Servicesource Inc.

Servicesource Inc., an AbilityOne-certified nonprofit disability resource organization headquartered in Oakton, Virginia, delivers facilities management, custodial operations, food services, mailroom and mail distribution, medical supply assembly, and administrative support to federal agencies as a prime contractor (94% of recent awards) and subcontractor on federal health programs. The organization competes exclusively in unrestricted federal procurements without leveraging small-business set-asides, operating as a tax-exempt nonprofit with a stated mission to create employment opportunities for individuals with disabilities while providing mission-critical support services across civilian and defense agencies.

Servicesource's customer concentration reflects diversified agency exposure anchored by major facilities management and administrative support commitments. By award count, the Defense Logistics Agency Troop Support Medical (233 awards, $21.2 million combined potential value), the Department of Defense Washington Headquarters Service (223 awards, $616.1 million), and the Department of the Army Materiel Command Sustainment Command (58 awards, $290.5 million) lead across facilities and food service delivery orders. By potential value, the rankings shift toward high-dollar indefinite-delivery vehicles: the Washington Headquarters Service dominates at $616.1 million across 223 task orders, followed by the Department of Treasury Internal Revenue Service ($603.9 million across 32 awards primarily for nationwide mailroom operations), and the Department of Justice Federal Bureau of Investigation Headquarters Division ($574.5 million across 20 awards for janitorial services at Vienna, Virginia). Recent representative work includes a $79.6 million definitive contract with the IRS for nationwide contracted mailroom services through December 2030 (prime-performed, firm fixed-price), a $205.2 million Department of Justice contract for FBI and DEA janitorial services through August 2027 with SCI-reported invoicing of $10.8 million and 105 FTEs in FY2025, and a $116.1 million single-award indefinite-delivery vehicle with the Washington Headquarters Service for comprehensive facilities operations and building maintenance at the Mark Center complex in Alexandria, Virginia through September 2026.

Servicesource holds a multi-billion-dollar ceiling position on the General Services Administration's OASIS+ Unrestricted Multiple Award Contract (awarded December 17, 2024, through December 16, 2029) that enables competition across diverse service categories including facilities management, custodial operations, and food services. The top five parent vehicles collectively account for over $215 million in combined potential value: the HQ003417D0007 IDV under Washington Headquarters Service (104 task orders, $115.7 million), HQ003421D0030 (53 task orders, $136.8 million), HQ003414D0018 (70 task orders, $60.5 million), W911RZ16D0001 with the Army Sustainment Command (21 task orders, $42.9 million), and the GSA Region 8 custodial services contract ($2.6 million, single-award through October 2029). Activity trajectory shows modest growth from 27 awards in 2022 to a peak of 77 in 2024, followed by a decline to 46 in 2026 year-to-date; recompete pressure concentrates in the next 24 months, with 21 awards (combined potential value $272.8 million) reaching ultimate completion and therefore facing renewal or competitive loss.

Service Contract Inventory reporting captures a partial view of Servicesource's federal service-contract footprint above the $150,000 threshold. SCI-reported invoicing grew from $14.9 million in FY2022 across 177 FTEs to $79.9 million in FY2025 across 612 FTEs, reflecting significant scale-up in staffing and revenue on SCI-reportable contracts. Median government-paid rates ran around $59.67 per hour, with senior labor pricing extending through $135.40 per hour at the 90th percentile and entry-level labor at $28.17 per hour at the 10th percentile. Across SCI-reportable prime contracts, subcontractors account for an average 6% of contractor hours, with 41 named subcontractors identified across the portfolio—a posture reflecting Servicesource's reliance on direct self-performance rather than subcontractor-driven delivery. In FY2024, the FBI and DEA janitorial contract reported 54% subcontractor engagement, notably higher than the portfolio median.

Servicesource operates as a subcontractor primarily in healthcare and mailroom support roles. Named prime contractors include Cardinal Health 200, LLC (medical/surgical equipment and supplies under TRBO REGION 1 and System Forward Resuscitative Surgical AM programs), Novitas Solutions Inc., First Coast Service Options Inc., and Mathematica Inc. (mailroom support tasks under Medicare Administrative Contractor jurisdictions H, L, and N), and Science Applications International Corporation (24/7/365 Tier I IT Service Desk Support on AESMP Platform and DE OB 1003AB). Subcontract work concentrates on mailroom operations and data entry support within federal health insurance benefit administration systems, with discrete engagement typically ranging from one to six subcontract task orders per prime relationship per fiscal year.

Federal grant activity includes a $10.82 million Project Grant (CFDA 84.421, Disability Innovation Fund) awarded October 1, 2024, by the U.S. Department of Education's Office of Special Education and Rehabilitative Services for the "Families Achieving Self Sufficiency Together (FASST)" program through September 2029, aimed at improving employment, education, and transition outcomes for individuals with disabilities. Servicesource also appears as a sub-recipient under the Virginia Department of Social Services on multiple "Employment Advancement" sub-awards (dated January 1, 2024, July 1, 2023, and March 1, 2023), reflecting the organization's alignment with federal disability employment and transition policy initiatives.

Corporate structure includes three named subsidiary entities—Employment Source Inc., Parc Community Partnership Foundation, and Opportunity Center, Inc.—all registered as AbilityOne nonprofits or nonprofit organizations. The parent-subsidiary structure supports operational delivery and mission-driven workforce development but does not materially alter the organization's federal competitive posture, which remains anchored by Servicesource Inc. as the primary contracting entity.