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This performance work statement outlines maintenance and sustainment service requirements for an integrated security system. The contractor shall provide maintenance response and repair for critical, major, and minor issues within time thresholds ranging from one hour to sixty hours depending on the priority level and type of failure. Depot-level maintenance shall also be provided, including repair or replacement of equipment through original equipment manufacturers and managing the list of replacement part vendors. The related solicitation seeks proposals for the Force Protection Site Security System Solutions contract to provide the services defined in the performance work statement for the Air Force Materiel Command Lifecycle Management Center located at Hanscom Air Force Base.

FPS4 PWS change page

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Thresholds (Table 1) below and shall restore the system to operations within the Maintenance Repair Thresholds (Table 2) identified below.

TABLE 1. Maintenance Response Time Thresholds*

Failure PL1 PL2 PL3 PL4

Catastrophic Failure (CF) 1 hr. 1 hr. 1 hr. 12 hrs.

Major Malfunction (MF) 1 hr. 1 hr. 12 hrs. 24 hrs.

Partial Failure (PF) 24 hrs. 24 hrs. 24 hrs. 24 hrs.

The contractor shall restore the system/equipment to operational status within repair times identified below. The repair time threshold (Table 2) shall be calculated from the time of the initial telephonic contract with the Government in response to a Government call for assistance.

TABLE 2. Maintenance Repair Time Thresholds*

PL1 PL2 PL3 PL4

Catastrophic Failure (CF) 24 hrs. 24 hrs. 24 hrs. 60 hrs.

Major Malfunction (MF) 24 hrs. 24 hrs. 24 hrs. 48 hrs.

Partial Failure (PF) 48 hrs. to Operation

Status

48 hrs. to Operation

Status

48 hrs. to Operation

Status

48 hrs. to Operation

Status

*Not all PLs may be applicable to this effort. Contractor shall be responsible for meeting response and repair times for PLs applicable to the IDS supported.

3.2.4 Depot Level – The contractor shall manage Depot Level ICS/CLS repair activity and equipment and systems, integrated GFE and contractor provided infrastructure. Depot shall furnish all required serviced labor tools, material and equipment necessary to manage and provide Depot Level ICS/CLS for all contractor furnished and installed level maintenance which shall consist of the activities described below:

a. The contractor shall return failed investment items (e.g. equipment, LRUs, and system replaceable units (SRU)) to the OEM or the Government organic depot for repair or replacement as appropriate.

b. The contractor shall maintain a list of OEM vendors to supply replacement parts and equipment.

ATTACHMENT 7 PERFORMANCE WORK STATEMENT (PWS)
TABLE OF CONTENTS
1.0 INTRODUCTION
2.0 PURPOSE
3.0 CONTRACTOR PERFORMANCE REQUIREMENTS
3.2 Sustainment Services Performance Levels
3.3 Contractor Manpower Reporting:
3.4 Applicable Documents
3.4.1 Government Specifications and Security Documents
3.4.2 Other Government Documents
AF LIFE CYCLE MANAGEMENT CENTER (AFLCMC), HANSCOM AFB
3.4.3 Commercial Standards and Specifications
AIR FORCE
4.0 ACRONYMS

File details come from the government source that posted it. Updated .