260469_RFP_Exhibit_A_SOW_GMEDITS.pdf

RFP 260469

EXHIBIT A

SCOPE OF WORK

TOWING AND RECOVERY SERVICES

1.0 PURPOSE

The Orange County Transportation Authority (OCTA) is seeking qualified towing and recovery services on an as-needed basis for all revenue, non-revenue vehicles, equipment, and for abandoned or unauthorized vehicles located on OCTA-owned or controlled properties.

Services shall be available twenty-four (24) hours per day, seven (7) days per week, three hundred sixty-five (365) days per year, including holidays.

2.0 GENERAL REQUIREMENTS

2.1 Response Time

Contractor shall arrive at the designated tow location(s) within one (1) hour and thirty

(30) minutes for Emergency Service requests, unless otherwise authorized by OCTA personnel.

For Standard Service requests, Contractor shall perform services at the scheduled date and time agreed upon by OCTA. Failure to arrive at the scheduled time may result in fees, deductions, or other contractual remedies.

Emergency Service means towing or recovery required due to mechanical failure, accident, unsafe condition, roadway incident, or other operational event requiring immediate response.

Standard Service means planned towing or relocation scheduled in advance and not requiring immediate response.

2.2 Licensing and Certification

Contractor and all subcontractors shall:

1. Maintain valid California Class A or appropriate Commercial Driver’s Licenses for tow operators

2. Maintain valid Medical Examiner’s Certificates

3. Maintain a valid Motor Carrier Permit (MCP)

4. Maintain all required local, state, and federal licenses

If Contractor is unable to support any service requirement, Contractor shall arrange for qualified subcontractors at no additional cost to OCTA.

2.3 Equipment Compliance

All equipment shall comply with:

• California Vehicle Code

• Department of Transportation (DOT) regulations

• All applicable safety standards

2.4 Service Hours and Rate Application

Services shall be provided twenty-four (24) hours per day, seven (7) days per week, including weekends and holidays, and compensation shall be in accordance with Exhibit B. No additional holiday premium shall apply unless expressly authorized in writing by

OCTA.

3.0 TOW SERVICE REQUIREMENTS

3.1 General

Contractor shall provide towing, recovery, relocation, and transport services on an as-needed basis for OCTA vehicles, equipment, and vehicles located on OCTA-controlled property, as further described in this Section 3.0.

Failure to comply with service requirements may result in termination of the agreement.

3.2 Dispatch Requirements

1. Contractor shall provide a twenty-four (24)-hour dispatch number.

2. Dispatch shall acknowledge each tow request and confirm estimated arrival time.

3. Contractor shall maintain communication with OCTA Fleet, Transit Police, or designated OCTA representative.

4. GPS tracking documentation may be required to verify arrival times.

3.3 Revenue Vehicle Towing (Transit & Paratransit Buses)

Contractor shall be responsible for any damage to OCTA vehicles resulting from improper towing procedures, loading angles, securement, or transport.

1. Alternative-fueled forty (40)-foot buses shall be towed using a Landoll traveling axle trailer with a loading angle not to exceed six (6) degrees for low-floor buses.

2. Alternative-fueled buses (electric, hydrogen, compressed natural gas) have rooftop components requiring height-restricted towing equipment.

3. Contractor shall comply with all OCTA Technical Data Notices regarding alternative-fuel vehicle handling.

4. Articulated sixty (60)-foot buses must be towed with equipment rated appropriately for size and weight.

5. Three (3) axle wreckers (25-ton capacity or greater) shall be available when required.

3.4 Non-Revenue Vehicle Towing

Contractor shall provide towing and roadside assistance for Service Vans, Pickup trucks, Sedans and SUVs.

Services may include:

• Jump starts

• Tire changes

• Lock-out assistance

• Winching

• Short-distance relocations

3.5 Abandoned and Unauthorized Vehicles on OCTA Property

Contractor shall be responsible for the towing, removal, impound, storage, and final disposition of abandoned, illegally parked, or unauthorized vehicles, trailers, and other motorized units (including passenger vehicles, motorcycles, scooters, and similar equipment) located on any OCTA-owned, leased, or controlled property, when authorized by OCTA.

Upon authorization, the Contractor shall assume full custody and control of the vehicle and shall be solely responsible for all actions taken thereafter, in compliance with applicable federal, state, and local laws, including the California Vehicle Code.

Services shall include, but are not limited to:

• Coordination with OCTA Transit Police or an authorized OCTA representative for removal authorization only

• Documentation of vehicle condition at the time of removal

• Towing and transport to Contractor-controlled impound facility

• Impound, storage, lien processing, and disposal in accordance with applicable laws and regulations

• Release of vehicles directly by the Contractor to vehicle owners or authorized parties OCTA shall not assume responsibility for storage, release, lien processing, or disposal of any vehicle removed under this section.

3.6 Towing and Transportation of Boom Lifts and Other Small Equipment Contractor shall provide transportation and hauling services for OCTA-owned, leased, or operated boom lifts (including JLG or similar equipment), and other small OCTA equipment on an as-needed basis.

Services may include:

• Loading and unloading at OCTA facilities, job sites, or third-party vendor locations;

• Transport between OCTA bases, facilities, project sites, or repair vendors;

• Winching or recovery of disabled equipment;

• Flatbed or appropriate trailer transport based on equipment size and weight.

Contractor shall provide properly rated transport equipment and ensure all loads are secured in accordance with applicable Department Of Transportation (DOT) cargo securement regulations.

Contractor assumes full responsibility for proper load securement and shall be liable to OCTA for losses arising from improper transport or equipment handling.

Contractor shall be responsible for any damage resulting from improper loading, transport, or unloading.

3.7 Accident and Recovery Work

Contractor shall provide appropriate environmental protection and containment measures. Recovery services may include:

• On-scene accident recovery

• Debris removal

• Fluid spill containment

• Uprighting overturned vehicles

• Winching from restricted areas

3.8 Pre-Tow Inspection

Prior to loading any OCTA vehicle, Contractor and OCTA personnel shall conduct and document a joint vehicle condition inspection. A tow form shall be completed and signed when possible.

3.9 Axle Removal

OCTA road-call mechanics may remove axles and install OCTA-furnished axle hole covers prior to Contractor arrival at the tow location. Contractor shall be capable of removing axles and installing OCTA-furnished axle hole covers when specifically requested by OCTA. Axle removal by Contractor shall occur only upon express direction from OCTA personnel.

All removed axles shall be returned to OCTA at the designated facility.

3.10 Tow Request Form and Documentation Requirements

Contractor shall complete OCTA Tow Request Form OP-MNT-024 (Attachment A) for each revenue tow request, as provided by OCTA.

The Tow Request Form shall document, at a minimum:

• Time notified

• Arrival time on-site

• Tow origin and destination

• Vehicle condition inspection

• Tow operator signature

• Time cleared When OCTA personnel are present, the form shall be signed by the appropriate OCTA representative. If OCTA personnel are not available to verify arrival time, Contractor shall provide alternate documentation confirming arrival and service times. Acceptable documentation may include GPS tracking records or equivalent electronic timestamp verification.

Completed Tow Request Forms and any required GPS documentation shall be submitted with the corresponding invoice for payment verification. Failure to provide required documentation may result in invoice rejection or delayed payment.

4.0 STORAGE REQUIREMENTS

If storage is required:

• Storage facility shall be secure, fenced, and monitored.

• Contractor shall maintain vehicle security.

• Storage fees shall comply with agreed rate schedule.

• Contractor shall allow OCTA access during normal business hours.

5.0 COMPLIANCE

Contractor shall comply with:

• FTA and DOT regulations

• Drug and Alcohol Program Requirements (49 CFR Part 40 and 655)

• All applicable federal, state, and local laws

Georgia Martinez Comment on Text Spell out

Contractor shall maintain a zero-tolerance drug and alcohol policy consistent with OCTA policy. Failure to comply may result in suspension or termination.

6.0 FEES AND DEDUCTIONS

6.1 Leaks and Spills

Contractor shall be responsible for costs associated with cleanup caused by Contractor equipment.

6.2 Fines

Contractor shall be responsible for fines resulting from regulatory violations attributable to Contractor actions.

6.3 Damages

Contractor shall be liable for all direct damages to OCTA vehicles, equipment, or property resulting from Contractor negligence, improper towing, improper securement, or failure to comply with applicable regulations.

6.4 Late Arrivals

A $100 fee may be assessed for failure to meet the response time requirements set forth in Section 2.1, unless otherwise authorized by OCTA.

OCTA reserves the right to withhold payment for services not performed in accordance with this Scope of Work.

7.0 PERFORMANCE STANDARDS

7.1 Response Time Compliance

Contractor shall meet the required response time in Section 2.1 at least 95% of the time on a quarterly basis.

Failure to maintain 95% compliance may result in assessment of additional deductions or corrective action.

7.2 Documentation Accuracy

100% of tow events shall include documentation consistent with Section 3.10, including at a minimum:

• Time dispatched

• Time arrived

• Vehicle condition report

• Destination location

• OCTA authorization confirmation Incomplete documentation may result in invoice rejection.

7.3 Equipment Availability

Contractor shall maintain sufficient staffing and equipment to meet demand without service interruption.

Repeated inability to provide required equipment may constitute material breach.

7.4 Safety Compliance

Any DOT citation, safety violation, or regulatory action attributable to Contractor operations may result in corrective action, suspension, or termination.

8.0 SERVICE LOCATIONS

Contractor shall provide services throughout Orange County and surrounding counties when required. Vehicles may be towed to/from, but are not limited to:

8.1 Anaheim Base

1717 East Via Burton Anaheim, CA 92806

8.2 Garden Grove Base*

11790 Cardinal Circle 11800 Woodbury Road Garden Grove, CA 92843

8.3 Irvine Sand Canyon Base*

14736 Sand Canyon Road 6671 Marine Way Irvine, CA 92618

8.4 Irvine Construction Circle Base

16281 Construction Circle West Irvine, CA 92606

8.5 Santa Ana Base

4301 West MacArthur Boulevard Santa Ana, CA 92704

8.6 Brea Park-and-Ride

937 East Lambert Road Brea, CA 92821

8.7 Fullerton Park-and-Ride

3000 West Orangethorpe Avenue Fullerton, CA 92833

8.8 Goldenwest Transportation Center /

Park-and-Ride* 7301 & 7401 Center Avenue Huntington Beach, CA 92647

8.9 Laguna Hills Transportation Center

24282 Calle De Los Caballeros Laguna Hills, CA 92653

8.10 Newport Beach Transportation Center

1550 Avocado Avenue Newport Beach, CA 92660

The following facilities support the OC Streetcar system:

8.11 Maintenance Storage Facility (MSF)

2008 West 5th Street Santa Ana, CA 92703

8.12 Harbor Park-and-Ride

13914 Harbor Boulevard Garden Grove, CA 92843

8.13 SARTC Parking Lot

E Santa Ana Blvd. & N Santiago St.

Santa Ana, CA 92701

* Garden Grove, Irvine Sand Canyon, and Goldenwest each constitute one (1) continuous property.

Services shall also include response to any other OCTA-owned, leased, or controlled property not specifically listed above. OCTA may require transport between OCTA facilities or to third-party repair vendors, including off-site or out-of-county repair facilities, as directed.

TOW REQUEST

For Maintenance Dept. Processing

OP-MNT-024.docm (04/17/18) Page 1 of 1

COMPLETED BY OCTA EMPLOYEE

Date: Time Notified: : Pick-Up Time: Immediate :

Vehicle #: Vehicle Type: Bus Length:

Arrival Time On-Site: : WO #:

Tow From: Tow To:

Mechanic’s Name: Badge #:

COMPLETED BY TOW OPERATOR

TOW OPERATOR INSPECTION

No exterior defects found

Defects found (Note discrepancies below)

Tow Company:

Tow Operator Signature Date

COMPLETED BY OCTA or MAINTENANCE VENDOR

Vehicle Condition Verified

Additional Defects (Note discrepancies below)

None

Time Cleared: :

OCTA or Maintenance Vendor Signature Date

RFP 260469

EHXIBIT A

ATTACHMENT A

250257_Tow Request.pdf