APPENDIX 2 Response Rate by Office.pdf

This appendix document from the Florida Department of Revenue, Child Support Program presents sample response rate data for the Random Moment Sampling (RMS) system by office location. The document displays survey response metrics for the Tallahassee office, showing the total number of surveys distributed and the breakdown between working and not working responses, with both categories indicated at 100 percent response rates. This data serves as a reference template for tracking survey participation across the approximately 330 participants distributed among 67 Clerks of Court offices and FDOR service sites throughout Florida, which are expected to generate 186,000-193,000 survey emails annually to document staff activities and determine time spent on federally reimbursable Title IV-D Program activities.

The sample data format presented in this appendix establishes the reporting structure that vendors must utilize to track and communicate response rates throughout the contract period. As the RMS platform must maintain 99.5 percent system availability during normal business hours as a performance accountability measure, response rate documentation by office location becomes critical for demonstrating service delivery compliance and identifying any operational issues requiring remediation during the sixty-six month initial contract term with five optional one-year renewals.