J.1(a) Attachment 3 Performance Requirements Summary.xlsx
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This file is a Performance Requirements Summary (J.1(a) Attachment 3) for the NASA Ames Research Center Facilities Support Services II (AFSS II) contract. The document details comprehensive performance indicators across three primary domains: Business Management, Safety & Environmental, and Technical Operations. Performance standards are extremely precise, with most metrics allowing zero to very few contractor-culpable incidents per contract year, and requiring near-perfect uptime (99-100%) for critical systems including electrical substations, power distribution, utility systems, industrial control systems, fire suppression, HVAC, and communication networks.
The technical performance requirements are particularly stringent, mandating immediate response times (30 minutes on-duty, 2 hours off-duty) for system deficiencies, critical alarms, and failures across multiple infrastructure categories. Evaluation will be based on various data sources including Industrial Control Systems reports, Government Subject Matter Expert surveillance, CMMS Maximo Reports, and contractor-submitted documentation. Performance will be measured through precise calculations of incidents, response times, system availability, and task completion rates, with most technical systems requiring zero contractor-culpable disruptions and maintenance/repair within specified timeframes ranging from 2 weeks to 180 days depending on the system's criticality.
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Sheet1
| AMES II Performance Requirements Summary | ||||||||
| Performance Indicator (From Requirements Document) | Requirements Document/Attachments Reference | Calculation | Source of Evaluation Data | Minimum Performance Standard | Data Submitted | |||
| BUSINESS MANAGEMENT | ||||||||
| Timely delivery of selected contract deliverables as described in J.1(a) Performance Work Statement. Selected deliverables will be identified after award | J.1(a) Attachment 2 Contract Data Requirements List | Among Selected Deliverables (ID'd by government prior to period): (Number of deliverables which are late)/(total number of selected deliverables) | Government SME and SM Reports | Less than than 5% | Contractor submitted Business Status Reports, RCM Report, Safety Report | |||
| Accuracy of Monthly IDIQ Invoiced Work - IDIQ invoices match IDIQ quotes | J.1(a) Attachment 1 PWS Section 10.02.f | (Number of monthly IDIQ vouchers/invoices with inaccuracies)/(total number of monthly IDIQ vouchers/invoices) | Contractor invoices and SAP Report | Less than than 5% | Contractor invoices and SAP data | |||
| Invoicing in accordance with agreed upon terms and conditions of the contract after award | J.1(a) Attachment 1 PWS Section 10.02.f | Each occurrence of failure to: provide certified payrolls, provide certified subcontract listing or paid amounts to each subcontractor. | Task pay requests, written communications to the contractor from the CO/COR, or CPAR's | Zero | Contractor invoices and SAP data | |||
| SAFETY & ENVIRONMENTAL | ||||||||
| Non-compliances | ||||||||
| Incident not reported within NMIS & to COR within 24 hours. | PWS Section 2.04.d | Each occurrence of the performance indicator within the contract performance year | COR/ACOR/Government SME/Safety Representative/Safety Report | 1 or fewer occurrences per contract year | Government Safety Report | |||
| Performing work outside the scope of, or without, an approved ESH Plan. This ESH Plan should be submitted to the government for review & shall be readily available at the jobsite. | PWS Section 5.08.h / PWS Section 10.02.a | Each occurrence of the performance indicator within the contract performance year | COR/ACOR/Government SME/Safety Representative/Safety Report | 1 or fewer occurrences per contract year | Government Safety Report | |||
| Failure to provide fall protection where required. Have applicable and valid training and certificates readily available at jobsite. | PWS Section 5.08.h.ii (fall protection) / PWS Section 9.01.a.ii.003 (training) / DRD 020 (training certs) | Each occurrence of the performance indicator within the contract performance year | COR/ACOR/Government SME/Safety Representative/Safety Report | 1 or fewer occurrences per contract year | Government Safety Report | |||
| Failure to complete LOTO where required, and complete necessary documentation for LOTO. (LOTO required per APR 8715.1 Chapter 31) | PWS Section 2.04.a.i | Each occurrence of the performance indicator within the contract performance year | COR/ACOR/Government SME/Safety Representative/Safety Report | 1 or fewer occurrences per contract year | Government Safety Report | |||
| Failure to resolve or abate an identified non-compliance within the specified time period. (i.e.., SHETRac, IFO, QAAR, AS9100, Regulatory) | PWS Section 5.03.a | Each occurrence of the performance indicator within the contract performance year | COR/ACOR/Government SME/Safety Representative/Safety Report | 1 or fewer occurrences per contract year | Government Safety Report | |||
| Operating systems without a valid safety/environmental permit (i.e. steam, chilled water, and natural gas) | PWS Section 5.01.e | Each occurrence of the performance indicator within the contract performance year | COR/ACOR/Government SME/Safety Representative/Safety Report | 1 or fewer occurrences per contract year | Government Safety Report | |||
| Failure to comply with an Fed OSHA, Cal OSHA, EPA, NFPA, NASA and Ames Procedural Requirements | PWS Section 2.04.a & PWS Section 2.04.a.i | Each occurrence of the performance indicator within the contract performance year | COR/ACOR/Government SME/Safety Representative/Safety Report | 1 or fewer occurrences per contract year | Government Safety Report | |||
| TECHNICAL | ||||||||
| Operations | ||||||||
| N225B, N225,M10, M104, M590 Substations provides power to NASA Campus, NRP, CANG. N225B should be maintained to provide power and be available 100% of the time. Upon investigation only contractor culpable insidents will be counted against the 100% requirement. A Substation deficiency, criticle alarm, failure response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation. Investigation shall be continuously worked to a budgetary cost of repair. | C7-513/AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| N225, N225B, M10, M590, M104 Substation Battery Systems provide critical protective systems power. Battery banks shall be maintained for 100% uptime. Upon investigation only contractor culpable insidents will be counted against the 100% requirement. deficiency, critical alarm response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation. | C7-513/AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| NASA Building Systems C (T138) and D T195 and cable loop and sectionalizing switch infrastructure. One system shall always be available 100% of the time along with associated cable loop and sectionalizing switch infrastructure.Upon investigation only contractor culpable insidents will be counted against the 100% requirement. A System deficiency, critical alarm, failure response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation. Investigation shall be continuously worked to a budgetary cost of repair. | C7- 507-521 /AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| NASA Building Systems A (T49) and B T90 and cable loop and sectionalizing switch infrastructure. One system shall always be available 100% of the time along with associated cable loop and sectionalizing switch infrastructure.Upon investigation only contractor culpable insidents will be counted against the 100% requirement. A System deficiency, critical alarm, failure response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation. | C7- 507-521 /AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| N225B T206, T221 sources One system shall always be available 100% of the time along with associated cable and infrastructure.Upon investigation only contractor culpable insidents will be counted against the 100% requirement. A System deficiency, critical alarm, failure response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation. | C7- 507-521 /AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| Moffett NRP and CANG power system M10. M10 substation and feeder systems, sectionalizing switches and infrastructure. A System deficiency, critical alarm, failure response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation. Investigation shall be continuously worked to a budgetary cost of repair. | C7- 507-521 /AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| Building Substations, Switchgears and transformers are expected should be maintained to be available at a 100% up time. Upon investigation only contractor culpable insidents will be counted against the 100% requirement. System failure, deficiency response is expected 2 hours after incident off duty hours and 30 minutes on duty hours to start an investigation. Investigation shall be continuously worked to a budgetary cost of repair. | C7- 507-521 /AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| Total loss of availability of a Low voltage electrical system for occupied spaces. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachment J02.11.03 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | One or less per month | Contractor submitted report | |||
| Partial loss of availability of a Low voltage electrical system for occupied spaces. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachment J02.11.03 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | Three or less per month | Contractor submitted report | |||
| Total loss of availability of a Low voltage electrical system for non-occupied spaces. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachment J02.11.03 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | One or less per month | Contractor submitted report | |||
| Partial loss of availability of a Low voltage electrical system for non-occupied spaces. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachment J02.11.03 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | Three or less per month | Contractor submitted report | |||
| Total loss of availability of Street/Perimeter/Parking Lot Lighting. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachment J02.11.03 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | One or less per month | Contractor submitted report | |||
| Partial loss of availability of Street/Perimeter/Parking Lot Lighting. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachment J02.11.03 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | Five or less per month | Contractor submitted report | |||
| Total loss of availability of Emergency Generation Systems (Including RUPS). Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachment J02.11.03 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | One or less per month | Contractor submitted report | |||
| Partial loss of availability of Emergency Generation Systems (Including RUPS). Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachment J02.11.03 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | One or less per month | Contractor submitted report | |||
| Traffic lights and controlers shall be maintained to a level of 100% availability.Upon investigation only contractor culpable insidents will be counted against the 100% requirement. Troubleshootingof deficiencies should be immediately performed to diagnose and cost the repair. | C7-521/AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| Emergency lights, Exit signs and Egress UPS systems shall be maintained to provide 100% up time for life safety.Upon investigation only contractor culpable insidents will be counted against the 100% requirement. Repairs for commercially available on the shelf components shall be repaired in 2 weeks. | C7- 507-521 /AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| Natural Gas Distribution System shall have 100% uptime.Upon investigation only contractor culpable insidents will be counted against the 100% requirement. If a leak or line break takes place, a repair shall be completed within 90 days (MF1005 | GAS DISTRIBUTION SYSTEM & | |||||||
| NA283 | GAS DISTRIBUTION SYSTEM) | C7-584/AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | ||
| Sanitary Sewer Distribution System shall have 100% uptime. Upon investigation only contractor culpable insidents will be counted against the 100% requirement.If a leak or line break takes place, a repair shall be completed within 90 days (MF1024 SANITARY SEWER DISTRIBUTION SYSTEM & NA284 SEWAGE DISTRIBUTION SYSTEM) | C7-578,580,581,582,583,593/AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| Water Distribution System shall have 100% uptime. Upon investigation only contractor culpable insidents will be counted against the 100% requirement.If a leak or line break takes place, a repair shall be completed within 120 days (MF1025 | WATER DISTRIBUTION SYSTEM & | |||||||
| NA281 | WATER DISTRIBUTION SYSTEM) | C7-578,586,588,589,590,592/AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | ||
| M191 Storm Lift Sation shall have 100% uptime.Upon investigation only contractor culpable insidents will be counted against the 100% requirement. If one pump is down, Pump shall be repaired or replaced withing 180 days of issuing a task order. (4320577570237 | PUMP, SUMP #1 & 4320577670084 | PUMP, SUMP #2 ) | C7-581/AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |
| M056 Sunnyvale Sewer Lift Sation Emergency Power Generator shall have 100% uptime. Upon investigation only contractor culpable incidents will be counted against the 100% requirement.Power Generator shall be repaired or replaced withing 30 days of issuing a task order. (6115572100057GENERATOR, EMER. DIESEL - 60 KW - 130 GALLONS) | C7-508/AFSS II Equipment List | Each Occurance of Work Disruption or Environmental Incident | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| Industrial Control Systems (ICS) & CPSDC network and hardware fully operational capacity 99% of the time (down time should not exceed 8 hours per month). Upon investigation only contractor culpable insidents will be counted against the requirement. | J2.06.501 FMCS Field Inventory / PWS Section 6.09.a / Attachment J2.06.703 | Each 8 hours of accumulative down-time within one month constitutes an occurrence | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| FMCS total loss of availability of Customer Alarm functionality. Upon investigation only contractor culpable incidents will be counted against this requirement. | PWS Attachment J2.06.703 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance/ CMMS Maximo Report | One or less per month | Contractor submitted report | |||
| FMCS total loss of availability of Maintenance Alarm functionality. Upon investigation only contractor culpable incidents will be counted against this requirement. | PWS Attachment J2.06.703 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance/ CMMS Maximo Report | One or less per month | Contractor submitted report | |||
| FMCS partial loss of availability of Customer Alarm functionality. Upon investigation only contractor culpable incidents will be counted against this requirement. | PWS Attachment J2.06.703 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance/ CMMS Maximo Report | One or less per month | Contractor submitted report | |||
| FMCS partial loss of availability of Maintenance Alarm functionality. Upon investigation only contractor culpable incidents will be counted against this requirement. | PWS Attachment J2.06.703 | Each occurance per month | Industrial Control Systems (ICS) report/ Government SME Surveillance/ CMMS Maximo Report | Three or less per month | Contractor submitted report | |||
| ALS3 Suppression Systems; Fully operational capacity 99% of the time (down time should not exceed 8 hours per month).Upon investigation only contractor culpable insidents will be counted against the requirement. | C7-526,527,528 / PWS Section 7.08.c | Each 8 hours of accumulative down-time within one month constitutes an occurrence | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero Contractor culpable occurances | Contractor submitted report | |||
| Total loss of Fire Alarm Systems or Gas Detection Systems. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Section 7.08.c, PWS Attachment J2.11.05 | Each occurrence per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero per month | Contractor submitted report | |||
| Partial loss of Fire Alarm Systems. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Section 7.08.c, PWS Attachment J2.11.05 | Each occurrence per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | One or less per month | Contractor submitted report | |||
| Partial loss of Gas Detection System. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Section 7.08.c, PWS Attachment J2.11.05 | Each occurrence per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | Two or less per month | Contractor submitted report | |||
| Total loss of availability for HVAC/R Critical Systems. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachments J2.11.06, J2.11.07, J2.11.08 | Each occurrence per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | Zero per month | Contractor submitted report | |||
| Partial loss of availability for HVAC/R Critical Systems. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachments J2.11.06, J2.11.07, J2.11.08 | Each occurrence per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | One or less per month | Contractor submitted report | |||
| Total loss of availability for HVAC/R Non-Critical A Systems. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachments J2.11.06, J2.11.07, J2.11.08 | Each occurrence per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | One or less per month | Contractor submitted report | |||
| Partial loss of availability for HVAC/R Non-Critical A Systems. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachments J2.11.06, J2.11.07, J2.11.08 | Each occurrence per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | Three or less per month | Contractor submitted report | |||
| Total loss of availability for HVAC/R Non-Critical B Systems. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachments J2.11.06, J2.11.07, J2.11.08 | Each occurrence per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | Two or less per month | Contractor submitted report | |||
| Partial loss of availability for HVAC/R Non-Critical B Systems. Upon investigation only contractor culpable insidents will be counted against the requirement. | PWS Attachments J2.11.06, J2.11.07, J2.11.08 | Each occurrence per month | Industrial Control Systems (ICS) report/ Government SME Surveillance | Six or less per month | Contractor submitted report | |||
| Trouble Calls (Deferred Trouble Calls are not factored into these calculations) | ||||||||
| Emergency: Failure to respond per time requirements | PWS Section 8.01.c.i | Each occurrence | CMMS report/ Government SME Surveillance | Less than 4 failures to respond on time per contract year. This metric resets every contract year. | Government CMMS Report | |||
| Emergency: Failure to complete per time requirements | PWS Section 8.01.c.i | (Monthly number of Emergency TCs completed on-time) divided by (Total Monthly number of Emergency TCs) | CMMS report/ Government SME Surveillance | Greater than 90% | Government CMMS Report | |||
| Urgent: Failure to complete per time requirements | PWS Section 8.01.c.ii | (Monthly number of Urgent TCs completed on-time) divided by (Total Monthly number of Urgent TCs) | CMMS report/ Government SME Surveillance | Greater than 85% | Government CMMS Report | |||
| Routine: Successfully completing Trouble Calls per time requirements | PWS Section 8.01.c.iii | (Monthly number of Routine TCs completed on-time) divided by (Total Monthly number of Routine TCs) | CMMS report/ Government SME Surveillance | Greater than 85% | Government CMMS Report | |||
| PM, PGM, and PT&I | ||||||||
| Unexcused Late PM’s, PGM and PT&Is | PWS Section 7.03.a.vi | (Monthly number of PMs, PGMs and PT&I tasks completed on-time) divided by (Total monthly number of scheduled tasks) per Maximo Work Group (See PWS Section 7.03.a.vi) | CMMS report / Government SME Surveillance | Greater than 85% per Maximo Work Group | Government CMMS Report | |||
| Incomplete PM/PGM/PT&I Documentation in CMMS | PWS Section 7.03.a.vi | (Monthly number of PMs, PGMs and PT&I tasks completed on-time) divided by (Total monthly number of scheduled tasks) per Maximo Work Group (See PWS Section 7.03.a.vi) | CMMS report / Government SME Surveillance | Greater than 85% per Maximo Work Group | Government CMMS Report | |||
| Indefinite Delivery, Idefinite Quantity (IDIQ) Work | ||||||||
| Timely return of IDIQ quotes per PWS | PWS Section 10.02.d.i & 10.02.d.ii | (Monthly number of on-time IDIQ quotes) divided by (Total number of Monthly IDIQ tasks issued) This calculation is based on the IDIQ Estimates Prioritization list. | CMMS Report/COR/Government SME Surveillance | Greater than 92% | Government CMMS Report | |||
| Quote not approved before work begins | PWS Section 10.02.f | (Monthly number of tasks started w/o funding approval) divided by (Monthly number of tasks issued) | CMMS Report/COR/Government SME Surveillance | Less than 2% | Government CMMS Report | |||
| Adherence to scheduled finish date IDIQ tasks. Missed scheduled finish dates that are unauthorized by the Government SME/COR. | PWS Section 10.02.b | (Monthly number of tasks completed within schedule) divided by (Monthly number of tasks scheduled to be completed) This calculation is based on the Funded IDIQ Prioritized Status List. | CMMS Report/COR/Government SME Surveillance | Greater than 92% | Government CMMS Report | |||
| Incomplete IDIQ Documentation in CMMS | PWS Section 10.02.f | (Monthly number of properly documented tasks) divided by (Total number of Monthly tasks documented) | CMMS report / Government SME Surveillance | Greater than 90% | Government CMMS Report | |||
| PVS Certification | ||||||||
| Timely scheduling of certification/recertification services | PWS Section 7.08F/11.07.C.iii | (Monthly number of on time estimates) divided by (Total number of submitted estimates) | CMMS report / Government SME Surveillance | Greater than 95% | Contractor Submitted Reports and Monthly Priority Meetings | |||
| Missing completion date of certification/recertification work or otherwise allowing pressure system certifications to expire | PWS Section 7.08F/11.07.C.iii | (Number of tasks with missed completion date based on estimated provided) divided by (Total number of completed certification tasks) | CMMS report / Government SME Surveillance | Less than 5% | Contractor Submitted Reports and Monthly Priority Meetings |
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