BPM005633 CyraCom Exception Determination Letter 11.30.23.docx

This Exception Determination Letter is from the Arizona Department of Administration, State Procurement Office, addressed to CyraCom International, Inc. regarding Solicitation #BPM005633 for Foreign Language Interpretation and Translation Services. The letter, dated November 30, 2023, and sent to Best Ihegborow, SVP Contact Center Operations at CyraCom's Tucson, Arizona location, acknowledges CyraCom's request for exemptions to the Scope of Work and Contract Terms and Conditions. The State Procurement Office provided a detailed point-by-point summary of each exception request and corresponding state response in an attached determination document. CyraCom was required to review the "State Comments" column for each item and submit any written responses by 3:00 p.m. Arizona Time on Wednesday, December 6, 2023.

The letter, issued by Stephanie Stevens, Statewide Procurement Manager, includes a cautionary notice that taking exceptions to the solicitation requirements may result in rejection or downgrading of CyraCom's offer during evaluation. The determination was made available through an attachment titled "BPM005633 CyraCom Exceptions Determination 11.30.23," which contained the detailed analysis of each exception request and the State's position on those requests. No specific pricing, quantities, contract term, or other substantive contract details are provided in this correspondence, as it serves solely as notification of the exception determination process and the deadline for CyraCom's response.