EB Historical Data.pdf

This is a historical data report prepared in support of the State of Nebraska Department of Health and Human Services' Medicaid Enrollment Broker RFP 125920 O3. The document provides performance metrics and operational data for enrollment broker services delivered during the 2025 calendar year, covering call center operations, enrollment activity, open enrollment processing, and mailed materials distribution. A mandatory solicitation conference is scheduled for September 22, 2026, at 2:00 PM Central Time via Cisco Webex, with written questions due by September 16, 2026, and proposals due September 30, 2026, at 2:00 PM Central Time. The initial contract term commences October 1, 2027, for five years with one optional three-year renewal period available upon mutual agreement. Intent to Award is scheduled for October 20, 2026, with contract finalization occurring between November 4-12, 2026, and official award on November 13, 2026.

The historical data reveals that approximately 21,691 pieces of mailed materials were returned during 2025, representing a 2.38% return rate across all twelve months, with November experiencing the highest volume of returned mail at 6,820 pieces. The data includes metrics across four operational categories—call center operations, enrollment activity, open enrollment activity, and mailed materials—presented in slide format covering thirteen distinct presentations. This baseline performance information establishes operational benchmarks for the successor contractor and demonstrates the scale and scope of services required under the Medicaid Enrollment Broker contract. Scoring will be based on Corporate Overview (25 points), Technical Response (55 points), Cost (20 points using comparative formula), and optional Vendor Demonstrations (20 points), with a possible maximum of 120 points. A $500,000 performance bond is required, and all bidders must be registered with the Nebraska Secretary of State and submit proposals electronically via ShareFile.