FY26 Managed Helpdesk Support

Closed State & local contract opportunity Posted

Solicitation number
Doc783360
State
District of Columbia
Responses due

Opportunity facts

NIGP codes
UNSPSC codes
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Points of contact

Opportunity details come from contracts.ocp.dc.gov. Updated .

About this opportunity

Written by GovTribe AI ·

The District of Columbia is seeking a comprehensive Managed Helpdesk Support contract for Fiscal Year 2026, with a procurement focused on providing advanced technical support services across government agencies. The solicitation, identified by the contract opportunity ID 688b537f4e72d2b042096b36, is currently open and requires detailed technical proposals addressing comprehensive IT support capabilities. Potential vendors must demonstrate expertise in managing complex helpdesk operations, including remote and on-site technical assistance, incident resolution, and user support across multiple technology platforms. The procurement requires vendors to submit comprehensive proposals that outline their technical capabilities, staffing models, response times, and escalation protocols. Critical submission deadlines include an initial posting date of July 17, 2025, with final proposals due by August 6, 2025, providing prospective bidders approximately three weeks to prepare and submit their comprehensive response packages.

While specific set-aside designations are not explicitly detailed in the provided information, the District of Columbia typically encourages participation from local and disadvantaged business enterprises in its procurement processes. The contract appears designed to support a broad range of government technology support needs, potentially requiring vendors to demonstrate capabilities in managing diverse technological environments and supporting multiple agency-specific requirements. Though exact budget ranges are not specified, managed helpdesk support contracts for municipal governments often range from $500,000 to $2 million annually, depending on the scope of services and number of supported users. Vendors will likely need to demonstrate robust technical infrastructure, experienced support personnel, and the ability to integrate with existing District of Columbia technological systems and communication platforms. Successful contractors should expect to provide comprehensive reporting, maintain strict security protocols, and demonstrate scalable support methodologies that can adapt to evolving government technology needs.

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