UNSPSC 93151505: Administrative agencies services

UNSPSC 93151505 Administrative agencies services is a Commodity code that encompasses call center operations, enrollment processing, document management, outreach services, and general support functions that state and local governments procure to manage benefit programs, health system patient engagement, and specialized administrative workflows. State and local procurement offices, county health systems, workforce development commissions, and education agencies are the primary buyers, with activity concentrated among counties (San Mateo, Orange, Volusia, Santa Clara, Kenosha, Collier, Fairfax), state health and human services agencies (Texas Health and Human Services Commission, Texas Education Agency, Texas Workforce Commission), and municipal courts and social service departments. Recent solicitations show issuing bodies ranging from county health systems managing hospital-based patient outreach to state agencies administering managed care enrollment, sheltered employment programs, and educational services, with counties and state health agencies appearing as repeat buyers across multiple recent opportunities.

Representative recent activity includes the Texas Health and Human Services Commission's RFP for Enrollment Broker Operations (due September 4, 2026) encompassing enrollment processing, call center operations, and interest list management across eight managed care programs with historical compensation between $75 million and $82 million annually; the County of San Mateo's RFP for Live Agent Services (due June 4, 2026) soliciting bilingual call center and SMS campaign support for a public hospital system; the Texas Workforce Commission's RFP for Central Nonprofit Agency administrative services (due August 12, 2026) to manage the State Use Program for people with disabilities; and Kenosha County's multiple RFPs (due June 30, 2026) for supervised visitation, youth competency programs, and dementia support services. Geographic activity spans Texas (multiple state agency procurements), California (San Mateo and Volusia counties), Wisconsin (Kenosha County), Colorado (Boulder County), Florida (Collier, Volusia, Santa Clara counties), Pennsylvania (Montgomery County), Connecticut (Stonington), Virginia (Fairfax County), and Oregon (state department opportunities), with Texas, California, and Wisconsin showing the highest concentration of recent solicitations. The code reflects substantial state and local spending on benefits administration, healthcare program support, and specialized social services delivery infrastructure, with individual opportunities ranging from $162,000 to over $82 million annually and contract terms typically spanning one to five years with renewal options.