Attachment_06_Key_Personnel_ALTS.pdf

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Attached to
Foreign Language Interpretation and Translation Services
Solicitation number
BPM005633
Issued by
Arizona

About this file

This is a Key Personnel attachment form for Request for Proposal Solicitation No. BPM005633 issued by the Arizona Department of Administration State Procurement Office for Foreign Language Interpretation and Translation Services. The document provides detailed information on three key personnel proposed to perform the services: Kassim Mohamed (President, 50% time dedication), Sahra Hirsi (Director, 70% time dedication), and Khadra Dualeh (Operations Manager, 100% time dedication). Each personnel submission includes job title, length of employment, experience with government agencies, proposed position and responsibilities, certifications, training, education, and comprehensive resume information. The key personnel demonstrate extensive experience in organizational leadership, policy development, translation and interpretation services, international affairs, and program management, with educational credentials including Master's degrees and specialized certifications relevant to the solicitation requirements.

The three proposed key personnel collectively bring over 60 years of combined experience in government relations and service delivery. Sahra Hirsi founded Arizona Language and Transportation Services (ALTS) and provides interpretation and translation services in Somali, Somali (Maay-Maay), and Swahili, holding an MBA from the University of Arizona. Kassim Mohamed possesses a Master of Public Affairs, Certificate of Program Evaluation, and Master of Education, with 30 years of related government agency experience and expertise in policy and procedures. Khadra Dualeh holds a Master of Arts in International Education and Bachelor of Science in Business Studies and Administration, with 30 years of related government agency experience and extensive background in translation, interpretation, and work with high-profile organizations. The personnel structure establishes clear operational hierarchy with Hirsi overseeing overall operations and quality control, Mohamed managing procedural processes and policy, and Dualeh handling day-to-day operational management.

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Request for Proposal

Solicitation No. BPM005633

Foreign Language Interpretation and Translation

Arizona Department of Administration State Procurement Office 100 North 15th Avenue

Phoenix, AZ 85007

Solicitation Attachment – Key Personnel | Revision No. 1 | Revised 11-22

Attachment 06 – Key Personnel

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel by making copies of this page as needed.

1 Name: Kassim Mohamed Job title: President

Length of employment with the company: 12 years Length of time in current role: 10 years

Proposed percentage of overall time to be dedicated to the Services: 50% If applicable, length of time in related experience with large local, state or federal government agencies: 30 years

Proposed position with regard to the Services: Procedural Process

Proposed primary responsibilities with regard to the Services: Policy and Procedures

Describe experience in performing Services similar to those that are to be assigned:

List job-related certifications, training, and education:

Resume: Kassim’s Resume

Kassim has extensive experience in organizational leadership, strategic planning, and management. He has skills and academic background to analyze the current trend, foresee, the outcome, and plan accordingly to achieve to the intended goals and beyond. Kassim is hard working and has exceptional work endurance where his management style can move have the entirety of the organization through the mission without delay. He is a compassionate leader who communicates with clarity, builds relationships with and among departments and helps every sector to achieve the potential to realize the shared vision.

Academically, Kassim completed his Masters of Public Affairs (MPA) in public policy and leadership and before that he also acquired the Certificate of Program Evaluation (CPE). He also possesses a Master of Education (M. Ed) from the University of Minnesota in 20004.

State Procurement Office

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 2 Name: Sahra Hirsi Job title: Director company: 14 years Length of time in current role: 14 years

Proposed percentage of overall time to be dedicated to the Services: 70% If applicable, length of time in related experience with large local, state or federal government agencies: 22 years

Proposed position with regard to the Services: Overall Operations

Proposed primary responsibilities with regard to the Services: Production Department Head, review assignment, quality of work and approve

Describe experience in performing Services similar to those that are to be assigned:

Sahra founded ALTS, is a former refugee, and provides interpretation and translation in Somali, Somali (Maay-Maay), and Swahili. She has an MBA from the University of Arizona.

List job-related certifications, training, and education: MBA

Resume: Sahra’s Resume

State Procurement Office

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, 3 Name: Khadra Dualeh Job title: Operations Manager company: 5 years Length of time in current role: years

Proposed percentage of overall time to be dedicated to the Services: 100% If applicable, length of time in related experience with large local, state or federal government agencies: 30 years

Proposed position with regard to the Services: Daily Operations

Proposed primary responsibilities with regard to the Services: Day to Day Operations

Describe experience in performing Services similar to those that are to be assigned:

Extensive experience with translation, interpretation, and working with high profile organizations, with more than 25 years of experience in diverse settings.

List job-related certifications, training, and education:

Master of Arts in International Education, BS in Business Studies and Administration

Resume: Khadra’s Resume

Kassim S. Mohamed

2350 E WATER ST, TUCSON, AZ 85719 (952) 737-2945 • kassimm7@gmail.com

POLICY RESEARCH AND EVALUATION CONSULTANT

Leadership | Communication | Policy Development & Analysis | Education | Program Management

Highly competent, educated professional offering 20+ years of successful experience providing leadership in communications, public policy, policy analysis, education, program development, evaluation, research, public health, and strategic planning/management. Demonstrated ability to provide leadership across multiple groups, at all levels.

Bilingual educator with multi-cultural expertise. Masters of Public Affairs.

QUALIFICATIONS SUMMARY

∙ Proven ability to research, analyze data, organizational policies/procedures and develop recommendations.

∙ Communicates with all levels of the organization including senior level leaders, business partners, community leaders, and the general public; demonstrated understanding of group processes and team leadership.

∙ Adept in identifying strategies, methods, tools, and measuring outcomes for effective organizational change.

∙ Technical skills include Word, Excel, Access and statistical analysis, using Excel, Access, and SPSS.

PROFESSIONAL EXPERIENCE

President: AMANI COMMUNITY SERVCE INC. Nov. 2018 -Present Amani Community Center, Inc. Tucson Arizona ∙ Develop and lead the implementation of Amani business strategies to achieve the target goals ∙ Perform and track Amani Key Performance Indicators (KPIs) for departments objectively ∙ Supervise and execute comprehensive and cost-effective business plans to facilitate success vision ∙ Built relationship with stakehoders, provided guidance, and resolved challenges

CONSULTANT: POLICY ANALYSIS and PROGRAM EVALUATION Nov. 2014 -Oct. 2018 Hirsi Enterprises, Tucson, Arizona ∙ Conducted policy evaluation and explored effectiveness, acceptability for planing and management, tailoring mission and vission, improve leadership communication and decision making ∙ Researched and analyzed information on service gaps, of programs, measured existing and the new resources to excel the business reputation, the outcome, and the impact as well ∙ Stakeholder analysis and assessing internal and external business opportunities and weeknesses to harness the pepformance results and creating new internal and external strength and opportunities

Arizona Language and Transportation Services Inc July 08 – Current Communications Department, St. Paul Public Schools, St. Paul, Minnesota ∙ Translate and interpret a variety of district documents from English to Somali (document form, automated connectEd message form, video voice recording.)

∙ Evaluate Somali language; oral and written assessments for Human Resources to determine fluency.

∙ Serve as technical consultant relating to cultural questions for the school district’s administrative staff and other employees; bridge communication and promote cultural understanding.

∙ Work collaboratively with other district staff to determine curriculum for diversity training classes with the result of enhancing communication with internal / external partners; drives the quality of the product, and supports the success of the schools, students and their families, as well as achieving target goals for the city and the state of MN.

∙ Provide consultancy opportunity in diversity and community development for a broad audience, including District wide parent conferences, school board members, administrators, teachers, and staff.

∙ Greatly contributed to improving the graduation rate of parents in St. Paul enrolled in the Parent Academy (over 150 Somali graduates) with a steady increase in the overall graduation rate throughout the entire Somali community.

INTERN: PROGRAM EVALUATOR, DR. MICHELE NESS, PHD Jan. 2010 – May 2010 Neighborhood House, St. Paul, Minnesota ∙ Evaluated ELL evening program; developed evaluation proposal, negotiated with stakeholders, bridged the gap between the teaching style and learning style of the students; improved the situation by adding bilingual staff and helping teachers overcome the language and cultural barriers.

∙ Performed quantitative and qualitative data analysis.

∙ Measured the impact of programs to the recipients through mixed methods with interviews, class observation, and ultimately resolved the problem.

TEACHER, MN INTERNSHIP CENTER-HIGH SCHOOL Sept. 2006 – July 2008 Minnesota Internship Center Charter School, Minneapolis, Minnesota ∙ Taught agricultural classes, biology, and mathematics.

∙ Collaboratively worked with teachers and Board of Directors to create new strategies for improvement of student achievement.

∙ Chaired parent partnership and community outreach committee and counseled senior students about the opportunities and challenges of higher education.

BILINGUAL PARAPROFESSIONAL

St. Paul Public Schools, St. Paul, MN 2000 – 2005 ∙ Led the entire districts Somali Translation and Interpretation Program.

∙ Served as district liaison for Somali community to address needs in the school district.

∙ Organized and coordinated after-school learning for ELL students and provided a leadership role in academic performance of non-English speaking students.

∙ Provided counseling and encouragement to students and families, providing them with college and higher education information.

EARLY CAREER EXPERIENCE

CULTURAL CONSULTANT

International Translation Bureau, Minneapolis, MN ∙ Empowered the organizational strength and understanding about the African, Islamic, and Somali culture.

∙ Worked closely with the Operations Manager to ensure continuous quality improvement of business processes.

∙ Developed and presented cultural diversity programs to organizations and the schools.

∙ Influenced the culture of corporations by raising awareness of the increasing demographic changes in

Minnesota.

SELF-EMPLOYMENT – KENYA 1993 - 1996

Owned and Managed Small Bread Processing Bakery, Nairobi, Kenya ∙ Operated and Managed bakery with the capacity of 300 toasts perday ∙ Marketed and distributed the bread product to the retaillers ∙ Increased the profatablity and maintained high quality product

PROGRAM MANAGER, RURAL DEVELOPMENT PROJECT- SOMALIA 1985-1989

Central Rangeland Development Project, Somalia ∙ Managed soil and water conservation District project.

∙ Coordinated the implementation of Agro-pastoral programs; introduced and developed dry-land farming.

∙ Increased water resources, sustainable crop production, livestock production, while food imports decreased.

∙ Developed a level of awareness to the local community to rely on their own strength and improved the overall quality of life in the rural communities of Hobyo and Harardhere Districts.

EDUCATION

Master’s of Public Affairs (MPA) Humphrey School of Public Affairs, UMN, Minneapolis, 2013 Certificate in Evaluation Program (CEP), College of Education and Human Development UMN, Minneapolis, 2011 Masters of Education (M. Ed), UMN, Minneapolis, Minnesota Bachelor of Science (BS) in Agriculture and Biology, Somali National University, Mogadishu, Somalia

AWARDS RECEIVED

∙ Received Distinguished ELL Service Award, Saint Paul Public Schools, Minnesota, USA 2004

∙ Received Certificate of Special Recognition for my out standing contribution of school district in 2004 ∙ Nominated Bilingual Education Praprofessional of the Year in 2002, 2003, 2004

COMMUNITY SERVICE & LEADERSHIP

∙ Board Member / Vice Chairman / Secretary/ President—Serving Cedar Riverside Neighborhood

Revitalization Program, CRNRP, 2009-2016 ∙ Board Member/Secretary – Minnesota Internship Center (K6 – 12 Charter School) 2006-2008

∙ Board Member / Vice Chairman —Riverside Plaza Tenant Association, RPTA, 2010 – 2014

∙ Board Member / Treasurer—Serving Horn of Africa Communicty Development, 2012-Present

Sahra Hirsi 2014 E. Grant Rd Tucson, AZ 85719

(520) 891-2611- sahra.hirsi@gmail.com

EDUCATION

University of Arizona Tucson, AZ Eller Executive MBA 2021

EXPERIENCE

CEO, Amani International Academy - 2011- 2018- Tucson, AZ

• Carried out an initial needs assessment, created a business plan, registered the company, developed company policies and procedures.

• Developed curriculum and activities for infants through school age; develop language development curriculum in 4 languages:

Arabic, Swahili, Somali, Nepali

• Currently oversee the day-to-day operations: budget, bi-weekly payroll, taxes, invoices, schedules, contracting, outreach, etc.

• Responsible for compliance with state and local licensing regulations.

• Create menus, lesson plans, ongoing staff professional development

• Pre-employment assessment and hiring.

• Act as a Resource Center for refugees and low-income families.

• Cooperate with outside agencies to get help for our families in need: Behavioral Health, medical follow-ups, immunizations, child development evaluations, critical needs such as diapers, food, clothing, school supplies, etc.

• Refugee family liaison, help families with school admission, school communications, and after-school care.

• Facilitate parenting, ESL, and citizenship classes for the parents.

Director, Arizona Language & Transportation Services Inc (ALTS) - 2008 – Present – Tucson, AZ

• Created a business plan, registered the company, and developed company policies and procedures.

• Developed and implemented staff training for drivers and interpreters.

• Currently oversee the day-to-day operations: budget, bi-weekly payroll, taxes, invoices, schedules, compliance, licensing, contracting, outreach and marketing.

• Collaborate with other agencies to support community welfare.

• Consult with and act as cultural liaison for companies that are not familiar with refugees and non-English speaking clients.

• Translate and interpret as needed.

Director, AZ Tender Hands Home Care Services LLC (AZTHHCS) - 2007- Present – Tucson, AZ

• Carried out an initial needs assessment, created a business plan, registered the company, developed company policies and procedures.

• Compiled Consumer Manual and Caregiver Manual.

• Conduct and monitor home visits to monitor the well-being of our consumers.

• Conduct caregiver evaluations and monitoring.

• Assess consumers’ needs and design caregiver training to meet the identified needs.

• Currently oversee the day-to-day operations: budget, bi-weekly payroll, taxes, invoices, schedules, compliance, licensing, contracting, outreach and marketing.

• Consult with and act as cultural liaison for companies that are not familiar with refugees and non-English speaking clients.

• Cultural awareness for refugee consumers.

• Collaborate with consumers to develop individualized care plans.

• Create social events for our consumers.

• Help our consumers with medical referrals and follow-ups; connect our consumers with available resources in their community, i.e., DES, AHCCCS, housing, SSI benefits, etc.

Tucson Unified School District (TUSD) - 2006-2012 – Tucson, AZ

• Translate for parents of refugee students during school disciplinary hearings.

• Act as interpreter or translator as needed.

• Mentor refugee families and students.

• Help students excel academically.

• Facilitate immunization referrals, Behavioral Health Evaluations, and medical follow-ups.

• Cultural Consultant

Community Awards

• 2023-2024 Who’s Who in America

• 2015 Two Woman who did, Chapter links -recognizes who make a difference in the community.

• 2014 40 under 40 - recognizes young leaders who are making an impact in the community with their professional and charitable work.

• 2014 Woman of the year among young leaders

• Ben’s Bells Recipient, 2010. Received a special Thank You communiqué from Representative Gabrielle Giffords.

KHADRA A. DUALEH

4831 E. Seneca St • Tucson, Arizona 85712 Mobile # +252 616437059 • kdualeh@gmail.com

PROFESSIONAL MANAGEMENT DIRECTOR • INTERNATIONAL AFFAIRS LEADER

Action-driven professional with strong vison and mission clarity, committed to international and capacity building organizations. Dynamic economic development and international relations advocate with history of promoting institution building, professional networks, and mission-critical programs. Leader in the career development of youth from diverse backgrounds.

• Strategic leader in development and management of international collaborative programs requiring creative problem solving, effective communication, monitoring and team work.

• Extensive list of industry, academic, and government contacts, with talent for forging key relationships and building advanced partner networks resulting in enhanced professional networks & opportunity.

Strategic Planning • Leadership/Institutional Development • International Advocacy Project Management • Executive Communications • International Education & Development

Fundraising • Community, Employer & Professional Network Relations • Curriculum Development Referral Network Development Public Relations • Event Orchestration • Recruitment & Outreach

PROFESSIONAL HISTORY

GOVERNMENT OF THE FEDERAL REPUBLIC OF SOMALIA, Mogadishu • 2017 - 2018 Minister, Ministry of Commerce and Industry Responsible for developing national policy and the legal framework for the management of the commerce and industry sectors. Develop the internal capacity of the Ministry and focused on the promotion of foreign and domestic investments, improvements in the production capacity of the sectors, and updates to the legal framework governing these sectors.

• Restructured the Ministry and recruited senior experts for trade and investment

• Improved bilateral relationships and identified new markets for trade and economic opportunities

• Launched organizational and ICT assessment for the establishment of a One Stop Business Center to facilitate and enhance business registration and licensing

• Initiated reform of regulatory framework/agreements with private sector for economic recovery through Public Private Dialog

• Accelerated the process for COMESA and EAC membership

• Led WTO accession meetings and formation of negotiating team

• Active member of Cabinet Minister’s Economic Committee

• Promoted organizational change and modeled transparency, professionalism and service

GOVERNMENT OF THE FEDERAL REPUBLIC OF SOMALIA, Mogadishu • 2013 - 2017 Director General, International Cooperation, Ministry of Planning and International Cooperation Implement the Minister’s strategic plans by streamlining the work of the Ministry’s Senior Management and monitoring the delivery of those plans against established benchmarks and performance KPIs. Promote work of Ministry by strengthening international cooperation and advancement of strategic partnerships in with the international community

• Established the Department of International Cooperation and contributed to the Interim Poverty Reduction Strategy and the Integrated National Development Plan and Resilience Strategy.

• Launched initiatives to grow the abilities and skills of department members through formal training programs, mentorship and hands-on learning opportunities. Fostered an environment of openness, respect and professional growth.

mailto:kdualeh@gmail.com

Senior Advisor to the Minister, Ministry of Interior and Federal Affairs (2014 - 2015) Coordinated the Minister’s relations with international governmental and non-government agencies such as the African Union, European Union, UNHCR, UNDP, AMISOM, and the Diplomatic Corps. Ensured all policy and legal requirements for delivering the Ministry’s mandate were adhered to and identified opportunities to improve the analysis and implementation of operations and projects.

• Built an institutional framework for effectively working with local government bodies and international governmental and non-governmental agencies.

• Facilitated the strengthening of bilateral and multilateral relationships around issues of economic development, refugee resettlement and youth development.

Chief of Staff, Office of the Deputy Prime Minister and Minister of Foreign Affairs, Ministry of Foreign Affairs and International Cooperation (2013 - 2014) Provided day-to-day assistance and strategic advice to the Deputy Prime Minister on all matters. Directly managed the Executive Office. Worked collaboratively with the department's leadership and drove the DPM strategic priorities for the Ministry. Prepared and/or contributed to the preparation of reports, briefings, presentations, and responses important to the DPM and MOFA.

• Planned and managed day-to-day administration and operations of the DPM office; developed effective policies and procedures; managed staff and provided leadership to effectively triage and address emergent issues and avoid escalation.

CARNEGIE MELLON UNIVERSITY, Doha, Qatar • 2005-2012 Director, Office of Professional Development Recruited to lead establishment of comprehensive career development program. Designed and implemented services encompassing student employment and internship placement, career exploration, and job search counseling. Forged strong relationships with faculty and staff to enhance classroom instruction through visiting lectures from local, regional, and international industry leaders.

• Achieved highest placement rate nationwide for graduates in Western education institutes.

• Built highly successful Employer Development Program and coordinated annual Professional Day activities, resulting in 400% increase in career development services.

• Created the Connections Program & secured high-profile speakers including Bill Gates, Hillary Clinton, Sir Richard Branson, and numerous Qatar oil and gas industry leaders.

• Promoted the institution and its students at venues across the Middle East region.

UNIVERSITY OF ARIZONA, Tucson, Arizona • 2002-2005 Program Director, Office of International Student Programs & Services Provided primary leadership for all daily operations of International Sponsored Student Program. Oversaw financial management of over 40 sponsor agency accounts and served as agency representative at national and regional conferences. Forged strong relationships with sponsor agencies; conducted periodic visits to agency headquarters. Counseled sponsored students in areas of academics, extracurriculars, and personal growth.

Evaluated student needs and developed tailored programs and activities.

• Dramatically boosted number of sponsor agencies, increasing funds and student opportunity.

• Increased cash flow by closing numerous outstanding accounts, assuring all account payments were up to date by end of tenure.

SOMALI FAMILY CARE NETWORK, Alexandria, Virginia • 2001-2002 Consultant Delivered expert planning and strategic guidance to national resource and referral network serving Somali immigrant families throughout United States. Provided key thought leadership regarding foundation operating strategies, positioning, vision and mission, and sustainable growth. Oversaw online branding and messaging.

• Secured key relief organization funding by $70-$80,000, fueling operational expansion and increased availability of resources to Somali families.

EMBASSY OF THE STATE OF QATAR, Washington, DC • 1997-2000 Senior Academic Advisor, Office of the Cultural Attaché Assisted over 500 prospective graduate students from Qatar each year in securing placement in US medical and dental schools. Monitored student performance after placement; delivered key support in areas of funding, academic counseling, testing, and other important factors to assure program completion.

Represented Cultural Office and State of Qatar at high-profile educational and cultural events including NAFSA and GCC educational conferences.

• Established strong working relationships with NAFSA, AMIDEAST and IIE, resulting in increased opportunities for graduate students.

• Achieved 100% student placement and 100% graduation rate for all supported students.

• Improved program compliance with key objectives through negotiation of admissions qualifications with partner schools.

FUND FOR PEACE, Washington, DC • 1996-1997 Consultant, Center for Strategic Initiatives for Women Delivered critical resources to female refugee communities through design and delivery of workshops and training programs targeting critical skills. Assessed ongoing needs of refugee families and constructed curricula around results. Reviewed funding proposals; served as communications contact for outside relief organizations and social services agencies.

• Assisted broad immigrant population base by developing and delivering curricula in areas of literacy, survival skills, job skills, and managing cultural difference.

COLLEGE BOARD, Washington, DC • 1996-1997 Intern, National Scholar Awards Program Investigated educational challenges in providing students with skills to thrive in multicultural and global society, with focus on minority opportunities, multicultural studies, and international educational systems.

NEW YORK UNIVERSITY, New York City, New York • 1992-1995 Project Coordinator / Graduate Fellow, Metropolitan Center for Urban Education Spearheaded the development of productive relationships within community, corporate, and academic organizations in support of New York City public schools. Served as primary point of contact for organizational mission and strategy, publication and conference execution, and progress monitoring.

• Developed and led The Renaissance Project, focused on enhancing educational performance of over 30 elementary and middle schools throughout New York City’s District 19.

• Led Fiftieth Anniversary event commemorating Brown vs. Board of Education attracting over 4,000 attendees including numerous high-profile education and political leaders.

• Developed / led teacher training workshops in math and science, funded by IBM and district schools.

• Selected to complete prestigious 6-month position with UNICEF.

ADDITIONAL EXPERIENCE (PRIOR TO 1992)

PHELPS-STOKES FUND, New York City, New York Program Officer / Senior Program Assistant, The Archbishop Desmond Tutu Scholarship Fund Provided key strategic, leadership in driving success and visibility of multi-million dollar scholarship fund established by Archbishop Desmond Tutu; devoted to providing US educational opportunities to victims of South African apartheid and driving awareness of apartheid on US university campuses. Screened and selected scholarship students; secured placement in US schools. Oversaw student progress and motivated student completion. Managed fund, public relations, communications, and community relationships. Organized student events, internships, and orientations.

• Achieved 100% success rate for placement of students in US undergraduate programs.

• Established Student Ambassador Program driving scholarship recipients to advance awareness of apartheid issues on campus and serve as university leaders in addressing issues of apartheid.

• Achieved funding from high-profile institutions including Rockefeller Foundation, Ford Foundation and

African-American Institute.

Arizona Language and Transportation Services, Tucson, Arizona • 2018-Present Operations Manager

Led daily operations at Arizona Language and Transportation Services, a prominent translation and localization services provider. Oversaw the end-to-end management of translation and localization projects, ensuring timely delivery and client satisfaction. Managed a team of project managers and linguists, providing guidance, training, and fostering professional growth. Maintained rigorous quality control procedures, adhering to industry standards to ensure exceptional linguistic accuracy. Built and nurtured strong client relationships, addressing specific needs and resolving issues promptly. Implemented advanced translation technologies to enhance efficiency and project outcomes. Monitored project budgets, controlled costs, and maximized resource allocation to optimize profitability. Ensured continuous improvement by staying current with translation industry trends and technological advancements.

Key Achievements:

• Successfully delivered high-quality language services to a diverse range of clients, consistently meeting or exceeding their expectations.

• Enhanced project management efficiency by implementing and integrating cutting-edge translation and localization tools.

• Improved the company's bottom line by optimizing resource allocation, reducing operational costs, and enhancing project profitability.

• Developed and mentored a high-performing team, resulting in increased project throughput and quality.

Consultant, Organization of African Union, Addis Ababa, Ethiopia Consultant, International Academy for Arts & Science, Jeddah, Saudi Arabia

EDUCATION

Master of Arts in International Education Specialized:

International Development Assistance New York

University, New York City, New York

Bachelor of Science in Business Studies and Office Administration State University College of Buffalo, Buffalo, New York

AWARDS & FELLOWSHIPS

Research Fellowship: International Education

Graduate Fellowship: Urban Intercultural Education Sloan Scholarship for Public Service

PUBLICATIONS & PRESENTATIONS

Issues Facing Middle Eastern Students at Western Institutions NAFSA 1998 Conference Panel Discussion

Reflections on Brown vs. Board of Education New York University Metropolitan Center for Urban Education

PROFESSIONAL AFFILIATIONS

American Business Council of Dubai and Northern Emirates American Chamber of Commerce, Doha, Qatar

Founder & President, Somali Professional Network in Qatar National Association of Colleges and Employers (NACE), U.S.A

ADPF536.tmp
PROFESSIONAL MANAGEMENT DIRECTOR • INTERNATIONAL AFFAIRS LEADER
PROFESSIONAL HISTORY
GOVERNMENT OF THE FEDERAL REPUBLIC OF SOMALIA, Mogadishu • 2017 - 2018
GOVERNMENT OF THE FEDERAL REPUBLIC OF SOMALIA, Mogadishu • 2013 - 2017
Senior Advisor to the Minister, Ministry of Interior and Federal Affairs (2014 - 2015)
Chief of Staff, Office of the Deputy Prime Minister and Minister of Foreign Affairs, Ministry of Foreign Affairs and International Cooperation (2013 - 2014)
CARNEGIE MELLON UNIVERSITY, Doha, Qatar • 2005-2012
UNIVERSITY OF ARIZONA, Tucson, Arizona • 2002-2005
SOMALI FAMILY CARE NETWORK, Alexandria, Virginia • 2001-2002 Consultant
EMBASSY OF THE STATE OF QATAR, Washington, DC • 1997-2000
FUND FOR PEACE, Washington, DC • 1996-1997
COLLEGE BOARD, Washington, DC • 1996-1997
NEW YORK UNIVERSITY, New York City, New York • 1992-1995
ADDITIONAL EXPERIENCE (PRIOR TO 1992)
PHELPS-STOKES FUND, New York City, New York
EDUCATION
Bachelor of Science in Business Studies and Office Administration
AWARDS & FELLOWSHIPS
PUBLICATIONS & PRESENTATIONS
Issues Facing Middle Eastern Students at Western Institutions
Reflections on Brown vs. Board of Education

PROFESSIONAL AFFILIATIONS

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