Test Procedures, Results

Reporting, Trainer Test and Evaluation Master Plan Acceptance Testing

Procedures.

b. Miscellaneous.

(1) Assist the Government in training device testing and evaluation with the introduction of Engineering Change Proposals (ECPs) as they affect the training system.

(2) Explain the operation, capabilities and limitations of TH-73A Flight

Simulation Training Devices (FSTDs), as well as the aircraft simulated, to various tour groups and individuals as may be required by the Government.

(3) Assist in maintaining the Technical Publications Library.

(4) Attend required scheduled meetings, e.g., operations and scheduling, standardization, Government Instructor/Pilot/Aircrew, Stage Manager.

(5) Assist the Government, through the use of simulator devices, in the investigation of flight characteristics of related aircraft.

(6) Attend and complete special training as required by the COR.

(7) A requested by the TRAWING 5 GTO or TRAWING designated representative, and approved by the COR, participate in standardization and student progress review or training review boards.

CI Collateral Responsibilities

Contractor responsibilities that are not included in Addendum A paragraphs 2.1.1 and 2.1.2 are collateral responsibilities the Contractor shall meet and accomplish as part of doing business.

CI Collateral Responsibilities include, but are not limited to, the following:

a. Completing reports, Contract Data Requirements Lists (CDRLs) or other informal Government requested documents

b. Scheduling coordination with Government Scheduling Authorities

c. Management of Contractor personnel

d. CI training, maintenance of CI training jackets, currency and standardization.

e. Instructional material development, review, maintenance and handling (check-in/out)

f. CI preparation for scheduled instruction

g. Contractor required/scheduled CI meetings

h. Maintaining currency of CI documents, reference and instructional materials, e.g., Flight Training Instruction (FTI), Master Curriculum Guide (MCG), NATOPS Flight Manual and NATOPS Pocket Checklist

i. Maintaining currency and implementing required reading information as specified by the COR (e.g. Command Plan of the Day and required Read and

Initial Board)

j. Completion of grading each student training event, as required

k. Documenting trainee attendance and training accomplishment

l. Training, testing and evaluating CIs for certification and training standardization and currency

m. Complete annual CNATRA administered Standardization, NATOPS Open and

Closed book exams.

n. Maintaining the general cleanliness and normal housekeeping services of assigned spaces and their immediate work areas.

CI TRAINING

Initial Training

Compliance with and accomplishment of specific training requirements for initial CI training is the responsibility of the Contractor. Training for CI candidates will be based on the CI candidate’s currency and experience. The SM shall develop and present a training plan for each

CI candidate to the Training Wing Training Officer (N7) Squadron Training Officer and COR for approval, not later than (NLT) two weeks following on-site arrival of the CI. The training track/plan normally will consist of attending academic ground school, observing training events, and be followed by instructing training events.

2.2.1.1 Mobilization Period

During the mobilization period, the Government will provide training on the following as necessary and applicable:

(a) Standard Operating Procedures (SOP)/NATOPS Flight

Manual/Pocket Checklist

(b) Academic Ground School

(c) Course Rules

(d) Syllabus Standardization

(e) Grading criteria

(f) Basic Simulator orientation course

(g) Instructor Orientation Course

Testing and Certification

The Government will provide initial testing of each CI candidate. After successful completion of the Government provided testing, the CI candidate will be certified by Government in writing as qualified to conduct instruction, including any limitations such as, but not limited to: physical limitations, specific trainer(s), etc. In addition, testing may also be required of each CI on an annual basis. The COR may require testing of CIs on a random basis in order to ensure that the requirements of this PWS are being satisfied. The COR will monitor the quality of instruction performed by the Contractor. The COR may withdraw a CI’s certification for failure to maintain certification standards. The Government will determine final acceptance of CI candidate certification.

2.2.2.1 CI Standardization Check Instructors (SCIs)

If directed, the Contractor shall provide highly qualified CIs to be designated as SCIs in order to perform testing and qualification of other CIs. The Government will provide initial testing of each SCI candidate and annual retesting of each SCI. SCIs will be designated in writing by the

Government. SCIs, if designated and directed, will then be able to provide annual testing of each CI.

2.2.2.2 CI Testing

A CI must successfully complete the TH-73A NATOPS open book, closed book, and boldface exams. A CI must understand the training device operation, TH-73A mission, crew procedures, tactics, curriculum change forms, and all Navy generated training publications. CIs shall attend initial and recurrent annual government provided CRM training.

After successful completion of testing, the CI candidate will be certified in writing by the

Government as qualified to conduct instruction by the Wing Commodore, including any limitations (such as, but not limited to, physical limitations, specific trainer(s), etc.).

CI Training Jacket

The Contractor shall maintain a training jacket on each CI. At a minimum it shall include a training plan for a CI not fully-certified by Government, documentation of training received, and signed documentation of certification by the Government. Training jackets shall be made available to the Government upon request and shall be provided as a review item in

Government conducted Annual Standardization Inspections.

Replacement Training

Training of replacement CI personnel is the responsibility of the Contractor and shall be done on a not-to-interfere with scheduled training basis.

Proficiency Training

Training required for each CI to maintain proficiency to meet the requirements of this Contract is the responsibility of the Contractor. This includes any and all necessary training to ensure

SME currency.

FSTD Changes

During the term of this Contract, FSTDs and syllabi may change either through modification, addition, or removal. Provided such changes do not require changes in qualifications/certification, CI personnel shall be required to adapt to these changes.

Personnel Administration

Currency of Instruction

2.3.1.1 Simulator Events

In order to maintain currency, each simulator CI must conduct at least one student instructional simulator event each 30 days for every stage in which they are qualified. This shall be documented in the CI Training Jacket. Failure to meet this requirement will result in re-qualification at Contractor expense. The Government may observe any CI in the execution of instructional duties and may administer no-notice standardization checks to include examinations, simulator flight events, and/or interviews.

Each simulator CI shall take an annual standardization check exam, provided by the

Government, for each stage of simulator instruction in which he/she instructs. The annual standardization check exam shall be administered by a contractor SCI. Any CIS simulator instructor who receives a grade of unsatisfactory on any standardization check examination or standardization check event shall not instruct in the phase until he/she obtains a satisfactory grade on a subsequent standardization check examination or simulator standardization check.

2.3.1.2 Classroom Events

In order to maintain currency, each Academic CI must teach an academic course at least once every 45 days. For those cases where the course is taught less frequently, the TRAWING 5

GTO may approve the course being taught at a frequency as to allow a CI to maintain currency.

Additionally, at a minimum, the Academic qualified CI shall be evaluated annually. This evaluation shall be conducted IAW the CNATRAINST 3710.13 series. The Academic qualified

CI must maintain at least a grade of Satisfactory to retain qualification. Failure to meet this requirement will result in re-qualification at contractor expense. The Government may observe any CI in the execution of instructional duties and may administer no notice spot check examinations.

Language Requirement

Contractor personnel shall be able to read, write, speak, and understand English fluently. When international students are trained, CIs with other language skills shall refrain from instructing in anything but English.

Appearance and Conduct

The Contractor shall be responsible for the supervision and conduct of their employees.

Contractor personnel shall conduct themselves in a professional manner commensurate with their instructional role at all times and wear the type of clothing worn by, and adhere to, the personal appearance standards as set by their counterparts in business and industry.

Specifically, CIs must adhere to standards set by industry in the delivery of professional aviation instruction or periodic (re)qualification. The wearing of military flight clothing with military insignia for former or current military personnel is expressly forbidden when performing CI duties. Flight jackets are exempt from this prohibition, in so far as they do not detract from a CI’s professional appearance. In the simulator, flight line, storage, and/or other industrial areas, clothing and shoes must conform to safety regulations. The Contractor’s

Quality Control Plan (QCP) should include provisions as necessary to monitor personnel conduct and appearance.

Safety/Security

Contractor personnel, although recognized as employees and under the administrative control of the Contractor, shall comply with the directives and requirements of the Base Commander, or authorized representative, as to safety standards and security regulations applicable to NAS

Whiting Field. Contractor personnel shall also report any other conditions or incidents, which could be reasonably expected to be of interest to the Government, such as damage to

Government property. Initial reports may be made verbally, but shall be followed-up with a written report within 24 hours. All reports shall be addressed to the COR or designated representative.

All personnel shall be issued a Government Common Access Card (CAC) for overall facility access. Per Schedule I, Clause 52.204-9, Personal Identity Verification of Contractor

Personnel, Contractor personnel shall comply with agency personal identity verification procedures as implemented IAW local Base procedures.

The Contractor shall ensure all locally-issued Government identification/access cards (i.e., Common Access Card, flight line badges, access badges, etc.) related to this Contract are returned to the COR prior to Contractor personnel’s final day of employment at the NAS

Whiting Field.

Backup Support

The Contractor shall provide a plan for back-up support for situations that are beyond the capability of on-site staff, and other times when the site staff is unable to meet all PWS requirements in a timely manner. If the Contractor's on-site personnel are unable to respond to

PWS requirements, the SM or ASM shall initiate the back-up plan. Back-up support shall include how requirements will be met in cases of long-term or short–term staffing shortfalls, such as temporary absences of instructors for sickness, vacation, military recall or drill, bargaining unit strikes, an instructor’s immediate departure without sufficient notice or instructor termination.

a. The Contractor shall provide their back-up support plan to the COR and Contract

Manager, including all contact information, availability, responsiveness, capability and milestone events or times that trigger activation of back up support. The plan shall provide the above information for each system, subsystem or other category as appropriate to the level necessary to ensure the

Government of the viability and robustness of the plan. The optimum duration for back up support to provide effective and meaningful support is within four hours of activating the Contractor’s back up support plan. The maximum duration the Government will accept for back up support to provide effective and meaningful support is 24 hours after activation. Chargeable Lost Instruction

(CLI) will accrue for all missed instruction events (Primary and Additional requirements) as applicable from the time of non-performance to fully capable performance.

b. The plan shall identify the Contractor’s personnel authorized to initiate back up support.

c. The plan shall be a living document, with any updates provided to the COR within 24 hours of a change and presented as an element of the Annual Review, including a comprehensive description of each time the plan was activated through problem resolution.

Quality Control

The Contractor shall implement and maintain a complete Quality Control Plan (QCP) for NAS

Whiting Field to ensure the requirements of the Contract are provided as specified. CDRL

A002 applies. The QCP shall include at a minimum:

a. An inspection system covering all services required by the Contract. It shall specify the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the titles of individuals performing the inspection.

b. Methods for identifying, preventing and correcting deficiencies in the quality of service performed before the level of performance becomes unacceptable.

c. A file on all inspections conducted and the corrective action taken. This file shall be made available to the Government as an item briefed in the Annual Site

Review and at any time during the term of the contract.

d. Reasons for documenting unacceptable individual CI performance, include, but are not limited to, the following examples:

i. Mission incomplete due to inept CI performance;

ii. Failure to protect and/or properly operate Government Property;

iii. Personal acts that endanger the health or safety of Government and/or

Contractor personnel;

iv. Security violations or violation of established directives.

e. Plan of Action that the Contractor will use to fulfill the Government's requirements, upon the de-certification of an employee. The Contractor will provide the Government with their plan to ensure that proper training of student personnel will continue uninterrupted upon the dismissal of one of the Contractor

Instructor personnel.

Forms, Reports, and Reporting

Issuance

The Government will provide all Government forms and records required for Contractor performance under this PWS. The Government will provide initial practical training during the

Mobilization period to Contractor personnel in the use of these forms and reports.

Reports

In addition to the identified CDRLs, the Contractor shall prepare other informal reports as may be required by the COR relevant to the daily operation and execution of requirements of this contract.

Reporting

The Contractor shall be responsible for daily, routine communications with the TRAWING 5

Ground Training Officer (GTO), COR, scheduling authority, functional wing, etc.

2.5.3.1 International Traffic in Arms Regulations (ITAR)

Training for non-US Citizens will be required in CNATRA CIS performance. CNATRA HQ

(N7) will coordinate and provide rosters and appropriate Foreign Military Sale (FMS) case numbers to the contractor SM and the contractor ITAR representative directly on a weekly basis. The Contractor shall comply with ITAR requirements.

TRAINER FACILITY

Spaces

The Contractor shall provide its own administrative and/or other spaces not furnished by the

Government. Such additional spaces shall be external to Government property.

Office Equipment/Furniture

The Contractor shall be responsible for providing any required office equipment or furniture not provided by the Government. Building 3005 and temporary facility have Government furnished briefing spaces. Building 2946 does not have Government furnished briefing spaces. Contractor introduced office equipment shall be Energy Star rated and subject to approval by the COR. The

Contractor shall be responsible for refurbishing/replacing any consumable supplies (e.g. ink cartridges, paper, shredder oil, batteries) for any office equipment provided by the Contractor.

Services

Administrative

The Contractor shall provide all services and supplies for administration of Contractor personnel performing under this contract.

Facility Maintenance and Repair

The Contractor shall notify the COR and TRAWING 5 GTO when facility conditions require attention. Facility maintenance and repair (not resulting from Contractor neglect or misuse) is at no expense to the Contractor. Refurbishment or alteration of Government-furnished spaces may be performed by the Government to accommodate equipment installation or service improvement.

General Housekeeping

The Contractor shall maintain the general cleanliness of any Government assigned Contractor spaces in which those assigned spaces are occupied by Contractor personnel. The Contractor shall be responsible for the orderliness and cleanliness of contractor-provided FSTDs, trainer areas, Contractor offices/spaces, and other assigned spaces that are solely occupied by the

Contractor. The Contractor shall provide all required equipment, materials and supplies to accomplish the tasks of maintaining safe and sanitary conditions of all Contractor assigned spaces and shall comply with all station/command recycling policies. The Contractor shall comply with NAS Whiting Field/Command tobacco use policies and only use designated smoking areas for all tobacco product use to include e-cigarettes.

Telephone/Internet Access/Computer Equipment

The Contractor is responsible for all costs associated with installation and usage charges for telephone and internet access services and equipment not provided by the Government. If the

Contractor desires relocation of Government provided phones or internet access, such relocation shall be subject to Government approval and relocation expenses shall be borne by the

Contractor. The Contractor shall inventory all Government and Contractor provided communication services and report the results at the Pre-CSD meeting. The COR will provide access to Government computers where it is deemed necessary by the Government.

3.3.4.1 Information Security Requirements for Protection of Unclassified DOD Information on

Non-DOD Systems

The Contractor shall safeguard unclassified DOD information stored on non-DoD information systems to prevent the loss, misuse, and unauthorized access to or modification of this information. The Contractor shall:

a. Not process DOD information on public computers (e.g., those available for use by the general public in kiosks or hotel business centers) or computers that do not have access control.

b. Protect information by no less than one physical or electronic barrier (e.g., locked container or room, login and password) when not under direct individual control.

c. Sanitize media (e.g., overwrite) before external release or disposal.

d. Encrypt the information that has been identified as Controlled Unclassified

Information (CUI) when it is stored on mobile computing devices such as laptops and personal digital assistants, or removable storage media such as compact disks, using the best available encryption technology.

e. Limit information transfer to subcontractors or teaming partners with a need-to-know and a commitment to at least the same level of protection.

f. Transmit e-mail, text messages and similar communications using technology and processes that provide the best level of privacy available, given facilities, conditions, and environment. Examples of recommended technologies or processes include closed networks, virtual private networks, public key-enabled encryption, and Transport Layer Security (TLS).

g. Encrypt organizational wireless connections and use encrypted wireless connection, where available, when traveling. When encrypted wireless is not available, encrypt application files (e.g., spreadsheet and word processing files), using no less than application-provided password protection level encryption.

h. Transmit voice and fax transmissions only when there is a reasonable assurance that access is limited to authorized recipients.

i. Not post DOD information to website pages that are publicly available or have access limited only by domain or Internet protocol restriction. Such information may be posted to website pages that control access by user identification or password, user certificates, or other technical means and provide protection via use of TLS or other equivalent technologies. Access control may be provided by the intranet (vice the website itself or the application it hosts).

j. Provide protection against computer network intrusions and data exfiltration, including no less than the following:

(1) Current and regularly updated malware protection services, e.g., anti-virus, anti-spyware.

(2) Monitoring and control of inbound and outbound network traffic (e.g., at the external boundary, sub-networks, individual hosts) including blocking unauthorized ingress, egress, and exfiltration through technologies such as firewalls and router policies, intrusion prevention or detection services, and host-based security services.

(3) Prompt application of security-relevant software patches, service packs, and hot fixes.

k. Comply with other current Federal and DOD information protection and reporting requirements for specified categories of information (e.g., critical program information, PII, export controlled information) IAW the requirements of the Contract.

Transportation

The Contractor shall furnish all transportation for their employees/personnel between the trainer facilities and other points of business required in the execution of this Contract.

Site Access

Government inspectors and personnel may enter those areas assigned to the Contractor for purposes of inspections or as emergencies arise. Contractor personnel shall abide by NAS

Whiting Field access control requirements and policies. The Contractor shall immediately inform the Government of any suspected breach of security or access policies.

Government Installation Work Schedule

The Government observes the following holidays:

New Year's Day, Birthday of Martin Luther King, Jr., Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas

Day.

With the exception of the events in section 3.5.1 below, the contractor is permitted to observe the above Holidays in accordance with its corporate policy.

Installation Closure

When Federal facilities are closed by the Government, or when Federal employees are officially excused from work due to a holiday or a special event, severe weather, a security threat, or any other Government facility related problem that prevents Federal personnel from working at the

Government facility, contractor personnel assigned to work at that facility in support of such

Federal employees shall follow their parent company’s policies.

While generally contractor personnel may not perform work on-site at a Government facility without oversight from Federal personnel, in very limited circumstances, work being performed by contractor personnel may be deemed mission essential and performance of such mission essential work may be authorized to continue at the Government facility despite the facility being otherwise closed for normal operations. The circumstances permitting work being performed by contractor personnel to be deemed mission essential are extremely limited and generally only apply to performance of efforts related to public health, safety, or matters related to national security. The cognizant Contracting Officer must concur with any determination that work being performed by contractor personnel is mission essential.

Classified Material

None.

SCHEDULING

CIS Scheduling Authority

The Squadrons’ or Instructor Training Unit’s designated officer(s), who are appointed by the

Squadrons’ Commanding Officer/Officer in Charge (OIC), have the authority to develop and approve their squadron’s proposed schedule. The Contractor may request changes to the schedule, however, only the Government Scheduling Authority, the TRAWING 5 GTO, or the

COR may authorize changes to the daily schedule.

CIS Scheduling

CI Primary or Additional Support Responsibilities may be scheduled in a contiguous grouping of instruction units.

Window of CI Operations

Window of CI Operations will be based on FSTD Contracted Training Time (CTT) as listed in below chart. Window of CI Operations will begin 30 minutes before FSTD CTT and end 30 minutes after FSTD CTT to allow for student brief and debrief periods.

FSTD CTT – OPERATIONAL HOURS PER DAY (OHPD)

16.5 OHPD (M-F)/

10.5 OHPD (Sat)

18 OHPD (M-F)/

12 OHPD (Sat)

19.5 OHPD (M-F)/

13.5 OHPD (Sat)

0600-2230 (M-F)

0700-1730 (Sat)

0600-2400 (M-F)

0700-1900 (Sat)

0430-2400 (M-F)/

0600-1930 (Sat)

Contractor Schedule Administration

During the normal work week, the Contractor shall be responsible for managing a centrally located simulator schedules desk.

The hours of operation for the CIS simulator schedules desk at NAS Whiting Field/TRAWING 5 are as follows:

0630 – 1600 (Monday-Friday)

0700 – 1400 (Saturday)

Both the Government Scheduling Authority and the Contractor will utilize the Government provided T/LMS to create, modify, execute and finalize or close out the schedule. The T/LMS, currently TIMS, is a PC-based program and its use requires that the Contract Scheduler possess basic knowledge of computer use and be familiar with Microsoft Windows and Office programs. The Government will provide initial T/LMS training, if required.

To begin the scheduling process, the Government Scheduling Authority shall provide student or

Instructor Under Training (IUT) names and the specific event required using the T/LMS. The

Government Scheduling Authority shall ensure that the student or IUT has met all pre-requisites for the desired event. Once the Government Scheduling Authority has completed this task, the schedule will be provided to the Contract Scheduler via the T/LMS. The CI scheduler shall then match a qualified CI to the student or IUT name to complete the schedule process in the

T/LMS. CI qualifications must be considered by the Contract Scheduler to ensure the assigned

CI is qualified and certified to teach the stage of training for the event assigned to the student or

IUT.

CIS Schedules

Government Weekly Estimate

For weekly planning purposes, a consolidated weekly training estimate shall be provided to the

CIS Contractor by each Government Scheduling Authority or GTO NLT noon on the Thursday preceding the following training week. These estimates will contain both the expected weekly academic and simulator production training plans. These estimates will contain known holidays or other anticipated periods of stand-down, known changes in previously provided academic or simulator schedules, planned make-up of lost training or additional planned training, as well as the estimate of all ground training events required each scheduled work day of the following training week. As this proposed Weekly Estimate (aka Projection) is intended to be used by the

CIS contractor to determine specific daily manning requirements for the following training week, the Government will strive to be as accurate as possible in its planning.

Government Daily Schedule

Government Scheduling Authorities will establish their daily schedule requirements and deliver the requirements, via the T/LMS, to the Contractor NLT 1100 on the Government working day prior. The Contractor will review the requirements and if necessary, coordinate with the

Government Scheduling Authorities to determine if any requirements can be modified to provide more efficient utilization of CIs and/or training devices. Events will not be changed without Government Scheduling Authority concurrence. The Contractor is required to deliver the final training schedule back to the Government Scheduling Authorities and the Training

Wing GTO NLT 1500 on the working day prior. The daily training schedule may be changed by the Government Scheduling Authority, without contractor concurrence, until 1600, at which time the schedule is considered “locked.”

4.3.2.1 Training Schedule Administration

The Contractor shall provide scheduling services necessary to support the training schedule creation and administration process. The Government Scheduling Authority will schedule students and IUTs, device type required, and specific events utilizing the Government provided

T/LMS. The Government Scheduling Authorities may also specify the event start time but shall work closely with the Contractor to ensure maximum efficiency of resource utilization. Once the schedule is provided to the Contractor via the T/LMS, the Contractor Scheduler shall then be responsible for assigning a qualified CI to each event. Additionally, the Contract Scheduler shall match the Government requirement to the specific device or resource for the event. The

Contractor shall also provide necessary administrative support personnel to interface with students, IUTs or military instructors regarding simulator scheduling conflicts/changes.

4.3.2.2 Same-day Schedule Changes

During its execution, scheduled training events may be changed in the “locked” schedule by the

Government without notice to the contractor. This is provided as long as the CI assets required are the same as those that were scheduled (i.e., no increase in the number of CIs, the Hours-per-

Day and/or Window of CI Operations) and the assigned CI has the appropriate qualifications to conduct the desired event. Government Scheduling Authorities may make administrative changes to the schedule, such as substitution of students within block, using the T/LMS, for specific simulator periods up until brief time. Any other changes to the “locked” training schedule desired by Government require Contractor concurrence.

Adjustments of Instruction Schedule

Adjustments of instruction time (Window of CI Operations referenced in paragraph 4.2.1) will usually be constrained to movement of the instruction time to a different part of the day, but may include expansion of the instruction time without the exercise of Additional Instruction

Time (AIT). This shall also apply where Instruction Hours are required on other than a daily basis (such as weekly, monthly, and quarterly) to allow movement of Instruction Hours across day, week, and/or month calendar boundaries. The scheduled CI “Hours-per-Week” including allowable carry-over hours or total length of the Window of CI Operations will not be exceeded without the authorization of Additional Instruction Time or for the make-up of chargeable lost instruction time. The Government shall exercise due consideration of Contractor shift cycles when adjusting instruction time. The Contractor shall be given a minimum of 24 hours’ notice of any adjustments/changes in Instruction Time made by Government.

Hours Per Week (HPW) Utilization Reporting

Daily utilization of Primary and Additional Duty hours, as accounted against HPW and AIT, are reported weekly on CDRL A001.

HPW Daily Usage

Hours of instruction per day will be a distribution of weekly hours in a six-day work week. For example, if 1100 are the instructional hours per week contracted for, the average hours M-F would be ~200 and on Sat ~100. However, perfect level load scheduling is normally unattainable and the following general guidance is provided:

4.5.1.1 Allowable Variations in HPW

A 10% daily variation in HPW is authorized. However, the total instructional hours expended for the week shall not exceed the total line item (CLIN) weekly HPW allotment (excepting either hours carried over (paragraph 4.6 below) or the use of…