Annex 1503010 Custodial.pdf

Section C – 1503010 Custodial

1503010 – Custodial Spec Item Title 1 General Information

1.1 Concept of Operations

2 Management & Administration

2.1 Definitions and Acronyms

2.2 Personnel

2.2.1 Certification, Training, and Licensing

2.2.1.1 Pathogen Training

2.3 Special Requirements

2.3.1 Pathogen Exposure

2.3.2 Special Requirements for Custodial Services in MTFs

2.3.2.1 MTFs Dedicated Staffing

2.3.2.2 Medical Examination

2.4 Special Requirements for Custodial Services in Food Handling Areas

2.5 Contractor Furnished Equipment and Materials

2.6 Unilateral Inventory Updates

2.7 References and Technical Documents

3 Recurring Work

3.1 Scheduled Services

3.1.1 Space Cleaning

3.1.1.1 Emptying Waste Containers

3.1.1.2 Emptying Recycling Containers

3.1.1.3 Low Area Cleaning

3.1.1.4 Lunch/Break Room Cleaning

3.1.1.5 High Area Cleaning

3.1.1.6 Interior Window Cleaning

3.1.1.7 Exterior Window Cleaning

3.1.1.8 Window Blinds Cleaning

3.1.1.9 Entrance Cleaning

3.1.1.10 Drinking Fountains Cleaning

3.1.1.11 Exercise Area and Gym Servicing

3.1.1.12 Lactation Rooms

3.1.2 Floor Care

3.1.2.1 Sweeping and Dust Mopping

3.1.2.2 Vacuuming Carpets and Rugs

3.1.2.3 Cleaning Walk-off Mats

3.1.2.4 Spray Cleaning and Buffing

3.1.2.5 Wet Mopping

3.1.2.6 Stripping, Coating, and Buffing

3.1.2.7 Carpet and Rug Deep Cleaning

3.1.2.8 Floor Scrubbing

3.1.3 Restroom Services

3.1.3.1 Restroom Cleaning

3.1.3.2 Restroom Supplies

3.1.3.3 Portable Toilet

3.1.4 Group Shower/Locker Room Cleaning

3.1.5 Building Perimeter Services

3.1.5.1 Debris Removal

3.2 MTF Other/Special Cleaning Services (DHA)

3.2.1 MTF Dedicated Staffing

3.2.2 MTF Discharge Cleaning

3.2.3 MTF Bed Making

1503010 – Custodial Spec Item Title 4 Non-Recurring Work

1503010 - Custodial Spec Item Title Description 1 General

Information

1.1 Outline of

Services

The intent of 1503010 Custodial is to specify the requirements for custodial and Medical Treatment Facility (MTF) housekeeping services related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments, both interior surfaces of facilities and exterior perimeter surfaces in area adjacent to facilities.

Special cleaning requirements are specified herein for DHA MTF and MWR Child and Youth Program (CYP) facilities services. The main goal of MTF housekeeping is to prevent infectious disease transmission within the MTF.

Other requirements are specified elsewhere within this contract as follows:

Maintenance and repairs to facilities and fixtures are detailed in Specification 1502000 Facilities Investment.

Collection and disposal of waste and recyclable materials from exterior commercial containers is detailed in Specification 1503030 Integrated Solid Waste Management (ISWM).

Sweeping of major paved surfaces, e.g., streets, parking lots and main sidewalks located away from building perimeters and exterior common areas is included within Specification 1503060 Pavement Clearance.

1503010 - Custodial Spec Item Title Description 2 Management &

Administration

2.1 Definitions and

Acronyms

Definitions and Acronyms are listed in J-1503010-01.

2.2 Personnel In addition to the Employee Requirements specified in Annex 2, the Contractor shall provide personnel with the qualifications, technical knowledge, experience and skill required for efficient operations with the custodial function and as specified below:

2.2.1 Certification, Training, and Licensing

The Project Manager, Site Safety and Health Officer and other Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service. The Contractor shall submit Pathogen Training Certificates per Section F.

2.2.1.1 Pathogen Training Refer to Spec Item 2.3.10.4, Specification 0200000, Annex 2.

2.3 Special

Requirement

2.3.1 Pathogen Exposure The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials.

The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR- 1910.1030.

Employees in areas subject to higher exposure risk (such as hospitals) shall submit to all required testing and receive vaccinations as required by the installation.

2.3.2 Special

Requirements for Custodial Services in MTFs

2.3.2.1 MTFs Dedicated

Staffing

Custodial services in MTFs shall be performed by qualified and competent personnel who have successfully accomplished similar work at other MTFs.

Personnel assigned to designated areas within MTFs requiring dedicated housekeeping staffing, e.g., critical patient care spaces, are considered key personnel. Personnel assigned to these dedicated staffs shall not wear cologne or perfume while working in these area. In the event personnel in dedicated staffing areas are absent because of illness, a written note from a health official stating the employee is no longer contagious shall be submitted per Section F.

2.3.2.2 Medical

Examination

The Contractor shall provide results from medical examination (not older than 3 months), for each employee assigned to perform custodial services at MTFs to the KO prior to commencement of work. Under the provisions of this contract, certified employees shall be free of any infections or contagious disease at time of employment. The Government reserves the right to require re-examination, at the Contractor's expense, of any employee as determined necessary by the KO, and to require more definitive examinations for those employees performing duties in critical care areas. Contractor's employees considered contagious or infectious shall not be permitted to enter MTFs.

2.4 Special

Requirements for Custodial Services

The Contractors shall clean all food areas, including, but not limited to, Commissary areas, cafeterias and breakroom areas with proper and specific custodial services techniques (i.e. methods of operation, equipment/tools, and

1503010 - Custodial Spec Item Title Description in Food Handling Areas cleaning products) for the purpose of preventing/combating food contamination and the spread of infections. Every person performing custodial services at the above areas shall comply with all applicable local sanitary laws, norms, and regulations.

2.5 Contractor

Furnished Equipment and Materials

All equipment necessary to perform custodial services shall be furnished, maintained, repaired, and operated by the Contractor and shall be specifically qualified for execution of work required by this contract. Contractor-furnished power driven equipment for vacuuming, floor scrubbing, waxing, and polishing shall be of industrial type, mechanically sound, safe to operate, and in a condition that will not harm or excessively wear existing finishes and floor coverings. Housekeeping-type equipment shall not be acceptable.

Contractor-furnished equipment shall be in good operating condition at all times and in sufficient quantity to perform the work as outlined in this technical specification.

The Contractor shall provide all cleaning and disinfecting products to prevent infectious disease transmission.

All cleaning products to be procured by the Contractor shall require prior approval by the KO. The Contractor shall submit a list of proposed products per Section F. The KO may at any time require samples of cleaning products being used under this contract.

All Contractor-furnished restroom supplies (e.g. hand liquid soap, toilet paper, and paper towels, etc.) shall be appropriately sized to match existing dispensers. Restroom supplies shall be of acceptable industrial grade and quality and shall be approved by the KO prior to use. Toilet paper shall be double layered and have a minimum of 500 sheets per roll.

The Contractor shall submit samples and technical documentation of proposed products per Section F.

2.6 Unilateral

Inventory Updates

The Government will notify the Contractor when a custodial inventory change occurs. Inventory changes will not require a contract modification provided that:

- Service Level and/or Service Class remain the same; or

- Proposed service time changes are within working hours; or

- Total square meters resulting from layout changes remain the same

For floor type changes (i.e. from carpeted to uncarpeted and vice versa), a contract modification will not be required.

The above changes will be notified to the Contractor by KO/COR letter/email.

The Contractor shall maintain inventories/maps/frequencies up to date and provide copy per Section F.

2.7 References and

Technical Documents

References and Technical Documents are listed in J-1503010-02.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard 3 Recurring Work The Contractor shall provide custodial services to ensure facilities are clean and sightly.

The Contractor's cleaning techniques and products shall protect the integrity of surfaces, finishes and floor coverings.

Service Level Standards are defined by Commander, Navy Installations Command (CNIC) for Navy Shore Commands.

Services and associated frequencies are specified for Prestige and Standard Service Levels in J-1503050-03.

The Contractor shall perform services at frequencies specified in J-1503010-04 per Mandated Service Classes for Hospitals and Clinics (MTF) and J-1503010-05 per Mandated Service Classes for Child Youth Program Facilities

(CYP).

Customers not mandated to adhere to CNIC Service Level Standards receive services at the associated frequencies shown by Service Class in J- 1503010-06.

For MTF buildings and spaces, the Contractor shall comply with the most stringent requirements specified in the following: The Joint Commission Accreditation Manual for Hospitals;

BUMEDINST 6280.1C,

Management of Infectious Waste; American Society for Healthcare Environmental Services (ASHES), Practice Guidance for Healthcare Environmental Cleaning;

International Executive Housekeepers Association (IEHA) standards; and NAVHOSP Sigonella Infection Prevention and Control Plan.

Facilities are clean and sightly, consistent with the specified Service Level and/or Service Class.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard Hospital grade disinfectant detergent registered by the EPA and approved by the Infection Control Committee shall be used for environmental surface cleaning in MTF spaces.

The inventory of facilities to receive custodial services is provided in J-1503010-06.a Tab 1 and J-1503010-06.b (DHA) and details floor types, surface areas, and other relevant information.

The inventory of facility floor plans and sketches is provided in J-1503010-07.

3.1 Scheduled Services The Contractor

shall provide scheduled custodial services to ensure facilities are clean and sightly.

The Contractor shall develop and submit an Annual Work Schedule and Monthly Work Plan for custodial services per Section F. The schedule shall clearly indicate the day of performance of each service for each building, complete with time frames, during which Contractor’s employees will actually perform their duties.

Time frames shall be within the working hours provided in J- 1503010-06.a and J-1503010- 06.b.

The Contractor shall comply with specific CYP facility custodial and housekeeping requirements identified in J- 1503010-05 and J-1503010- 06.a, Tab 2, in applicable facilities and areas including the Child Development Center, Building 314, and Youth Centers located in Building 318 at NAS I and Building 2569 located in Marinai Housing Complex.

The Contractor shall coordinate scheduled cleaning of the Air Terminal, Building 436, to coincide with scheduled

Facilities are clean and sightly, consistent with the specified Service Level and/or Service Class.

Work is completed in accordance with the Contractor’s schedule.

No Contractor caused custodial violations in patient care areas result from The Joint Commission audits or NAVHOSP Sigonella surveys.

Scheduled cleaning of the Air Terminal, Building 436, is coordinated to coincide with scheduled departure/actual arrival times.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard departure/actual arrival times (currently approximately two

(2) occurrences every two (2) weeks) of the U.S. Air Force Air Mobility Command (AMC) rotator flight ("Patriot Express") which sometimes occurs after Regular Government Working Hours.

No services shall be performed on Observed Federal Holidays with the exception of NAS I Building 273, Naval Hospital, and NAS II Building 436, Air Terminal.

3.1.1 Space Cleaning The Contractor

shall clean spaces to ensure they are clean and sightly.

The Contractor shall return furniture and other items moved during performance to their original positions.

The Contractor shall under no circumstances unplug or disconnect any equipment, machines or computers.

Areas designated as “Clean Rooms” require special uniforms to be donned prior to entering and during the cleaning operation. Clean Room uniforms will be provided by the Government for use by Contractor personnel. All Operating Rooms (O.R.) spaces areas are designated as “Clean Rooms” in J-1503010-06.b.

Spaces are clean and sightly consistent with the specified Service Level and/or Service Class.

Furniture and other items moved returned to original position.

Clean Rooms are maintained free of dust in accordance with clean room protocols.

3.1.1.1 Emptying Waste

Containers

The Contractor shall empty waste containers and ensure they are clean.

The Contractor shall empty all waste from Government furnished waste containers and provide and service wet organic desk and breakroom containers.

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked "TRASH" (to include mixed trash and wet organic waste). Waste collection excludes individual

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the specified frequencies.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard items that exceed 10 kilogram in weight.

All waste that is dropped during the waste removal process shall be picked up and properly disposed. All spills that occur during the waste removal process shall be and properly treated and cleaned.

The Contractor shall collect all waste from desk-side waste containers and/or interior collection points. All waste shall be moved to designated refuse containers.

All desk-side waste containers are furnished by the Government and will be already in place.

Desk-side waste containers located at Building 273, Hospital, shall be replaced with new equivalent containers within the first six (6) months of the Base Year of this contract.

The Contractor shall provide each waste container with a clear transparent plastic waterproof liner of a size appropriate for the container.

Containers found dirty (i.e.

missing or broken plastic liner) shall be damp wiped with a disinfectant detergent prior to replacing the liner.

Desk-side Waste Containers Inventory is provided in J- 1503010-06.a

3.1.1.2 Emptying

Recycling Containers shall empty recycling containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to recycling containers and marked "RECYCLE."

Recycling containers are empty and clean.

Services are performed at the

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard Waste collection excludes individual items that exceed 10 kilograms in weight.

All recyclable material that is dropped during the removal process shall be picked up and properly disposed. All spills that occur during the removal process shall be properly treated and cleaned.

All recycling containers shall be provided with a clear transparent plastic liner.

Containers found dirty (i.e.

missing or broken plastic liner) shall be damp wiped with a disinfectant detergent prior to replacing the liner.

The Contractor shall collect all recyclable material from Government furnished interior recycling containers at interior collection points. Interior Recycling Containers Inventory is provided in J-1503010-06.a

The Contractor shall collect all recyclable material from interior collection points unless otherwise specified. All recyclable material shall be deposited in applicable exterior commercial recycling containers at designated collection points nearby indicated in J-1503030-04 Solid Waste Containers Inventory.

Informational Note: The Government has found on previous contracts that weekly collection of recyclable material has maintained services at an acceptable level.

specified frequencies.

3.1.1.3 Low Area

Cleaning

The Contractor shall provide low area cleaning services to ensure

Low area cleaning includes dusting and wiping clean all furniture and fixtures (e.g., partitions, radiators, equipment, Surfaces are clean.

Cleaning is

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard surface areas are clean.

chairs, hand rails in stairways, stairwells, elevators, grills, horizontal ledges, sills, walls, interior and exterior doors, moldings, frames, fly screens, mirrors, glass, pipelines, conduits, venetian blinds, baseboards, chalk and dry boards and trays, corridors, lobbies, miscellaneous hardware and bright metal work, light fixtures and similar dust catching surfaces) to a maximum height of 2.1- meters (7'-0") above floor level.

The Contractor shall clean the exterior and interior surfaces of the light fixture.

The Contractor shall ensure that fixtures are protected from damage.

Low area cleaning does not include desktops of occupied cubicles or offices.

Areas to receive low area cleaning are identified on the Custodial Inventory provided in J-1503010-06.

specified frequencies.

3.1.1.4 Lunch/Break

Room Cleaning

The Contractor shall provide cleaning services in lunch/break room areas to ensure areas are clean and sanitary.

Employee lunch/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas.

Where present, soap and paper towel dispensers shall be refilled.

The Contractor shall collect all waste from lunch/break room areas. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Lunch/break room is clean and sanitary.

Lunch/break room waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

Services are performed at the

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard The Contractor shall provide each waste container with a clear transparent plastic waterproof liner of a size appropriate for the container.

Containers found dirty (i.e.

missing or broken plastic liner) shall be damp wiped with a disinfectant detergent prior to replacing the liner.

The Contractor shall clean and service all kitchen and food service areas as part of lunch/break room area cleaning.

3.1.1.5 High Area

Cleaning

The Contractor shall provide high area cleaning services to ensure surfaces are clean.

High area cleaning includes dusting and wiping clean all surfaces above 2.1 meters (7'- 0") from floor level, including overhead piping, light fixtures, diffused lighting type surfaces, ceiling fans, vents, and ceiling areas.

The Contractor shall clean the exterior and interior surfaces of the light fixture.

The Contractor shall ensure that overhead fixtures are protected from damage.

High area cleaning includes removal of all debris created, including debris falling into low areas.

Surfaces are clean.

Cleaning is performed at the specified frequencies.

3.1.1.6 Interior Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Interior window cleaning shall be scheduled concurrently with exterior window cleaning.

Interior window cleaning shall include wiping clean all window sashes, sills, woodwork, and other surroundings of glass.

All interior windows are clean and sightly, free of streaks and spots.

Cleaning is performed at the specified frequencies.

3.1.1.7 Exterior Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that

Where storm windows exist, the Contractor shall clean both sides of the storm window and the outside of the inner glass, including frames.

All exterior windows are clean and sightly, free of streaks and spots.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard surfaces are clean and sightly.

When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.

Exterior window cleaning shall be scheduled concurrently with interior window cleaning.

Storm windows and window screens are clean where present.

Cleaning is performed at the specified frequencies.

3.1.1.8 Window Blinds

Cleaning

The Contractor shall clean window blinds to ensure they are clean and available for use in a timely manner.

Contractor shall clean both sides of blinds.

The Contractor may remove blinds for cleaning but shall be rehung at their original location within two (2) working days following removal.

Blinds are clean and in the same operational condition as prior to cleaning.

If removed for cleaning, blinds are returned to their original location within two (2) working days.

Cleaning is performed at the specified frequencies.

3.1.1.9 Entrance Cleaning The Contractor

shall clean doors and all associated glass of the entrance to ensure doors and glass surfaces are clean and sightly.

Entrances surfaces include but are not limited to doors, associated transoms, and sidelights.

When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Doors are clean and free of all dirt and marks.

Cleaning is performed at the specified frequencies.

3.1.1.10 Drinking Fountains

Cleaning

The Contractor shall clean drinking fountains to ensure they are clean, sanitary, and sightly.

Drinking fountain surfaces shall be properly disinfected.

The Contractor shall inform the KO or designed representative when drinking fountains are discovered to be defective during servicing.

Drinking fountains are clean, sanitary, and sightly.

Cleaning is performed at the

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard

The Contractor shall replenish plastic drinking fountain cups in approximately 17-cup dispensers adjacent to drinking fountains at NAVHOSP Sigonella. The Contractor shall replace defective cup dispensers within five (5) working days following discovery or receipt of notification from the Government.

3.1.1.11 Exercise Area and

Gym Servicing

MWR

The Contractor shall service exercise areas and gyms to ensure they are stocked with sufficient supplies.

Exercise areas and gym supplies include paper towels and disinfectant sprays.

The Contractor shall sanitize all equipment and surfaces in MTF physical therapy areas.

Supplies in exercise areas and gyms are adequately stocked.

All equipment and surfaces in MTF physical therapy areas are clean and sanitary.

3.1.1.12 Lactation Rooms The Contractor

shall service lactation rooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

Lactation room cleaning shall include sinks, countertops, and trash containers. Where present, soap and paper towel dispensers shall be refilled.

The Contractor shall collect all waste from lactation rooms.

All waste shall be moved to designated refuse containers.

Lactation rooms are clean, sanitary, and sightly.

Lactation room waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

Services are performed at the specified frequencies.

3.1.2 Floor Care The Contractor

shall provide floor care services to ensure they are clean and sightly.

The Contractor shall move furniture, non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position.

The Contractor shall clean and sanitize MTF patient care area floors per The Joint

Floors are clean and sightly consistent with the specified Service Level and/or Service Class.

MTF patient care area floors are clean, sanitary and sightly per specified requirements.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard Commission and NAVHOSP Sigonella Infection Prevention and Control Plan housekeeping standards, protocol and guidelines.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations. Floor operations requiring use of mechanized equipment shall be scheduled after Government Regular Working Hours.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

Floors in Dust Free spaces (also known as “Clean Rooms”) shall be serviced using equipment which emit airborne particles no larger than

0.3 micrometers, and are 99.9% efficient. Dust Free service areas are identified in the Custodial Inventory provided in J-1503010-06. Equipment to be used in these spaces requires prior approval of the KO. The Contractor shall maintain equipment used in these spaces at optimum serviceability.

Equipment that cannot achieve the specified requirements shall be replaced immediately by the Contractor.

Safety warnings are posted during operations as specified.

3.1.2.1 Sweeping and Dust

Mopping

The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust.

The Contractor shall sweep or dust mop uncarpeted floors, including stairwells and elevators.

Floors are free of debris and dust.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard specified frequencies.

3.1.2.2 Vacuuming

Carpets and Rugs

The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust.

Contractor shall provide spot cleaning as needed.

In addition to rugs which may occasionally be found within the various facilities, a rug and floor mats inventory is provided in J-1503010-06.a, Tab 7.

Floor mats and rugs located in Bldgs. 170 and 623 shall be vacuumed and cleaned with pressure washer (detergent and water).

Carpets and rugs are free of debris and dust.

Services are performed at the specified frequencies.

3.1.2.3 Cleaning Walk-off

Mats

The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats and surfaces are clean.

The Contractor shall return mats to their original locations after cleaning.

During cleaning of mats, the Contractor shall ensure to also clean covered surfaces, e.g., floors, dirt traps.

The Contractor shall notify the KO when walk-off mats are defective, missing, or not serviceable.

Walk-off mats and surfaces below the mats are clean.

Services are performed at the specified frequencies.

3.1.2.4 Spray Cleaning

and Buffing

The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

Floor products used shall result in a non-slip finish.

Informational Note:

Approximately 50% of the total uncarpeted floor area in this contract does not require spray cleaning and buffing (e.g.

ceramic tiles, gres tiles, and concrete flooring).

Floors are clean and have a uniform glossy finish.

Non-slip floors are clean and have a uniform matte finish.

Services are performed at the specified frequencies.

3.1.2.5 Wet Mopping The Contractor

shall wet mop floors to ensure that floors are clean.

The Contractor shall first dry sweep and then wet mop uncarpeted floors, including stairwells and elevators. Scuff marks, spots, and dried stains shall be removed.

Floors are clean.

Hospital, clinic, and galley floors are clean and sanitary.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard The Contractor shall use a microfiber looped mop system or equivalent to sanitize floors in MTF spaces designed as medical patient care areas, to include Buildings 272, 273 and 550.

To minimize the infectious disease cross-contamination risk, the Contractor shall change the mop head not less than after every third room or whenever germicidal solution appears dirty. Anytime a mop must be used for the removal of body fluids (e.g., blood, urine, feces, vomitus), both the mop head and germicidal solution shall be changed before cleaning another area.

High Pressure Laminate (HPL) floors shall be damp mopped with an approved cleaning solution.

Medical patient care areas and galley floors to be sanitized are identified on the Custodial Inventory provided in J- 1503010-07.

specified frequencies.

3.1.2.6 Stripping, Coating, and Buffing

The Contractor shall strip, coat and buff floors to ensure that floors are clean and sightly.

The Contractor shall coat floors to ensure continuous protection.

The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

The Contractor shall apply sufficient coats of product to protect floors from traffic and use.

For continuous protection, the Contractor shall apply sufficient coats of product as necessary to protect floors from traffic and use

Floors are clean, free of previously applied coat, and have a uniform glossy finish.

Floors are properly coated and protected.

Non-slip floors are clean and have a uniform matte finish.

Services are performed at the

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard

Floor products used shall result in a non-slip finish.

All stripping, coating, and buffing to be performed in MTFs during work days shall not start before 1700 hr.

Informational Note:

Approximately 50% of the total uncarpeted floor area in this contract does not require stripping, coating, and buffing (e.g. ceramic tiles, gres tiles, and concrete flooring).

3.1.2.7 Carpet and Rug

Deep Cleaning

The Contractor shall deep clean carpets and rugs to ensure that floors are clean, sightly and available for use in a timely manner.

Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes.

Carpets and rugs are clean.

Carpets and rugs are dry and passable in 12 hours.

Services are performed at the specified frequencies.

3.1.2.8 Floor Scrubbing The Contractor

shall scrub floors, including joints and corners, to ensure they present a clean, dry appearance free from dirt, scuff marks, smears, and stains.

The Contractor shall clean floors to remove chewing gum and similar substances prior to machine scrubbing.

The Contractor shall machine scrub all ceramic tile surfaced floors, to include showers.

Floor surfaces, including joints and corners, are clean and sightly, without embedded dirt, cleaning solution, film debris, stains, marks, wads of gum, tar and similar substances.

Services are performed at the specified frequencies.

3.1.3 Restroom Services The Contractor

shall service restrooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

Restrooms include adjacent or integral locker rooms and showers.

As part of restroom services, the Contractor shall clean and service locker rooms, showers, classrooms, patient care and exam rooms, to include all sink fixtures, soap, sanitizer and

Restrooms are clean, sanitary, and sightly consistent with the specified Service Level and/or Service Class.

Restrooms are adequately stocked

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard paper towel dispensers located outside restroom areas as part of restroom services.

The Contractor shall inform the KO when dispensers, fixtures, and drinking fountains are damaged or missing.

The Contractor shall use restroom supplies that are compatible with existing dispensers. The Contractor shall not change type or model of dispensers or soap without approval by the KO.

The Contractor shall replace defective dispensers within five

(5) working days following discovery or receipt of notification from the Government.

The Contractor shall clean and sanitize restrooms serving patient care areas per The Joint Commission and NAVHOSP Sigonella Infection Prevention and Control Plan housekeeping standards, protocol and guidelines.

Restrooms and showers/locker rooms shall be clearly marked "Closed for Cleaning" during the time of cleaning and servicing by attendants of the opposite gender.

The Contractor shall post in all restrooms a cleaning schedule clearly showing day and time each restroom is scheduled to receive cleaning services.

Additionally, the Contractor shall also post alongside with the restroom-cleaning schedule, an inspection sheet with custodial personnel initials date and time as per section F.

with restroom supplies.

Services are performed at the

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard

3.1.3.1 Restroom Cleaning The Contractor

shall clean and disinfect restrooms to ensure they are clean, sanitary, and free of offensive odors.

All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

All restroom floors, walls, partitions, fixtures, countertops, mirrors, and shower areas to include shower curtains/doors shall be disinfected.

Tiled walls/partitions and washable surfaces other than paint-finished walls up to a height of two (2) meters above floor level shall be washed and cleaned free of dirt, stains, and streaks. Abrasive cleaners shall not be used on fiberglass surfaces. All tiled walls, including cracks and those under fixture edges and lips, shall be free of dirt, marks, streaks, stains, deposits, and grout seams. All surfaces shall be rinsed with clear water and dried to be free of soap residue, detergent film, rust stains, and mold deposits.

All graffiti from restroom surfaces shall be removed.

All restrooms are clean, sanitary, and free of offensive odors.

No graffiti present on restroom surfaces.

Cleaning is performed at the specified frequencies.

3.1.3.2 Restroom

Servicing

The Contractor shall service restrooms to ensure they are stocked with sufficient supplies and waste containers are emptied.

The Contractor shall furnish all restroom supplies to include hand liquid antibacterial soap, toilet paper, toilet seat protectors, urinal screens and deodorant tablets, room deodorizers, replacement dispenser batteries, waste container and feminine hygiene bin liners, shower curtains and toilet paper and paper towels appropriately sized to match existing dispensers.

Restroom supplies are filled to capacity and are available.

Restroom waste containers are empty, clean, and clear transparent waterproof liners have been replaced.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard

The Contractor’s toilet paper and paper hand towels shall be biodegradable and will not result in clogging of sanitary sewage lines.

Restroom supplies furnished by the Contractor shall be of acceptable industrial grade and quality and shall be approved by the KO prior to use. The Contractor shall submit samples and technical documentation of proposed products per Section F.

Technical data of toilet paper and paper hand towels shall be submitted to the KO for approval prior to use per Section F.

The Contractor shall collect all waste from all restrooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

specified frequencies.

3.1.3.3 Portable Toilet The Contractor

shall provide, clean, service and disinfect Portable Toilets Cabins to ensure they are sanitary, free of offensive odors, and operational.

The Contractor shall provide, clean and service portable toilet cabins.

General characteristics of the toilet cabin shall be as follows:

- Chemical operating WC;

-Thermosetting plastic composition white walls;

- Anti-skid plastic composition footboard;

- Sling hook for crane;

- Air grids and locks;

- Soap and toilet paper dispensers;

- Cleaning brush;

- Pedal flush; Pedal sink faucet;

-Mirror, -Anti-vandalism door.

Portable toilet cabins are operational, cleaned, disinfected and deodorized, supplies are restocked, waste is removed and disposed of, and chemical are provided.

Waste resulting from the use of portable toilet cabin is disposed of in accordance with all applicable Italian regulations.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard The Contractor shall dispose of waste resulting from the use of portable toilet cabin in accordance with all applicable Italian regulations.

3.1.4 Group

Shower/Locker Room Cleaning shall provide cleaning services in group shower/locker rooms to ensure areas are clean and sanitary.

All cleaning materials and equipment used in shower/locker rooms shall not be used in any other areas outside the shower/locker rooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

The Contractor shall collect all waste from all shower/locker rooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Shower/locker room supplies include toilet paper, toilet seat protectors, shower curtains, soap, and paper towels. Utilize dispenser where available.

All shower/locker rooms are clean, sanitary, and free of offensive odors.

Shower/locker room waste containers are empty, clean, and waterproof liners have been replaced.

Shower/locker room supplies are filled to capacity and are available.

Cleaning is performed at the specified frequencies.

3.1.5 Building Perimeter

Services

The Contractor shall provide building perimeter services to ensure that they are sightly.

Perimeter areas include porches, patios, sidewalks, courtyard areas, recreational pavilions, playground areas, designated smoking areas, equipment such as benches, picnic tables, barbecue grills, tables and chairs and umbrellas.

Courtyard areas are designated common use areas between wings of facilities, including, but not limited to, Bachelor Housing Buildings 170 and 623.

Building perimeters are sightly consistent with the specified Service Level and/or Service Class.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard Playground areas include the paved and rubber surfaces and play structures located adjacent to Bldg 314, Child Development Center and Bldg.

272, EDIS at NAS I.

The building perimeter is defined as the area from the building outside wall and shall be extended to include associated porches, patios, sidewalks, and designated smoking areas.

3.1.5.1 Debris Removal The Contractor

shall remove debris from the building perimeter to ensure a sightly appearance.

The Contractor shall remove debris from the perimeter areas and deposit all debris in the appropriate commercial waste container located at the nearest collection point. The Contactor shall pick up all waste around the containers.

The Contractor shall empty ash urns and refill or replace sand as necessary.

Bird droppings shall be removed from perimeter area surfaces and equipment. Areas subject to greater than normal accumulations include Bachelor Quarters courtyards for Buildings 170, 623, north canopy to Building 545 and west side of Building 318.

- Bldg. 170: Courtyard measures approx. 590 sm (from Exit Door of Lobby Area to the end of Bldg. 170). There are six (6) rectangle tables, four (4) round tables, and seven (7) umbrellas. Courtyard, tables and umbrellas shall be pressure washed and cleaned with the use of appropriate detergent from bird droppings and all types of dirt.

- Bldg. 623: Courtyard measures approx. 1200 sm

Building perimeters are clear of debris.

Equipment and playground structure surfaces are cleaned and sanitized.

Services are performed at the

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard (from Exit Door of Lobby Area to the end of Bldg. 623). There are two (2) rectangle tables, 11 round tables, and five (5) large umbrellas, seven (7) small umbrellas, and nine (9) benches. Courtyard, tables, umbrellas and benches shall be pressure washed and cleaned with the use of appropriate detergent from bird droppings and all types of dirt.

3.2 MTF Other/Special

Cleaning Services

(DHA)

The Contractor shall provide MTF special cleaning services to ensure services are performed in a complete and timely manner and infectious disease transmission is minimized.

The Contractor shall clean and sanitize patient care areas per The Joint Commission Accreditation Manual for Hospitals and NAVHOSP Sigonella Infection Prevention and Control Plan housekeeping standards, protocol and guidelines.

Special custodial requirements for NASSIG MTFs are provided in J-1503010-08.

Services are performed per specified requirements.

Work is completed per the Contractor’s schedule.

No more than two validated customer complaints per month are received regarding quality of service.

3.2.1 MTF Dedicated

Staffing

The Contractor shall provide MTF dedicated staffing to ensure urgent and routine housekeeping services are responded to and performed in a complete and timely manner.

To minimize the risk of cross-contamination, the Contractor shall provide dedicated staffing within patient care areas as follows: one (1) custodian per building floor to be present during regular working hours from 0700 through 2200 at Building 273 and one (1) custodian from 1530 through 2130 at Building 550.

Dedicated staffing shall perform all space cleaning, floor care, restroom services and discharge cleaning and shall respond immediately to and perform all requests for urgent services within their assigned area.

Urgent services include, but are not limited to, cleaning of overflowed restroom fixtures, spills, bodily fluids, liquid

Staffing is continuously present as specified.

Urgent requests are responded to within 15 minutes and completed within two hours following receipt of notification.

Surfaces are cleaned, safe and sanitary.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard spills, muddy or wet entrances, broken glass, and other similar instances.

The Government will notify the Contractor when urgent services are required.

The Contractor’s limit of liability for performance of urgent services is two (2) labor hours and $65 of material cost per occurrence.

3.2.2 MTF Discharge

Cleaning

The Contractor shall provide discharge cleaning to ensure patient care areas are clean, sanitary, and prepared for occupancy in a complete and timely manner.

Patient care areas are located in Building 273 as shown in J- 1503010-05.b. The Contractor shall perform discharge cleaning per NAVHOSP Sigonella Infection Prevention and Control Plan housekeeping standards, protocol and guidelines.

The Government will notify the Contractor of spaces requiring discharge cleaning. The Contractor shall acknowledge receipt within five (5) minutes following notification. The Contractor shall complete discharge cleaning of patient care areas to allow patient occupancy within one (1) hour following receipt of notification.

The Contractor shall perform changing or cleaning of privacy curtains whenever requested at no additional cost to the Government.

The historical estimated average number of occurrences of discharge cleaning is approximately 300 annually.

Patient care areas are cleaned, sanitary and sightly per specified requirements.

Work is documented and completed within specified times.

Contractor personnel are properly trained as specified.

No Contractor caused housekeeping violations in patient care areas result from The Joint Commission audits or NAVHOSP Sigonella Infection Control surveys.

3.2.3 MTF Bed Making The Contractor

shall make patient and non-patient beds to ensure beds are prepared for

Patient beds include those located in patient care areas.

Non-patient beds include those located in resident rooms, intern rooms, and duty rooms.

Beds are neatly made using clean, laundered linen within specified times.

1503010 - Custodial Spec Item Title Performance

Objective Related Information Performance

Standard use in a complete and timely manner.

The Contractor shall make patient care beds upon completion of discharge cleaning specified in Spec Item 3.2.1, Discharge Cleaning. The Government MTF staff will make all occupied patient beds daily. The Contractor shall make non-patient beds between the hours of 0700 and 1800 daily, seven days per week. All beds shall be made using clean, laundered sheets, pillow cases and blankets. Non-patient bed blankets, bedspreads and pillows shall be replaced with laundered items weekly. Non-patient bedroom bath linens, including towels, washcloths, hand-towels, and bath mats, shall be replaced daily.

Historical number of annual occurrences of non-patient bed making is approximately 1,825 for Building 273 and 730 for Building 550.

1503010 - Custodial Services Spec Item Title Performance Objective Related Information Performance

Standard 4 Non-

Recurring Work

Non-Recurring work may be ordered utilizing DoD FedMall in accordance with Section H or on a task order in accordance with the

PROCEDURES FOR

ISSUING ORDERS clause in Section G. The order will specify the exact locations and types of work to be accomplished. The period of performance will be specified in each order.

Refer to Non-Recurring Work ELINs for task listings, descriptions, and related requirements. All periods of performance are measured from issue date of order to acceptance of the work.

Performance standards for Non- Recurring work will be the same as those in Spec Item 3 where applicable.