J.1(b) Attachment 3 Past Performance Questionnaire.pdf

RFP 80ARC025R0001 J.1 (b) Attachment 3 Past Performance Questionnaire

This form will contain source selection information upon completion

CLIENT AUTHORIZATION LETTER

, 2025

Dear Client:

We are currently responding to a Request for Proposal (RFP) for the NASA Ames Research Center (ARC) Ames Facilities Support Services II (AFSS II) procurement. The purpose of the AFSS II procurement is to provide for operation of all Ames Research Center (ARC) Buildings and Shared Systems as well as the Preventative Maintenance of these buildings & systems.

Performance will be at NASA Ames Research Center at Moffett Field, CA.

Past performance is a factor for source selection under this solicitation. As such, a requirement of NASA’s solicitation is that past clients of ours are asked to provide an impartial assessment of our performance and the scope of work performed on the contract reference performed for your organization.

We have identified of your organization as the point of contact based on his/her knowledge concerning our work. (Offeror to complete)

Please complete the enclosed Past Performance Questionnaire and forward it directly to NASA Contracting Officer, Anna M. Foreman, anna.m.foreman@nasa.gov.

A response to this questionnaire is requested to the above email addresses no later than . (Offeror to complete)

Thank you for completing this questionnaire. Any questions may be directed to the undersigned.

Sincerely, Enclosure: (1) Description of Requirements in the PWS for Procurement

(2) Past Performance Questionnaire (PPQ)

Enclosure 1 - Summary of the scope of work under the AFSS II procurement

The AFSS II Performance Work Statement (PWS) includes: The Moffett Field site encompasses approximately 1960 acres, of which the ARC site occupies approximately 389 acres. Examples include:

large wind tunnels, clean rooms, laboratories, computing facilities, shops, warehouses, office administrative, research, mission support complexes as well as overhead and underground utility systems, utility yards and vaults, and paved surfaces. Moffett Field contains approximately 5 million square feet of floor space including (primarily) Office space, Technical/Laboratory space, and Mechanical/Storage spaces.

The contract is comprised of Core Operations and Maintenance Requirements and an Indefinite-Delivery Indefinite Quantity (IDIQ) Technical component. This contract is intended to provide for continued operation of all ARC Buildings and Shared Systems as well as the Preventative Maintenance of these buildings & systems. In addition, this contract will provide for the Reactive Maintenance of Buildings and Systems along with the operation of the Center’s Customer Service Center (or Trouble Desk as per J1.01 PWS Section 8.01.d.i).

Requirements under this Procurement include:

(1) Contract Management and Administration (PWS 5 excluding 5.08.h) - ensures that the requirements are effectively managed and implemented to support all activities covered in the PWS.

Contract Management & oversight including Work Control (coordination of new work, contractor interface with customer), Quality Control and Assurance, Workmanship Standards, and Contract Records Management including Contract Financial Requirements. Ensures timely hiring of qualified personnel and timely award of IDIQ task orders.

(2) Reliability Centered Maintenance (RCM) Program (PWS 7.02) - ensures that the contractor can demonstrate and effectively implement requirements of an RCM program and plan for the Center’s maintainable assets. The RCM management program must include coordination of trouble calls and IDIQ contract task orders. RCM is a concept of maintenance planning to ensure that systems continue to do what their users require in their present operating context. Successful implementation of RCM will lead to increase in cost effectiveness, reliability, machine uptime, and a greater understanding of the level of risk that the organization is managing.

(3) Maintenance Program (PWS 7.03.a thru 7.03.c) – ensures that the contractor can demonstrate and effectively implement requirements of a Maintenance Program. The program must include Preventive Maintenance (PM), Programmed Maintenance (PgM), and Predictive Maintenance (PdM) to ensure that all work orders are planned, prioritized, and executed in accordance with the requirements in Computerized Maintenance Management System (CMMS).

(4) Computerized Maintenance Management System (CMMS) - Maximo (PWS 7.09.b) - ensures that the contractor can effectively operate & maintain, as well as modify, CMMS Maximo for use with facilities Operations and Maintenance as well as all other aspects of this contract. IBM Maximo is a CMMS that helps businesses manage maintenance operations and assets. CMMS helps Ames by automating work orders and workflows, tracking assets across the center, scheduling labor and managing materials.

(5) Facility Management Control System (FMCS) Operations Support Services (PWS 6.09.a thru 6.09.c and PWS 11.03) - FMCS is a Building Automation System/Building Management System (BAS/BMS). This includes the customer service desk functions to monitor & support laboratories and specialized equipment, clean rooms, mission operations support, mechanical rooms and various office space environments.

(6) Reactive Maintenance Procedures and Requirements (PWS 8) – demonstrates the coordination & integration of unplanned Reactive Maintenance (repair) work while maintaining regularly planned maintenance. When delays in planned maintenance occur as a result of Reactive maintenance work, demonstrates proactive communication and planning with customer regarding coordination.

(7) Hazardous materials handling/support (PWS 9.01.c, 9.05.d, 9.05.e, 9.05.f, 9.05.g, 9.05.h) – Working with and conducting cleanup of hazardous materials as well as generation of thorough documentation of all related activities.

(8) Lifting Devices and Equipment Maintenance and Repair (PWS 5.02.b, 6.08.e, 7.08.e, 11.06) – to provide routine maintenance services of built-in (fixed) cranes and hoists that provide for the early detection and correction of problems/concerns for continued operation.

(9) Safety & Health Plan (PWS 5.08.h) – Develops, maintains and adheres to a contract-wide standard to ensure the safety & occupational health of all its employees. This plan should include tracking of incidents as well as learning from failures and incorporating changes to the plan such that the plan is always improving.

Enclosure 2 - PAST PERFORMANCE QUESTIONAIRE

Contract Information

Contractor Name:

Contract Name:

Contract Number:

Agency/Company / Organization Name:

Point of Contact Name and Title/Position:

Point of Contact Email:

Point of Contact Phone:

General Contract Information

Please provide the following information about this contract and the contractor’s role:

1. Provide a brief description of services provided by the contractor under this contract. Of the nine

(9) Performance Works Statement (PWS) requirements areas listed in the requirements summary in Enclosure 1, pages 2-3, please specifically list the requirement areas which were/are performed under your contract.

2. Type of Contract

Firm Fixed Price ☐ Cost Plus Fixed Fee ☐ Cost Plus Award Fee ☐ Other (Describe): ☐

3. Method of Competition

Non-Competitive ☐

Competitive (provide description—e.g., Full and Open, Small Business Set-Aside, etc.)

Follow-on? ☐ New requirement? ☐

4. Period of Performance (including options/ extensions):

From: To:

5. Was the contractor the Prime or Sub?

6. If the contract involved task orders, then provide the average number of task orders (including mods) per year.

7. Total Contract Value (including all options): $

8. Briefly describe any change(s) from original contract value (including cost overruns):

9. Was there a cost overrun? ( ) Yes ( ) No

If yes, please explain (please address any overruns in direct and indirect costs, such as increases in overhead rates, and their impact on overall cost performance):

Please use the following adjectival ratings to respond to the questions on the following pages.

Please select one rating per statement, using the following definitions and provide supporting information to further explain any rating, as well as in response to the more detailed questions.

Definition of Ratings

Excellent (E)

Performance was/is of exceptional merit. It indicates exemplary performance in a timely, efficient, and economical manner and very minor (if any) problems with no adverse effect on overall performance.

Very Good

(VG)

Performance was/is very effective. The performance was/is timely, efficient and economical with only minor problems having no adverse effect on overall performance.

Good (G)

Performance was/is effective. The performance was fully responsive to contract requirements with reportable problems, but with little identifiable effect on overall performance.

Fair (F)

Performance met/meets or slightly exceeds minimum acceptable standards. Adequate results were achieved and there are/were reportable problems with identifiable, but not substantial effects on overall performance.

Poor (P)

Performance did not/does not meet minimum acceptable standards in one or more areas. Remedial action is/was required in one or more areas. Performance problems occurred in one or more areas which adversely affected overall performance.

Not Applicable (N/A) The contractor did not perform this task/scope of work.

CONTRACTOR’S PERFORMANCE

Please evaluate the contractor’s performance under this contract for the specific services, scope or functions listed below. Please ensure that the rating is consistent with the Definition of Ratings provided on the previous page of this PPQ. Please provide supporting information to further explain the selected rating.

PERFORMANCE RATING

(Please circle)

1. Evaluate offeror’s performance in ensuring that the requirements of their contract are effectively & consistently managed and implemented

E VG G F P N/A

Supporting information for the rating:

2. Evaluate offeror’s performance in implementing & operating a Reliability Centered Maintenance (RCM) Program.

3. Evaluate offeror’s performance in operation & sustainment of a Maintenance Program that includes PM, PGM, PdM.

4. Evaluate offeror’s performance in utilizing & maintaining a MAXIMO Computerized Maintenance Management System for use with facilities Operations and Maintenance.

Supporting information for the rating including the specific CMMS utilized:

5. Evaluate offeror’s performance in providing

FMCS Operations Support Services for operations, maintenance, repair, or replacement of all FMCS panels, sensors, actuators, and associated hardware, software, and data.

6. Evaluate offeror’s performance in conducting unplanned Reactive Maintenance work (repairs) while maintaining regularly planned maintenance.

7. Evaluate offeror’s performance in working with and conducting cleanup of hazardous materials as well as generating thorough documentation of all related activities.

8. Evaluate offeror’s performance in providing routine maintenance services of built-in (fixed) cranes and hoists.

9. Evaluate offeror’s performance in complying with a contract Safety & Health Plan and timely reporting of personnel injuries.

Submitted By (Signature) Date