Addendum Six SOE.pdf

This Addendum Six is a revised schedule of events document issued by the State of Nebraska Department of Health and Human Services for Solicitation Number 125920 O3, the Nebraska Medicaid Enrollment Broker service contract. The solicitation seeks a qualified vendor to provide comprehensive enrollment broker services for Nebraska's Medicaid Managed Care Program, serving eligible elderly and disabled individuals, low-income pregnant women, children, CHIP participants, and home and community-based services waiver recipients. Electronic proposals are due September 30, 2026, at 2:00 PM Central Time via ShareFile submission, with a mandatory solicitation conference scheduled for September 22, 2026. The revised schedule indicates that conformance review will occur from October 6-29, 2026, evaluation will take place October 30 through November 13, 2026, vendor demonstrations are scheduled as needed, and the Intent to Award will be posted November 13, 2026. Contract finalization is targeted for November 4-12, 2026, with contract award on November 13, 2026, and contract commencement on October 1, 2027. The initial contract term is five years with an option to renew for one additional three-year period upon mutual agreement.

The vendor must deliver choice counseling, member enrollment processing, managed care organization auto-assignment and disenrollment, provider directory maintenance, call center operations, member and provider education, data reporting, and program integrity functions while maintaining 99% web portal uptime (24/7 except approved maintenance), achieving call center speed-to-answer not exceeding 30 seconds and hold time not exceeding 2 minutes, and processing provider file and enrollment database updates by 7:00 AM CST the next business day. A $500,000 performance bond is required, and proposals are evaluated on a 120-point scale comprising Corporate Overview (25 points), Technical Response (55 points), Cost (20 points), and optional Vendor Demonstrations (20 points). All bidders must be registered with the Nebraska Secretary of State and submit electronically via the provided ShareFile link and Webex meeting platform.