911 Support for Avaya System

The State of Nevada, through its Department of Administration - Enterprise IT Services, is seeking proposals for 911 Support services for the Avaya Aura Communications Systems used throughout the state, including in Churchill County. The purpose is to obtain an Enhanced 911 solution for taking Voice over Internet Protocol (VoIP) 911 calls and routing them to the correct Public Safety Answering Point (PSAP) with the correct address information. The recommended solution includes supporting an initial implementation of 3,000 VoIP endpoints, with an additional 1,000 endpoints to be added in the second year, for a total of 4,000 endpoints. The contract will be for a four-year term, anticipated to start upon approval by the Nevada State Board of Examiners on December 10, 2019. The RFP outlines various technical and functional requirements, including E911 call routing, endpoint discovery, notification alerts, failover capabilities, and the ability to scale as the state migrates from digital and analog devices to VoIP.

The State of Nevada does not have funding for any upfront equipment or professional services costs, so vendors must propose options to spread those costs across the first two years of the contract. The procurement is open to all qualified vendors, and there are no set-aside designations or restrictions on the types of organizations that can respond. The incumbent vendor is not specified in the provided documents. The estimated value or budget range for this contract opportunity is not included in the information provided.