Unified Communication as a Service RFP (UCaaS)
Closed State & local contract opportunity Posted
- Solicitation number
- 269EMCPS-25-002
- State
- New Jersey
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
Opportunity details come from bidnetdirect.com. Updated .
About this opportunity
EdgeMarket is conducting an omnibus Request for Proposal (RFP) #269EMCPS-25-002 for Unified Communications as a Service (UCaaS) for its cooperative purchasing system, targeting members across New Jersey, New York, Pennsylvania, Delaware, and Virginia, with a specific focus on Atlantic County. The solicitation seeks cloud-based communication solutions that integrate voice, video conferencing, messaging, and collaboration tools into a seamless, scalable platform supporting both in-office and remote work environments across multiple campuses. Successful vendors must provide a comprehensive digital communication system capable of 99.999% uptime, with robust integration capabilities including Microsoft Teams and Google Workspace, comprehensive e911 support, multi-factor authentication, and compliance with accessibility and security standards like SOC2 and HIPAA. The RFP was released on May 6, 2025, with proposals due by June 17, 2025 at 2:00 pm EST, and anticipates contract awards in September 2025 with a contract start date in November 2025. The contract term is structured for 5 years, consisting of an initial 3-year period with two potential 1-year renewals. Evaluation will weight proposals across three primary categories: company qualifications (30%), proposed solution (60%), and price proposal (10%), with an administrative fee of 2% charged on participant payments.
The RFP emphasizes opportunities for diverse business participation, with provisions encouraging small business enterprises, minority business enterprises, and women's business enterprises. Vendors must comply with extensive New Jersey state requirements, including anti-discrimination provisions, affirmative action compliance, and ownership disclosure regulations. Specific compliance documents include the New Jersey Business Registration Certificate, Employee Information Report (Form AA302), and certifications regarding political contributions and activities in Russia, Belarus, and Iran. While specific budget ranges are not explicitly detailed, the omnibus procurement approach suggests flexibility for multiple vendor awards and tiered pricing models including flat rate, usage-based, per-user, and consortium buying schedules. Bidders must demonstrate technical capabilities across VOIP telephony, conference calling, call center functionality, collaboration tools, SIP trunking, and comprehensive support capabilities. Technical support for potential bidders is available through BidNet Direct Vendor Support Department at 800-835-4603 option 2.
Opportunity text
EdgeMarket is soliciting proposals from qualified vendors to provide Unified Communication as a Service (UCaaS). The service should be a cloud-based solution that integrates multiple and varied communication tools into a single, seamless platform. The service must enable Edge Members and Participants to streamline their operations by combining voice, video conferencing, messaging, and collaboration tools into one unified system. The platform must be a fast-paced, multi-faceted digital environment, which is a reliable and scalable solution to support in-office work across multiple campuses in addition to remote work while enhancing collaboration and improving interaction with all stakeholders. Successful bidders will be offered a master purchasing agreement and inclusion as an awarded vendor in the EdgeMarket Cooperative Pricing System marketplace. This is an omnibus procurement where there may be multiple awards. For technical assistance when responding, please contact BidNet Direct Vendor Support Department at 800-835-4603 option 2.
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