UNSPSC 43191516: Keyphone system

A phone device that is structured with the main device equipped with the control function and phone terminal with the call selection button and others to use jointly with the phone lines with several phones.

UNSPSC 43191516 Keyphone system is a Commodity code that in recent state and local practice covers telephone answering and dispatch services — voice-based inbound call handling, message taking, and service-request routing rather than hardware systems alone. Collier County's current ITB 26-8670 illustrates the scope: 24-hour answering and dispatch for a public utilities department, handling simultaneous call volumes up to 20 and extraordinary spikes exceeding 100 calls per hour, with bilingual capability, call recording, and rapid dispatch response. The code also captures network systems and supplies procurement through cooperative channels, as evidenced by Region 7 Purchasing Cooperative's NET2223 catalog discount bid for network systems and supplies. Issuing bodies under this code include county procurement offices and school-district cooperatives; Collier County Board of County Commissioners and Region 7 Purchasing Cooperative (an education service center cooperative serving member districts) are the named repeat buyers in the recent record.

Geographic activity centers on Florida and Texas. Collier County, Florida posted the most recent opportunity — ITB 26-8670, due August 13, 2026, with historical annual spending near $60,000 and a three-year contract term with optional two-year renewal. Region 7 Purchasing Cooperative in Texas issued NET2223 in mid-2022 with estimated expenditures of $6,437,531 over a one-year contract period, reflecting substantial volume available through cooperative purchasing. Collier County's solicitation includes a local-vendor preference under county ordinance, requires a 5% bid bond, three references from similar projects within the last five years, and mandates call-handling performance benchmarks including four-ring answer time and ten-minute dispatch response. Bidders must complete county certification forms covering conflict of interest, E-Verify compliance, and vendor status declaration.