FL WINS Customer Portal

The Florida Department of Commerce, in conjunction with the REACH Office and other Workforce Agency Partners, is issuing an Invitation to Negotiate (ITN) to procure services for the FL WINS Customer Portal Project. The project involves the development and implementation of a customer portal solution that will provide a streamlined experience for customers to access workforce services across the state of Florida. The service deliverables include the customer portal application, a common intake form, a federated data architecture, and supporting services to enable referrals between workforce partner agency programs. The selected vendor will be required to have proven technical expertise, experience implementing similar solutions, and the ability to comply with various state and federal requirements, such as FedRAMP security standards. The procurement process includes multiple addendums outlining the calendar of events, evaluation criteria, and respondent shortlisting, with key dates ranging from December 2023 to April 2024.

The ITN does not specify any set-aside designations or restrictions on the types of organizations that can respond. It also does not identify any incumbent vendors or current contractors for the project. Additionally, the solicitation documents do not provide details on the award value or budget range for the procurement. The focus is on obtaining the best value solution to meet the technical and functional requirements of the FL WINS Customer Portal across the state of Florida, with a specific emphasis on the jurisdictions of Leon County and Tampa City.