Service, Asset, and Project Management Software - Phase 1

Walworth County Information Technology Department is issuing a Request for Proposal (RFP) for an integrated IT Service Management (ITSM), IT Asset Management (ITAM), and Project Portfolio Management (PPM) software solution designed to enhance resource management, asset tracking, service catalogs, request management, and project portfolio processes across county operations. The procurement seeks a comprehensive platform that will support approximately 25 IT technician licenses in 2026, expanding to include Purchasing (10 licenses) and Department of Public Works Facilities (10 licenses) in 2027, with capabilities for managing 3,500+ IT assets and serving 800+ county employee users. Key deliverables include a service desk with automatic intake routing, incident and change management, asset management with inventory tracking and lifecycle management, project portfolio management with enterprise capability, a user support portal with self-service functionality, integrations with Microsoft Entra and collaboration platforms, and comprehensive reporting and dashboards. All respondents must demonstrate a minimum of three years of verifiable experience providing ITSM, ITAM, and PPM solutions, possess at least one installation with government application preferably in a county setting, maintain proper Wisconsin business licensing, and demonstrate financial stability and past performance capability. The evaluation timeline includes written questions due March 12, 2026 at 10:00 a.m., a final addendum issued March 13, 2026, proposals due March 20, 2026 at 10:00 a.m., Phase 2 evaluations anticipated for early June 2026, Phase 3 demonstrations in mid-June 2026, contract award expected in July 2026, and implementation go-live targeted for December 2026. Proposals must include an example user portal and detailed responses to a comprehensive questionnaire addressing approximately 150 functional and technical requirements via the Bonfire Portal, and all responses remain valid for ninety days following the closing deadline.

The solicitation does not indicate any specific set-aside designations or restrictions limiting respondent eligibility based on business classification or disadvantaged enterprise status, though vendors must be properly registered to conduct business in Wisconsin and maintain current non-debarred status. No incumbent vendors or current contractors are identified in the available documentation. The solution must integrate with existing Microsoft Entra infrastructure and collaboration platforms already in use by the county, and must achieve compliance with multiple security and regulatory standards including HIPAA, CJIS, FERPA, FTI, PCI-DSS, and NIST requirements. Pricing information will be requested in Phase 2 of the evaluation process, with no specific budget range or award value disclosed in the Phase 1 solicitation materials.