UPS Section-M ATT M.2 Log-Train.doc

SECTION-M, ATTACHMENT M.2 - UPS LOGISTICS AND TRAINING VERIFICATION

UPS Logistics and Training Verification shall be conducted as outlined herein. Reference Section M, M.5, Equipment, Logistics, and Training Verification (At Government’s Option).

UPS LOGISTICS REQUIREMENTS

Contractor Logistics Support (CLS) Manager

YES _____

NO ______

CLS Support Staff

1. In-plant non-emergency assistance 1-800 “help line”

Available Monday through Friday working hours.

YES ______

2. In-plant emergency assistance (equipment restoration).

Telephone assistance response within 2-hours of emergency assistance request. Available twenty-four

(24) hours seven (7) days a week.

3. On-site non-emergency technical assistance. Technical

Support provided at the site, within five (5) working days of authorization by the Government.

4. On-site emergency restoration. Provided at the

Government’s facility within twenty-for (24) hours of

Receiving authorization from the Government.

CLS Spare Parts Support. Provide twenty-four (24) hour priority UPS Lowest Replacement Unit (LRU) spare parts support to government facilities. Spare parts delivery priorities, as determined by the Government for each request, are:

Priority 1: Extreme emergency, shipment to designated facility is made within twenty-four (24) hours after notification from the Government.

Priority 2: Emergency, shipment to designated facility is made within forty-eight (48) hours after notification from the Government.

Priority 5: Routine, shipment to designated facility is made within eight (8) days after notification from the

Government.

Packaging, Shipping, & Handling Procedures

Commercial Support Documentation. The Offeror must provide the following commercial and technical documentation; and have an established system to disseminate any changes to these documents. The documents listed below can be combined in the same volume.

1. Operator Manual

2. Special support equipment documentation

3. Maintenance Manual

4. Technical instruction books

5. Illustrated parts Breakdown manual

6. Support equipment Candidate List

7. Repair parts supply documentation

8. Field service bulletins indicating component

Modifications, defects; or changes in firmware

Or changes in software.

Configuration Management/Quality Assurance Plan. The Offeror must provide the following for review.

1.

Quality Assurance Plan

2. Configuration Management Plan

UPS TRAINING REQUIREMENTS

Training. Offeror must provide a factory training facility with ability to train on all UPS models purchased under the contract, which supports the following FAA maintenance concept. Maintenance Concept. FAA technicians will perform all of the tasks that the Offeror’s Customer service Engineer or Field Service Engineer perform during an assistance visit to a customer site(s). Tasks shall include, but are not limited to, inspection of equipment, troubleshoot/diagnosis to fault, removal of failed parts/LRU(s), replacement of failed parts/LRU(s) and validation and certification (if applicable) that the system is operational and available for operation.

1. Training facility/classrooms

2. Designated Instructors.

3. Course on Offeror customer service repair representative. In-depth training course.

4. Course on equipment operation and trouble-shooting.

01/19/17