UNSPSC 43191516: Keyphone system

A phone device that is structured with the main device equipped with the control function and phone terminal with the call selection button and others to use jointly with the phone lines with several phones.

UNSPSC 43191516 Keyphone system is a Commodity code that in practice encompasses telephone answering and dispatch services for municipal utilities and public departments, not telecommunications equipment per se. State and local governments soliciting under this code are primarily county utility departments and public works divisions purchasing outsourced call-handling capacity, including 24-hour answering services, call recording and retention, multilingual support, and emergency dispatch capabilities. The issuing bodies are county-level procurement offices, specifically utilities and public services departments within those counties. The services being bought include call volume management (handling 20+ simultaneous calls and peaks exceeding 100 calls per hour), bilingual customer service, call tracking and reporting, and rapid dispatch response protocols with documented service level agreements for answer time and incident response.

Collier County, Florida represents the most recent and concrete example of current procurement activity under the code. On August 13, 2026, the Collier County Board of County Commissioners Procurement Services Division issued ITB 26-8670 for answering and dispatch services supporting the Public Utilities Department, with bids due that same date. The contract covers potable water, wastewater, solid waste, irrigation quality water, utility billing, and capital improvement inquiries, running 3:00 p.m. to 8:00 a.m. weekdays and 24 hours on weekends and holidays, with a three-year base term and optional two-year renewal. Historical annual spending is approximately $60,000 with pricing scaled on a base monthly fee for up to 5,000 calls plus per-call overage charges. Collier County applies a local-vendor preference under its Procurement Ordinance Section Sixteen to vendors with a current local Business Tax Receipt and physical address within the county. The solicitation required a 5% bid bond, three references from similar projects, compliance certifications, and 180-day firm pricing.