Attachment B Strategic Goals RFP-SSA-FY26-0522 Community Living Conection_1.pdf
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- Attached to
- Community Living Connection
- Solicitation number
- RFP-SSA-FY26-0522
- Issued by
- Santa Clara County, California
About this file
This is an attachment document outlining the strategic goals and organizational framework for Community Living Connection (CLC), a service to be provided under an RFP issued by the County of Santa Clara Social Services Agency's Department of Aging and Adult Services (DAAS). The document does not specify quantities, response dates, due dates, site visits, or bidder conferences. The contract opportunity itself involves providing case management and supportive services to enable high-risk older and disabled adults to continue living independently within Santa Clara County. The County intends to award either a single or multiple contracts with an initial term of one year and the option to renew for up to four additional years, unless terminated earlier or otherwise amended.
The attachment does not contain pricing information, set-aside provisions, incumbent details, or specific funding amounts and sources. Instead, it presents the organization's foundational framework, including its core purpose ("Serve, Empower, Transform"), guiding principles (Responsive, Compassionate, and Innovative), mission statement, strategic anchors (Customer focus, Engage and Empower, Innovate), and thematic goals centered on leadership and staff competency. The document emphasizes employee satisfaction, engagement, organizational learning, and data-driven decision-making as critical operational objectives within the SSA Directors Playbook structure for Santa Clara County.
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Text version
Organizational Clarity Question 1: Why do we exist? (Core Purpose) Vision: Serve, Empower, Transform
Question 2: How do we behave? (Guiding Principles)
• Responsive “We Ask and Strive to Meet the Need”
• Compassionate “We are Empathetic and Respectful”
• Innovative “We are a Learning Organization”
Question 3: What do we do? (Business Definition) Mission: To provide resources and opportunities in a culturally responsive manner to enhance the quality of life in our community by protecting, educating and empowering individuals and families
Question 4: How will we succeed? (Strategic Anchors)
• Customer focus
• Engage and Empower
• Innovate
Question 5: What is most important, right now? (Thematic Goal)
Leadership & Staff Competency
Enhance Employee Satisfaction, Engagement and Success by end of 2020
SSA Communication
Defining Objectives
Standard Operating Objectives
Thematic Goal
Santa Clara County l SSA Directors Play Book
Employee Wellness Employee &
Organizational Learning, Development
& Evaluation
Employee Success
Technology to Support Business
Customer Voice, Needs & Outcomes
Finances/Funding Government/ Regulatory Mandates
Data Insights to Guide Service
Employee Satisfaction/ Engagement
Attachment B
Guiding Principles
Santa Clara County | SSA Directors Playbook
Responsive – “We Ask and Strive to Meet the Need”
• Listen, acknowledge and validate
• Respect people and their ideas, assume positive intention and seek to understand
• Ensure timely responses, updates and feedback
• Be engaged and encourage continuous dialog
Compassionate – “We are Empathetic and Respectful”
• Be respectful and kind in language, tone and actions
• Meet people where they are
• Demonstrate humility, sensitivity and appreciation to the needs of others, regardless of personal feelings
Innovative – “We are a Learning Organization”
• Be open to new ideas and share knowledge
• Embrace creativity, change and continuous improvement
• Look at challenges as an opportunity for growth
• Commit to informed decision making and innovation to empower self and team members
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File details come from the government source that posted it. Updated .