FY26 Managed Helpdesk Support

Closed State & local contract opportunity Posted

Solicitation number
Doc782192
State
District of Columbia
Responses due

Opportunity facts

NIGP codes
UNSPSC codes
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Points of contact

Opportunity details come from contracts.ocp.dc.gov. Updated .

About this opportunity

Written by GovTribe AI ·

The District of Columbia is seeking proposals for Fiscal Year 2026 Managed Helpdesk Support services, with a contract opportunity identified by procurement ID 6887404fb9bbb133f2012768. This solicitation represents a comprehensive technology support procurement targeting enterprise-level information technology service management. The primary objective appears to be establishing a robust helpdesk support infrastructure capable of providing comprehensive technical assistance and problem resolution for District government agencies. Potential vendors will be expected to deliver end-to-end helpdesk support, including tier 1 and tier 2 technical support, incident management, and potential remote troubleshooting capabilities. The solicitation was officially posted on July 17, 2025, with proposals due by August 6, 2025, providing potential bidders approximately three weeks to prepare and submit comprehensive responses. Interested vendors should carefully review all procurement documentation and ensure compliance with all specified technical and administrative requirements.

While specific set-aside designations are not explicitly detailed in the provided information, District of Columbia procurement practices typically encourage participation from local, small, and disadvantaged business enterprises. Potential respondents should anticipate potential preference points or evaluation criteria that may favor locally-registered businesses or those meeting specific diversity criteria. The contract appears designed to support citywide technology infrastructure, suggesting potential integration requirements with existing District government technology ecosystems. Though exact budget parameters are not specified, managed helpdesk support contracts for municipal governments often range between $500,000 and $2.5 million annually, depending on the scope of services and number of supported users. Vendors should be prepared to demonstrate extensive experience in municipal technology support, robust incident management protocols, and the capability to provide scalable, responsive technical assistance across multiple government departments and agencies.

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