Purchase, Installation, and Maintenance of VoIP PBX/UCC, Voice Messaging System

The Town of Greenwich, Connecticut issued an Invitation to Bid (ITB) on September 4, 2025, for the purchase, installation, and maintenance of a VoIP PBX/UCC (Unified Communications and Collaboration) system and voice messaging system. Responses are due by October 1, 2025, at 11:00 AM EDT. The solicitation is open to all vendors and requires delivery on a Free On Board Destination basis within the RFP timeframe. The procurement includes multiple supporting documents comprising the primary RFP, two addenda, and pricing exhibit sheets offering both standard and perpetual licensing options. Vendors must carefully review all documentation, including exhibits and addenda, to ensure compliance with current specifications and pricing requirements. The Town of Greenwich is not currently accepting electronic bids and requires vendors to follow specific RFB/RFP document submission instructions. Inquiries regarding the solicitation should be directed to Daniel Centofanti at the Town of Greenwich, 101 Field Point Road, Greenwich, CT 06830, by telephone at 203-622-7882 or email at Daniel.Centofanti@greenwichct.gov. No vendor questions and answers period has been scheduled, and no estimated total contract value has been disclosed in the solicitation.

The solicitation document does not specify line items, quantities, set-aside designations, or restrictions on the types of organizations eligible to respond. No information regarding disadvantaged enterprise preferences, incumbent vendors, current contractors, or existing infrastructure requiring integration has been disclosed in the available materials. Payment terms are to be specified by vendors according to RFP requirements. The specific contract award value or budget range has not been disclosed in the solicitation header or summary documentation. Interested vendors should obtain complete details from the full RFP document and all associated exhibits and addenda to determine pricing structures, scope specifications, and submission requirements.