Attachment-Company_Experience.pdf

“ATTACHMENT - COMPANY

EXPERIENCE”.

Provide two (2) examples that exhibit your experience with Materials or Services for clients relevant to the Scope of Work? Provide supporting documentation as a separate attachment and title the document: “Attachment - Company Experience”

MARCH 27, 2023

A-Z MULTILINGUAL INTERPRETERS, INC

Translation and interpretation services at Grand Canyon Home Care

A-Z Multilingual Interpreters Inc provided translation and interpretation services at Grand

Canyon Home Care (GCHC) to support the organization’s mission. This included translation of documents, like work applications, company’s P&P, and others from over 10 foreign languages to

English and vice versa. In translating documents, the work included accessing and viewing PDF version of documents to be translated on GCHC network shared drive and providing correct, clear, and concise typed translations of all original documentation submitted and ensure word counts are provided for all translated documents. It included providing translations that are formatted in a way that can be matched up to the original documentation, providing document translations from

English into another language when requested by the CO, providing legible word counts for all translated documents, ensuring that translations are returned in a reasonable time frame (3-4 business days), and ensuring all electronic copies of translations are returned. Translation services provided also included a technical translation of the company’s phone application for caregivers.

Furthermore, our scope work included interpretation (simultaneous and consecutive) of conversations during conference calls, video-teleconferences, on-line collaboration sessions, and face-to-face meetings, mostly interpreting during training classes, orientations for GCHC caregivers. Our firm also provide language interpreters skills testing by phone to measure the linguistics skills of prospective volunteer language interpreters, bilingual staff or future interpreters for all languages in the portfolio of offered languages using vetted and validated testing process upon request from the GCHC. Our scope of work also encompassed providing document formatting services and occasional transcription services from a foreign language into English on an as-needed basis.

Client Name: Grand Canyon Home Care Contact Person: Lala Kelly

Address: 13201 N 35th ave Suite b1 Telephone Number: 602-795-0222

City and State Phoenix, AZ 85029 Email:

Work done provided translation and interpretation services at GCHC to support the organization’s mission. These included translation of documents from over 10 foreign languages to English and vice versa; interpreting of conversations from English to 10 foreign languages and vice versa during conference calls, mostly during the training classes for caregivers, video-teleconferences, on-line collaboration sessions, and face-to-face meetings; interpretation

(simultaneous and consecutive) of conversations during conference calls, video-teleconferences, on-line collaboration sessions, and face-to-face meetings. Provided technical translation for company’s phone app for GCHC employees with limited English-speaking caregivers to their native language.

Interpreting Services After Hours

A-Z Multilingual Interpreters, Inc. provides face-to-face/in-person, phone, and video interpreting services, even after hours. Our interpreters are very dedicated to their profession and there were cases that really saved lives to our clients.

It was a Friday night when one of our interpreters received an urgent phone call from a medical office regarding the client’s lab results. The results were life threatening and if our interpreter would miss or ignore that late night Friday call, the client would not stay alive until morning

Saturday. The medical office said that they could not get hold of the client, nor her son, and luckily, the client listed one of our interpreters contact information (this was need for the office to allow our interpreters to attend and interpret at the appointment). Our interpreter connected the client to a third line. The issue was that the client’s hemoglobin was showing very low, somewhere at 5, when the normal result should be minimum 12. That was required the client head to the hospital immediately.

Client Name: Golden Care Hospice Contact Person: Rowie Martin

Address: Telephone Number: 623-695-5977

City and State: Email: rowie.martin@goldencarehspc.com

Work done: A-Z Multilingual Interpreters, Inc. provided the interpreting services over the phone to the clients, who are terminally ill. The service was provided after hours, which proves that our interpreters are most reliable, responsible, and professional people.

mailto:rowie.martin@goldencarehspc.com