UNSPSC 80161504: Clerical services

UNSPSC 80161504 Clerical services (Commodity) encompasses live agent services, enrollment processing, call center operations, financial counseling administration, and related customer-facing administrative work that state and local governments procure to support healthcare delivery, benefits administration, social services, and court operations. Recent solicitations show public hospitals, health and human services agencies, workforce commissions, counties, and municipalities using this code to source bilingual patient outreach agents, benefits enrollment processors, financial empowerment counselors, and administrative staff for specialized programs—work that blends customer service, data management, and regulatory compliance specific to the issuing agency's mission.

The issuing-body mix spans state health and human services departments (Texas HHSC, Texas Education Agency, Texas Workforce Commission), county health systems and social services divisions (San Mateo Medical Center, Santa Clara County, Volusia County, Santa Fe Municipal Court), city offices (Dallas, Tucson), and specialized boards (South Dakota Board of Dentistry, South Dakota Board of Social Work Examiners). County governments and state agencies dominate the recent activity. Geographic spread includes Texas (multiple HHSC and TEA procurements), California (San Mateo and Santa Clara Counties), Colorado (Boulder County), Florida (Volusia and Santa Fe), Wisconsin (Kenosha County), and South Dakota, with Texas showing the densest recent activity. Representative recent opportunities include the County of San Mateo RFP for Live Agent Services supporting San Mateo Medical Center (bilingual patient outreach and call center operations, five-year term, due July 2026); the Texas HHSC RFP for Enrollment Broker Operations under RFP No. HHS0016867 (enrollment processing, call center operations, and outreach across eight managed care programs, four-year initial term plus four optional extensions, proposals due September 2026); and the City of Dallas NOFA for Dallas Financial Empowerment Centers (subrecipient nonprofit organizations providing professional financial counseling and FEC hub site operations, applications due March 2026). The code sees steady demand across healthcare administration, benefits management, workforce development, and human services delivery, with contract values ranging from under $100,000 annually for small specialist roles to $75–82 million per state fiscal year for large enrollment and call center operations.