Broker Services - Cloud-Based VoIP Telephone System

The Town of Stratford, Connecticut, through its Information Technology Department, is seeking broker services to assist with replacing the current private branch exchange (PBX) phone system with a cloud-based Voice over Internet Protocol (VoIP) telephone system. The procurement is structured as a Request for Proposals (RFP 2024-36) targeting vendors who can provide comprehensive broker services to facilitate a phased implementation across fifteen municipal locations while maintaining existing phone numbers. The primary deliverables include broker services that will guide the town through the technical transition from a traditional PBX system to a cloud-based VoIP infrastructure. Vendors must demonstrate expertise in telecommunications system migration, cloud telephony solutions, and project management capabilities. The solicitation period runs from May 8, 2024, to May 23, 2024, with a specific vendor question and answer period scheduled from May 8 to May 15, 2024. All proposals must be submitted physically to the Purchasing Agent, Phillip Ryan, with electronic submissions explicitly prohibited. Interested vendors must communicate all inquiries via email, with verbal communications not being accepted.

The RFP does not specify any set-aside designations, disadvantaged enterprise requirements, or restrictions on the types of organizations that can respond. No incumbent vendor information is provided, and the documentation does not detail the current telecommunications infrastructure beyond mentioning the existing PBX system. The solicitation has been designated as having no line items, and no estimated total contract value is disclosed in the available documents. Payment terms are established as Net 30 Days, suggesting a standard payment timeline for the selected vendor. The implementation is planned as a phased rollout across the fifteen municipal locations, indicating a potentially complex and extended project timeline. While specific technical integration requirements are not explicitly outlined, vendors should be prepared to demonstrate their ability to maintain existing phone numbers during the system transition and provide comprehensive broker services throughout the implementation process.