Supervised Visitation

Kenosha County Department of Child and Family Services is requesting proposals for supervised visitation services for children in out-of-home care, with proposals due June 30, 2026 at 10:00 a.m. CST via email to Monica Santos (monica.santos@kenoshacountywi.gov), and an anticipated contract start date of January 1, 2027.

The scope encompasses center-based, community-based, home-based, and virtual visitation services facilitating court-ordered contact between children and their biological parents, siblings, and approved family members. The provider must deliver services within five days of referral, offer flexible scheduling including weekday, evening, weekend, and holiday availability, and provide 24-hour emergency response capability. Staffing must include visitation supervisors holding bachelor's degrees in social work, psychology, or related fields; bilingual capability; current background clearances; and trauma-informed care training. The contractor must maintain comprehensive documentation including individual visit observation forms, attendance tracking, incident reports, and monthly and quarterly statistical and outcome reports.

The anticipated annual client load is 170–175 clients monthly ranging from 70–80 at any given time. The unit of service is one hour, with proposers specifying their own hourly rates. The contract term runs one year from January 1, 2027, through December 31, 2027, with options for renewal for four additional one-year periods subject to mutual agreement and price renegotiation. For-profit agencies may not exceed 5% profit margin; administrative costs are capped at 15% of total budget. Proposers must indicate not-to-exceed price increases for three succeeding years and submit budgets using the provided Excel template.

Required insurance includes workers' compensation ($500,000 minimum), commercial general liability ($1,000,000 per occurrence / $2,000,000 aggregate), automobile liability ($1,000,000 combined single limit), excess umbrella liability ($5,000,000), professional liability ($2,000,000), and cyber liability ($1,000,000) if the provider accesses third-party personal information.

Evaluation criteria are organization experience and capacity (40 points), strategic planning approach and program performance (40 points), and budget approach and cost effectiveness (20 points). The evaluation period is projected for 1–4 weeks after submission, with interviews to follow.