Servicesource Inc.

Servicesource Inc., an AbilityOne nonprofit agency headquartered in Oakton, Virginia, delivers facilities management, custodial operations, food services, mailroom and mail distribution, medical supply assembly, and administrative support to the federal government as a prime contractor (94% of awards) across dozens of civilian and defense agencies without set-aside restrictions. The organization operates as a tax-exempt nonprofit disability resource entity with a stated mission to create employment opportunities for individuals with disabilities while providing mission-critical support services to federal agencies.

Customer concentration is substantial and agency-diverse. By award count, the Defense Logistics Agency's Medical Supply Chain (228 awards, $21 million combined value) and DOD's Washington Headquarters Service (217 awards, $615.5 million combined value) lead, accounting for 49% of all awards in the source. By potential dollar value, concentration shifts toward larger contracts: the Washington Headquarters Service ($615.5 million), the Internal Revenue Service ($610.1 million), the Federal Bureau of Investigation ($562.7 million), the Army Sustainment Command ($287.4 million), and the Department of Transportation ($78.3 million) represent 67% of combined potential value. The divergence signals that while the Medical Supply Chain generates frequent small task orders, the Washington Headquarters Service, IRS, and FBI anchor the financial footprint with multi-hundred-million-dollar commitments spanning facilities operations, mailroom services, and janitorial work.

Servicesource holds a multi-billion-dollar OASIS+ Unrestricted Multiple Award Contract (ceiling value $999.999 trillion, awarded December 17, 2024, through December 16, 2029) from the General Services Administration, alongside numerous single-award indefinite-delivery vehicles. Named IDV vehicles include a $116.1 million indefinite-delivery contract with the Washington Headquarters Service for comprehensive facilities operations and building maintenance at the Mark Center complex in Alexandria, Virginia (through September 30, 2026); a $46.3 million single-award IDV with the Army Sustainment Command for dining facility attendant services at Fort Carson, Colorado (through December 20, 2026); a $12.1 million IDV with the Army Sustainment Command for dining facility services at Joint Base Myer-Henderson Hall through June 2027; and regional GSA and EPA vehicles in the hundreds of millions of dollars. These vehicles enable Servicesource to compete for task orders nationwide across facilities and administrative support categories.

Activity trajectory shows growth. Awards per year rose from 27 in 2022 to 77 in 2024, then contracted to 50 in 2025 and 31 in 2026 (year-to-date as of June 2026). Across all awards, combined potential value stands at $3.21 billion with $1.81 billion obligated (56% of potential). Within the next twenty-four months, 21 awards with combined potential value of $82 million face ultimate completion and therefore expose the vendor to recompete activity across facilities management, mailroom, and food service categories.

Service Contract Inventory data shows SCI-reportable invoicing of $14.9 million in FY2022, $43.2 million in FY2023, and $63 million in FY2024 across prime service contracts above the $150,000 reporting threshold. This represents growth in annual invoiced federal service labor, though SCI is a strict subset excluding goods, products, and non-federal revenue. FTE trajectory on SCI-reportable contracts shows 267 FTEs in FY2022, declining to 223 in FY2023, then rising to 443 in FY2024, reflecting significant staffing expansion in recent activity. Government-paid hourly rates on SCI contracts median around $61.51 per hour, with 10th percentile labor at $19.55/hr (entry-level facilities support) and 90th percentile at $131.07/hr (specialized technical and administrative roles). Across SCI-reportable prime contracts, subcontractors performed an average of 4% of total contractor hours, with nine named subcontractors engaged, indicating Servicesource predominantly self-performs labor on federal service contracts.

As a subcontractor, Servicesource performs mailroom support and administrative work under Medicare Administrative Contractor primes including Novitas Solutions, First Coast Service Options, and Mathematica Inc., delivering mailroom tasks on first-shift cycles. The organization also supplies medical and surgical equipment under Cardinal Health 200, LLC prime contracts (System Forward Resuscitative Surgical and TRBO Region 1 product lines) and provides 24/7/365 Tier I IT service desk support to Science Applications International Corporation on Defense enterprise platforms. Across subcontract work, Servicesource engages both as a labor supplier for facilities and administrative functions and as an equipment/supply vendor on health-related contracts.

Federal grant footprint includes a $10.82 million Project Grant (CFDA 84.421, Disability Innovation Fund) awarded October 1, 2024, by the Department of Education's Office of Special Education and Rehabilitative Services to support the "Families Achieving Self Sufficiency Together (FASST)" initiative—a five-year model demonstration project running through September 30, 2029—aimed at improving employment, education, and transition outcomes for individuals with disabilities. Servicesource also acts as a sub-recipient on Virginia Department of Social Services employment advancement grants (four sub-awards visible in the source, dated March 2023 through October 2024).

The corporate structure includes two named AbilityOne nonprofit subsidiaries—Opportunity Center, Inc. and Employment Source Inc.—alongside Servicesource Inc. itself, all registered as nonprofit organizations. The subsidiary names signal specialization in employment and opportunity services aligned with the parent's disability-employment mission, though specific capability differentiation or operational boundaries are not detailed in the source. Servicesource competes exclusively in unrestricted federal procurements without leveraging 8(a), HUBZone, SDVOSB, WOSB, or other small-business set-asides, positioning the organization as a prime contractor capable of winning competitively across full-and-open federal service categories while advancing its nonprofit mission in the federal contracting marketplace.