RFP 27-08 visitor assistance program (VAP) maui county
Open State & local contract opportunity Posted
- Solicitation number
- P27000480
- State
- Hawaii
- Responses due
Opportunity facts
- Jurisdiction
- Point of contact
-
- Tracey Fermahin tracey.a.fermahin@hawaii.gov (808) 973-2255
Opportunity details come from hiepro.ehawaii.gov. Updated .
About this opportunity
The Hawaii Tourism Authority is requesting proposals for a Visitor Assistance Program serving Maui County under RFP 27-08, with proposals due November 16, 2026 at 2:00 p.m. Hawaii Standard Time. The fixed-price contract carries a maximum compensation of $91,500 for the twelve-month performance period January 1–December 31, 2027, funded by Hawaii State General Funds.
Offerors must demonstrate at least ten years of professional experience in visitor support and education services, disaster response, or emergency tourism liaison services, with demonstrated expertise working with governmental agencies, tourism authorities, or non-profit organizations. The scope encompasses designing, implementing, and managing a comprehensive visitor assistance program providing timely, coordinated, and compassionate assistance to visitors experiencing emergencies or adverse situations, including crime victimization, medical emergencies, death or bereavement, travel disruptions, loss of documentation, temporary lodging and transportation coordination, and communication assistance. Core services include coordination with law enforcement, healthcare providers, consulates, embassies, and visitor industry partners, along with stakeholder engagement and safety outreach activities.
Evaluation is weighted across five criteria: Experience and Qualifications (20 points), Proposed Approach (40 points), Past Performance and Case Studies (20 points), References (5 points), and Price (15 points), totaling 100 points. Prior to award, the selected contractor must obtain a Certificate of Vendor Compliance and maintain commercial general liability insurance with minimum coverage of $1 million per occurrence and automobile liability insurance with minimum coverage of $1 million per person. All work product becomes the exclusive property of the State of Hawaii. Offerors must submit proposals via HIePRO and include a completed Offeror Checklist, Proposal Transmittal Letter, Corporate Resolution, Standard Qualifications Questionnaire, Contractor References, and Conflicts of Interest Disclosures and Attestations. Written questions are due October 20, 2026 at 2:00 p.m. HST, with responses posted by October 27. A Notice of Intent to Offer is encouraged by October 30. Award notification is estimated for the week of December 7, 2026.
Opportunity text
The Hawaiʻi Tourism Authority (HTA) is the state agency responsible for representing the Hawaiian Islands around the world and for holistically managing tourism in Hawaiʻi in a sustainable manner consistent with community desires, economic goals, cultural values, preservation of natural resources, and visitor industry needs. The Hawai'i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to provide assistance to visitors in crisis on Hawai'i Island. The successful Offeror will be responsible for promoting, developing, and conducting a Visitor Assistance Program (VAP) to include, but not be limited to, providing and coordinating services to visitors victimized by crime and other adversities while in Maui County, including but not limited to medical support services, law enforcement, helping with airline issues, assisting visitors to obtain acceptable identification, visitor information, education, emotional support and guidance, and prevention efforts targeting health and safety issues.
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