Q_A #13&28_ Solicitation RMS_RFP26-27-04.xlsx

This is a Questions and Answers document from the Florida Department of Revenue (FDOR) Child Support Program addressing vendor inquiries regarding Solicitation RMS RFP 26/27-04 for a Random Moment Sampling (RMS) web-based Software as a Service (SaaS) platform. The RFP seeks proposals to host a platform that will distribute approximately 186,000-193,000 survey emails annually to roughly 330 participants across 67 Florida Clerks of Court offices and FDOR service sites to measure staff time spent on federally reimbursable Title IV-D Program activities. The contract term is sixty-six months with five optional one-year renewals, for a maximum period of eleven years. Vendor questions were due September 2, 2026, with FDOR responses posted by September 9, 2026, and a second question round due September 14, 2026. Proposals were due October 1, 2026 at 3:00 p.m., with notice of intent to award scheduled for October 20, 2026 and an effective contract date of November 1, 2026.

The Q&A document addresses two specific inquiries regarding email delivery infrastructure and authentication architecture. FDOR confirmed there are no specific requirements for email delivery infrastructure, and cloud-based email services such as AWS SES and SendGrid are allowable. The department does not require a specific sender domain or reply-to address; however, all vendor data must be stored on servers located within the United States. For Clerk surveys, authentication and email architecture requirements are specific to each individual Clerk's Office, with the Clerk's Association providing implementation assistance as needed. For internal surveys, no specific authentication or email architecture is required. The contract structure includes a one-time implementation payment upon cutover and annual maintenance and support payments, with a $1,000 daily penalty for cutover delays beyond the scheduled June 1, 2027 date. The vendor must maintain 99.5 percent system availability during normal business hours, with $1,000 monthly financial consequences for failure to meet this metric.