Attachment B Strategic Goals RFP-SSA-FY26-0522 Community Living Conection.pdf
PDF 295 KB Posted
- Attached to
- Community Living Connection
- Solicitation number
- RFP-SSA-FY26-0522
- Issued by
- Santa Clara County, California
About this file
This is a Strategic Goals attachment document for the Santa Clara County Social Services Agency (SSA) Department of Aging and Adult Services in response to RFP-SSA-FY26-0522 for the Community Living Connection program. The RFP seeks qualified vendors to provide case management and supportive services to high-risk older and disabled adults to enable them to maintain independent living within Santa Clara County. The contract award structure allows for a single or multiple awards with an initial term of one year and options for the County to renew for up to four additional years unless terminated earlier or amended.
The document outlines the SSA's organizational framework and strategic direction, including the agency's core purpose of "Serve, Empower, Transform" and its mission to provide resources and opportunities in a culturally responsive manner to enhance quality of life by protecting, educating, and empowering individuals and families. The SSA operates under three guiding principles: Responsive ("We Ask and Strive to Meet the Need"), Compassionate ("We are Empathetic and Respectful"), and Innovative ("We are a Learning Organization"). Strategic anchors focus on customer focus, engagement and empowerment, and innovation. The document identifies Leadership and Staff Competency as the primary thematic goal, emphasizing enhancement of employee satisfaction, engagement, and success by the end of 2020, with supporting objectives in areas including employee wellness, organizational learning and development, technology infrastructure, customer voice and outcomes, and data-driven service delivery.
View the file
Other files
Show all 29
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Organizational Clarity Question 1: Why do we exist? (Core Purpose) Vision: Serve, Empower, Transform
Question 2: How do we behave? (Guiding Principles)
• Responsive “We Ask and Strive to Meet the Need”
• Compassionate “We are Empathetic and Respectful”
• Innovative “We are a Learning Organization”
Question 3: What do we do? (Business Definition) Mission: To provide resources and opportunities in a culturally responsive manner to enhance the quality of life in our community by protecting, educating and empowering individuals and families
Question 4: How will we succeed? (Strategic Anchors)
• Customer focus
• Engage and Empower
• Innovate
Question 5: What is most important, right now? (Thematic Goal)
Leadership & Staff Competency
Enhance Employee Satisfaction, Engagement and Success by end of 2020
SSA Communication
Defining Objectives
Standard Operating Objectives
Thematic Goal
Santa Clara County l SSA Directors Play Book
Employee Wellness Employee &
Organizational Learning, Development
& Evaluation
Employee Success
Technology to Support Business
Customer Voice, Needs & Outcomes
Finances/Funding Government/ Regulatory Mandates
Data Insights to Guide Service
Employee Satisfaction/ Engagement
Attachment B
Guiding Principles
Santa Clara County | SSA Directors Playbook
Responsive – “We Ask and Strive to Meet the Need”
• Listen, acknowledge and validate
• Respect people and their ideas, assume positive intention and seek to understand
• Ensure timely responses, updates and feedback
• Be engaged and encourage continuous dialog
Compassionate – “We are Empathetic and Respectful”
• Be respectful and kind in language, tone and actions
• Meet people where they are
• Demonstrate humility, sensitivity and appreciation to the needs of others, regardless of personal feelings
Innovative – “We are a Learning Organization”
• Be open to new ideas and share knowledge
• Embrace creativity, change and continuous improvement
• Look at challenges as an opportunity for growth
• Commit to informed decision making and innovation to empower self and team members
| Slide Number 1 |
| Slide Number 2 |
File details come from the government source that posted it. Updated .