Small Purchase Procedures 2067-23 After Hours Answering Service

The Housing Authority of the City of Hartford (HACH) is issuing a Small Purchase Solicitation (SPS) seeking a single contractor to provide after-hours, live answering service for their customer service operations. The solicitation covers phone call coverage outside normal business hours, including lunch periods, leave time, and holidays, for approximately 1,000 residences across several communities managed by 3 property managers. The primary objective is to ensure continuous communication access for HACH community residents when the primary customer service office is closed. The solicitation opened on May 8, 2023, with proposals due by June 1, 2023, at 2:00 PM EDT. A structured vendor Q&A period is established from May 9 to May 22, 2023, during which potential bidders can seek clarification about the requirements. The answering service must be provided with Free On Board Destination delivery terms, and payment terms will be vendor-specified. While specific evaluation criteria are not explicitly detailed in the documentation, the solicitation appears to be open to all vendors capable of meeting the live answering service requirements.

The solicitation does not indicate any specific set-aside designations or restrictions on responding organizations. No incumbent vendor information is provided, and there are no explicit details about existing infrastructure or technology integration requirements. The documents consistently note that an estimated total contract value is unspecified, providing no insight into potential budget ranges or award values. The solicitation package includes multiple document versions and three addenda, suggesting potential updates or refinements to the original requirements. Interested vendors are directed to contact Kim Cotharin in the HACH Procurement Department for any questions. The contract appears to be a comprehensive service agreement with no line-item specifications, indicating that vendors should provide a holistic pricing approach for the entire scope of after-hours answering services.