VoIP/Digital Telephone System

Monroe County, Wisconsin is seeking bids for a comprehensive VoIP/Digital telephone system replacement project covering eight county buildings located in Sparta. The procurement aims to replace existing end-of-life integrated telephone systems by implementing a new converged communication infrastructure that will utilize existing telephone company voice circuits and leverage the county-wide metro Ethernet network. The project requires vendors to provide call handling software, voicemail solutions, phones, dial plan design, hunt group configuration, and comprehensive user training. Evaluation criteria will prioritize competitive pricing (50%), supportability (25%), and available features (25%), with the county selecting the best overall solution rather than the lowest-cost bid. A mandatory bidders' conference was held on August 17, 2017, from 12:30 PM to 4:30 PM, and all proposals were due by 2:30 PM on August 31, 2017, to be submitted via email or mail to the Monroe County Purchasing Coordinator. The county prefers a 90-day project turnaround and requires vendors to provide firm pricing valid for 60 days, with detailed labor cost breakdowns and separate figures for travel and related expenses.

The solicitation does not explicitly mention specific set-aside designations or restrictions on respondent types. The existing infrastructure involves a NEC phone system serving multiple facilities with varying connectivity capabilities, including buildings in Cashton, Wilton, Tomah, and the Dog Pound, all equipped with 2960 switches and power over Ethernet. The system must support integration with existing infrastructure, including a paging system at Rolling Hills and accommodating planned facility transitions such as Courthouse staff relocating to the Justice Center and Health and Human Services moving into the Courthouse by April 2018. Technical requirements include site independence, extension mobility, unified voicemail-to-email features, ACD call center functionality, and comprehensive security measures. While no specific budget range is provided, the project involves comprehensive system replacement across eight buildings, suggesting a potentially significant investment in telecommunications infrastructure. Vendors must provide equipment load information, execute performance guarantees, and support completion criteria including 911 testing, VoIP link testing, station configuration, call quality validation, and user training.