UNSPSC 43191515: Speaker phone

A telephone with a microphone and loudspeaker provided separately from those in the handset, thus enabling group conversation.

UNSPSC 43191515 Speaker phone (Commodity) represents telephone answering and dispatch services for municipal utilities and public agencies, based on recent state and local procurement activity. Despite its nominal product classification, the code is being applied to contracting for 24-hour call-center operations — incoming call handling, message routing, and emergency dispatch coordination — rather than physical speaker phone equipment. State and local governments use this code to solicit integrated answering services that combine live operator staffing, call recording, multi-language support, and dispatch workflow integration. Issuing bodies include county departments of utilities, water, and public services; the recent activity reflects a shift toward outsourced managed answering services rather than in-house call operations.

Collier County Board of County Commissioners Procurement Services Division posted ITB 26-8670 on August 13, 2026, soliciting 24-hour answering and dispatch services for its Public Utilities Department under a three-year term with one optional two-year renewal (historical annual spending approximately $60,000). The scope includes call handling for potable water, wastewater, solid waste collection, utility billing, and capital improvement inquiries; required capabilities encompass call recording with 90-day retention, bilingual English and Spanish support, four-ring answer-time performance, and ten-minute dispatch response. The County applies a local-vendor preference under Collier County Procurement Ordinance Section Sixteen, favoring vendors with physical business addresses in Collier County and current local Business Tax Receipts. A 5% bid bond is required, and successful bidders must provide three references from similar projects within the last five years.