Addendum Two Schedule of Events.docx

This is Addendum Two to the Solicitation Schedule of Events for RFP 125920 O3, issued by the State of Nebraska Department of Health and Human Services, soliciting proposals for a Nebraska Medicaid Enrollment Broker service contract. The solicitation was released on September 3, 2026, with written questions due by September 16, 2026. A mandatory solicitation conference is scheduled for September 22, 2026, at 2:00 PM Central Time via Cisco Webex. Electronic proposal submissions are due September 30, 2026, at 2:00 PM Central Time through ShareFile, with the state reserving the right to make no exceptions for technology issues. Following submission, the state will conduct a conformance review by October 6, 2026, followed by an evaluation period from October 6-16, 2026, with potential vendor demonstrations to be scheduled. The state intends to post its Intent to Award on October 20, 2026, followed by a contract finalization period from November 4-12, 2026, with final contract award on November 13, 2026. The contract commences October 1, 2027, for an initial term of five years with an option to renew for one additional three-year period.

The enrollment broker services encompass choice counseling, member enrollment processing, managed care organization auto-assignment and disenrollment, provider directory maintenance, 24/7 call center operations, member and provider education, data reporting, and program integrity functions for eligible elderly and disabled individuals, low-income pregnant women, children, CHIP participants, and home and community-based services waiver recipients. The vendor must maintain 99% web portal uptime and achieve call center speed-to-answer not exceeding 30 seconds with hold times not exceeding 2 minutes. Proposals will be scored on Corporate Overview (25 points), Technical Response (55 points), Cost (20 points), and optional Vendor Demonstrations (20 points), with pricing structured as per-member-per-month fees across five-year base and optional renewal years segmented by member volume tiers. A $500,000 performance bond is required, and all bidders must be registered with the Nebraska Secretary of State. The contract is subject to funding availability and incorporates HIPAA Business Associate requirements and compliance with federal executive orders 14151 and 14173.