H_Solution Technology RTM Narrative.docx

State of Washington | RFP No. 24-DCYF-CW-081 Department of Children, Youth, and Families (DCYF) Attachment H Solution Technology-Related RTM Narrative Response Template

Attachment H:

DEPS Technology-Related Requirements Traceability Matrix (RTM) Narrative Response Template

Unless otherwise directed, DCYF requires that Vendors use the provided mandatory response templates to prepare responses included in the proposal. DCYF requires that Vendors enter responses directly into templates, and not to insert “see attached file” (or similar statements) in the templates or worksheet to reference separate documents. Proposals not using the mandatory response templates will not be reviewed. Figures and tables must be numbered and referenced in the text of the proposal by that number. DCYF requests that Vendors do not submit marketing materials, product sheets, brochures, customer testimonials, or other pre-printed materials.

Table of Contents

DEPS Technology-Related Non-Functional Requirements Approach The Vendor must provide a narrative overview of how the proposed solution will meet the DCYF Enterprise Payment Solution (DEPS) Technology-Related Non-Functional Requirements. The following questions pertaining to Technology-Related Non-Functional Requirements are a required portion of the RFP response and will be evaluated by DCYF.

Instructions: Use these response sections to provide specific details of the proposed approach to meeting the requirements in each area. Responses should, when necessary, reference requirements using the appropriate RFP Requirement Numbers from Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM).

Responses in this section must be highly focused on DEPS-specific requirements and not simply provide generic or marketing descriptions of solution capabilities. DCYF also expects the Vendor to propose its approach for meeting the Non-Functional Requirements included in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM).

Usability Approach Instructions: The Vendor must describe its approach to addressing the Usability Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM). The response to this question is limited to a maximum of three (3) pages.

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Audit and Compliance Approach Instructions: The Vendor must describe its approach to addressing the Audit and Compliance Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM). The response to this question is limited to a maximum of three (3) pages.

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Performance and Availability Approach Instructions: The Vendor must describe its approach to addressing the Performance and Availability Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM). The response to this question is limited to a maximum of three (3) pages.

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Interface List Approach Instructions: The Vendor must describe its approach to addressing the Interface List Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM). The response to this question is limited to a maximum of three (3) pages.

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Cloud and Remote Hosting Approach Instructions: The Vendor must describe its approach to addressing the Cloud and Remote Hosting Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM). The response to this question is limited to a maximum of three (3) pages.

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Interoperability Approach Instructions: The Vendor must describe its approach to addressing the Interoperability Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM). The response to this question is limited to a maximum of three (3) pages.

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Scalability and Extensibility Approach Instructions: The Vendor must describe its approach to addressing the Scalability and Extensibility Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM). The response to this question is limited to a maximum of three (3) pages.

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Security and Access Controls Approach Instructions: The Vendor must describe its approach to addressing the Security and Access Controls Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM). The response to this question is limited to a maximum of three (3) pages.

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Business Continuity and Disaster Recovery Approach Instructions: The Vendor must describe its approach to addressing the Business Continuity and Disaster Recovery Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM), including the below areas. The response to this question is limited to a maximum of three (3) pages.

BCM Program Management Previous Experience with Events and Disruptions Risk Assessment and Business Impact Analysis Risk Response Review and Exercise Recovery Playbooks

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Solution Services Platform Approach Instructions: The Vendor must describe its approach to addressing the Solution Services Platform Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM), including the below areas. The response to this question is limited to a maximum of three (3) pages.

Identity and Access Management Integration Development Management Security Storage Network Service Levels and Service Level Agreements (SLAs) Support and Communications

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System Management and Monitoring Approach Instructions: The Vendor must describe its approach to addressing the System Management and Monitoring Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM), including the below areas. The response to this question is limited to a maximum of three (3) pages.

System Administration System Management Performance Monitoring

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Technology Mandates and Preferences Approach Instructions: The Vendor must describe its approach to addressing the Technology Mandates and Preferences Non-Functional Requirements as listed in Attachment G: Solution Technology-Related Requirements Traceability Matrix (RTM), including the below area. The response to this question is limited to a maximum of three (3) pages.

Solution Architecture Guidance

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DEPS Technology-Related Non-Functional Requirements Approach Assumptions Instructions: The Vendor must document the assumptions related to this Response Template in Table 1. Add rows as necessary. Do not change any of the completed cells.

Solution Technology-Related Non-Functional Requirements Assumptions

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