UNSPSC 93151504: Administrative reform services

UNSPSC 93151504 Administrative reform services is a Commodity code that state and local governments are using to procure operational and administrative support functions ranging from patient outreach and enrollment processing to benefit plan administration, staffing coordination, and specialized program management. The code captures work that reformats or streamlines how governments deliver services—often involving call center operations, document management, data processing, compliance monitoring, and customer service support across health, workforce, and social service agencies. Recent solicitations show government entities buying live agent services for medical center patient coordination, enrollment broker operations for managed care programs, temporary staffing agencies for departments needing flexible personnel solutions, benefits administration for FSA and COBRA compliance, and administrative support for licensing boards and special programs. The mix of issuing bodies spans state health and human services agencies (Texas HHSC, Texas Education Agency, Texas Workforce Commission, Santa Clara County Health), county governments (San Mateo, Volusia, Boulder, Collier, Kenosha), municipalities (Tucson, Dallas, Elgin ISD, Fairfax County), and smaller jurisdictions (Santa Fe Municipal Court, South Dakota Department of Social Services, Montgomery County). No single issuing body dominates the recent activity; rather, the code shows distributed demand across state departments managing large benefit and healthcare programs and county agencies handling workforce development, aging services, and child welfare.

Geographic spread is broad, with recent opportunities posted in Texas (five solicitations spanning HHSC, TEA, TWC, and Elgin ISD), California (San Mateo, Santa Clara, Volusia), Colorado (Boulder County), Wisconsin (Kenosha), Oregon (Eastern Oregon Border Economic Development Board), South Dakota, Florida (Collier County), Pennsylvania (Montgomery County), Virginia (Fairfax County), and New Mexico (Santa Fe Municipal Court). Representative recent opportunities include San Mateo County's RFP for Live Agent Services (closing July 9, 2026) seeking bilingual patient outreach and appointment scheduling with a five-year term; Texas HHSC's RFP HHS0016867 for Enrollment Broker Operations (due September 4, 2026) encompassing call center operations and enrollment processing across eight managed care programs with historical compensation ranging from $75 million to $82 million annually; Boulder County's RFP-272-26 for an Incentives Processor (due April 24, 2026) managing energy efficiency incentive payments; and Kenosha County's three concurrent RFPs (all due June 30, 2026) for supervised visitation services, intensive supervision youth competency programs, and dementia and caregiver support. The activity reflects steady demand for outsourced administrative operations where government workload or compliance requirements exceed internal capacity.