UPS SEC-L ATT L.1 Expereince.docx

DTFACC-17-R-00013

SECTION L ATTACHMENT L.1 OFFEROR’s RELEVANT PAST EXPERIENCE HISTORY The Offeror is to provide the information requested in this form for a past or present contract relevant to the requirements set forth in Section-C, Statement of Work (SOW) of the SIR. The SOW defines the requirements for project management, configuration management, quality control, logistics support, Contractor Depot Level Support, technical services, and training for the UPSs and associated equipment being acquired. Select a relevant multi-year contract that best represents your company’s Program Management, logistics, and training experience, and then describe the work effort. Also, complete one Section-L Attachment L.2 Past Performance Questionnaire for this same Contract.

1. Contracting Agency or Customer:

2. Customer point(s) of contact:

a. Program Manager:

Name:

b. Contracting Officer:

Name:

The responses are limited to the defined space below each category of work. Documents requested to support the Offeror’s narrative are inserted in a separate folder and marked as to which contract it applies.

I. Program Management - Section-C Statement of Work (SOW) Reference: Paragraph 3.1, 3.1.1, and 3.1.2. Evaluation Factor Reference, Section-M, Paragraph M.3: Factor 1, Subfactor 1.1 and 1.2.

Provide a description of your Program Management effort on this contract. Program Management consists of being the single point-of-contact with Government program office and Government personnel at delivery sites. Discuss qualifications of the Program Manager (PM) and Alternate Program Manager (APM) as it relates to this contract. The Contractor must describe its process used to track equipment obsolescence and how notification of such obsolescence is provided to customers. Provide Government program office with monthly cost report. In brief, identify how your company provides turnkey in-house program management services to successfully coordinate all elements of the SOW with minimal intervention by, or concern to, the FAA Program Office. Confine description of your Program Management experience to this box.

Demonstrate your experience through a narrative and provide a copy of your companies Program Plan as it relates to this contract, reference SOW 3.1.1.

Program Management Narrative, continues

Demonstrate your experience through a narrative and provide an example of the following Paragraphs 1 through 4 :

1. Program Management Reporting. Do you provide your customers with a Program Management report? YES , NO If yes proceed to the narrative and example.

Reference SOW Paragraph C.3.1.2. Evaluation Factor Reference, Section-M, Paragraph M.3: Factor 1, Subfactor 1.1 and 1.2.

Narrative: Demonstrate your experience providing customers with periodic Program Management reports that provide project tracking by delivery orders, completion and cost data on equipment and services. Confine Report description to this box.

Program Management Report Document: Provide a copy of a typical Program management report completed by your company for your customers.

2. Asset Tracking. Do you provide Bar Code Asset Tracking for UPSs and Associated equipment? YES , NO If yes proceed to the narrative and example.

Reference Statement of Work Paragraph C.3.1.3.1.

Evaluation Factor Reference, Section-M, Paragraph M.3: Factor 1, Subfactor 1.1 and 1.2.

Narrative: Explain how the Bar Code asset Tracking is used for each UPS delivered. Confine Asset Tracking description to this box.

Document: Provide a copy of a Bar Code Asset Identification Report.

3. Quality Control Program. Do you have a Quality Assurance Plan? YES , NO If yes proceed to the narrative and example. Reference Statement of Work Paragraph C.3.1.7.1.

Evaluation Factor Reference, Section-M, Paragraph M.3: Factor 1, Subfactor 1.1 and 1.2 Narrative: Explain how your Quality Control Program will meet the FAA’s quality control requirements. Confine quality control narrative to this box.

Document: Provide a copy of your Quality Assurance Plan.

4. Configuration Management. Do you have a UPS hardware, software and firmware configuration management program and reporting system? YES , NO If yes proceed to the narrative and example.

Reference Statement of Work paragraph C.3.1.7.2. Evaluation Factor Reference, Section-M, Paragraph M.3: Factor 1, Subfactor 1.1 and 1.2.

Narrative: Explain your configuration management process. Confine narrative to this box.

Document: Provide a copy of your configuration management plan.

J. Logistics - Section-C Statement of Work (SOW) Reference: Paragraph 3.4. Evaluation Factor Reference, Section-M, Paragraph M.3: Factor 1, Subfactor 1.1 and 1.2.

Provide information that demonstrates a fully integrated organizational approach with clear lines of authority. Describe your approach to efficiently and effectively interface and communicate with the Government. Demonstrate ability to provide an integrated logistics system as specified in the SOW Section 3.4. In the narrative address the ability to provide spare parts, documentation, 24/7 phone technical support, and on-site technical services. Address maintainability and ease of maintenance that is inherent in proposed equipment and system design such as accessibility of most frequently replaced parts. Confine narrative to this box.

Demonstrate your experience through a narrative and provide a copy of your companies Integrated Logistics Support Plan as it relates to this contract, reference SOW C.3.4.1.

Logistics narrative, continues

Demonstrate your experience through a narrative of the following Paragraphs 1 through 2:

1. Demonstrate capability and ability to support in-plant and on-site preventive and emergency maintenance in support of warranty and out of warranty UPS equipment within the contiguous United States, Alaska, Hawaii, Guam, and Puerto Rico. Demonstrate ability to support sites within the time constraints specified in the SOW Paragraphs C.3.4.3.6 and C.3.5.7. Demonstrate ability to support with fully trained and experienced personnel. Show ability to provide secured warehouse space for exclusive use by the FAA.

Reference Statement of Work Paragraph C.3.4.3.6 and C3.5.7. Evaluation Factor Reference, Section-M, Paragraph M.3: Factor 1, Subfactor 1.1 and 1.2.

Narrative: Describe current commercial maintenance and technical support service procedures to service UPSs at customer sites. Confine narrative to this box.

2. Demonstrate capability and ability to provide recommended site and depot spare parts list for all UPS units and associated equipment ordered under this contract. When ordered, by the Government, the approved spares must be packaged separately and shipped as ordered to the order destination within the contiguous United States, Alaska, Hawaii, Guam, and Puerto Rico.

Demonstrate ability to provide UPS spare parts within the time constraints specified in the SOW Section C.3.5.6.

Reference Statement of Work Paragraph C.3.4.2 and C3.5.6. Evaluation Factor Reference, Section-M, Paragraph M.3: Factor 1, Subfactor 1.1 and 1.2.

Narrative: Describe ability to provide UPS spare parts, to FAA sites with the prescribed time constraints. Confine narrative to this box.

K. Contractor Depot Logistics Support (CDLS) - Section-C Statement of Work (SOW) Reference: Paragraph C3.5. Evaluation Factor Reference, Section-M, Paragraph M.3: Factor 1, Subfactor 1.1 and 1.2.

Demonstrate ability to provide CDLS program management, development and delivery of documentation and planning efforts for the CDLS service to support the FAA UPS and associated equipment ordered under this contract, for the period of this contract. The Contractor furnishes all required labor, facilities, materials and equipment (except GFE) required to provide depot level repair and supply support.

In addition, demonstrate ability to provide the following CDLS services:

· Spare Parts Storage warehouse

· Ability to use FAA’s web-based requisition interface procedures.

· CDLS delivery services.

· CDLS technical and administrative supply support assistance.

Confine narrative to this box.

CDLS Narrative, continues

L. Training and Training Support - Section-C Statement of Work (SOW) Reference: Paragraph C3.6. Evaluation Factor Reference, Section-M, Paragraph M.3: Factor 1, Subfactor 1.1 and 1.2.

Provide information UPS and associated equipment training is accomplished in-house. Demonstrate how the Offeror’s current factory training program is developed, managed, and implemented into an effective training program. The narrative should include a description of the Offeror’s approach to the training required for technical personnel in supporting fielded UPSs. The narrative shall also describe the Offeror’s factory training facilities, and instructors qualifications. This training shall include formal classroom activities as well as technical documentation for use by the Government for incorporation into existing Government training programs. This training documentation shall include in-depth theory of operation, troubleshooting and adjustment of all subsystems of the items listed in Section B CLINs 0001, 0002, 0003, 0007, and 0009.

(Note: The factory training facility and course content must provide training that supports the FAA maintenance concept). The FAA maintenance concept is as follows:

FAA Maintenance Concept. FAA technicians will perform all of the tasks that the Contractor’s Customer Service Engineer or Field Service Representative performs during an assistance visit to a customer’s site. Tasks must include, but are not limited to, inspection of equipment, troubleshoot/diagnosis, removal of failed parts/LRU(s), replacement of failed parts/LRU(s) and validation and certification (if applicable) that the system is operational and available for operation.

Training courses required under this contract that must support the FAA’s maintenance concept are:

· Factory Training on UPS Units, Battery Monitor, and Load Bank.

FAA technicians will perform all of the tasks that the equipment Contractor’s Customer Service Engineer or Field Service Representative performs during an assistance visit to a customer site(s).

The UPS training tasks must include, but are not limited to: procedures and schedules for programming, setting of relay, startup, shutdown, troubleshooting, servicing and preventive maintenance of equipment, inspection of equipment, troubleshoot/diagnosis to fault, removal of failed parts/LRU(s), replacement of failed parts/LRU(s), validation and certification (if applicable) that the system is operational and available for operation, and operation and maintenance.

The battery monitor training tasks must include: procedures for programming, startup, troubleshooting, servicing and preventive maintenance of equipment, that the battery monitor is available for operation, and operation and maintenance.

The load bank training tasks must include: procedures for startup, troubleshooting, servicing and preventive maintenance of equipment, validation that the load bank is available for operation, and operation and maintenance.

· Factory Training on SCADA Software and Hardware.

FAA technicians will perform the tasks the Contractor’s Customer Service Engineer or Field Service Representative performs when configuring the SCADA software and hardware.

· On-Site Training on Operational UPS Units This training is conducted at the FAA’s facility using the FAA’s power system equipment. Training must include operator training for the UPS with limited LRU replacement instruction. This training course is an abbreviated version of the factory-training course.

· Video Training on UPS Units, Battery Monitor, and Load Bank

This training format will be viewed is for conducted at the FAA’s facility using the FAA’s power system equipment. Training must include operator training for the UPS with limited LRU replacement instruction. This training course is an abbreviated version of the factory-training course. Provide narrative of your ability to provide training meeting the requirements of SOW C.3.6. Confine narrative to this box.

Training Narrative, continues.

Provide copies of your commercial training material, covering each UPS configuration.

05/24/17