Addendum 3 Eval Criteria.pdf

Ron DeSantis GOVERNOR J. Alex Kelly SECRETARY

FLORIDA DEPARTMENT OF COMMERCE

ADDENDUM NO. 3

SOLICITATION NUMBER: 24-ITN-001-TD

SOLICITATION TITLE: FL WINS Customer Portal

RESPONSE OPENING DATE: 1/9/2024 @ 3:00 P.M. EST

ADDENDUM NUMBER: 3

ADDENDUM PURPOSE: ATTACHMENT I, Evaluation Criteria

ADDENDUM DATE: 1/5/2024

The Department hereby amends ITN No. 24-ITN-001-TD as noted within this Addendum. For revisions, underlines represent additions and strikethroughs represent deletions. All revisions are highlighted. All other terms and conditions of the solicitation remain in effect. In the event of a conflict between previously posted information and the information contained herein, the information herein shall control. The information included in this Addendum is hereby made part of this solicitation.

FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), F.S., OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A

BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, F.S.

Any protest concerning this agency decision or intended decision must be timely filed with the Department’s Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at: Agency Clerk, Florida Department of Commerce, Office of the General Counsel, 107 East Madison Street, MSC 110, Caldwell Building, Tallahassee, Florida 32399-4128. Protests may also be filed by fax at (850) 921- 3230, or by email at agency.clerk@commerce.fl.gov. Any protest concerning this agency decision or intended decision should be made in accordance with section 120.57(3) and 287.042(2), F.S., and Rule Chapter 28-110, Florida Administrative Code. It is the filing party’s responsibility to meet all filing deadlines. The Procurement Officer should be listed and copied in such filings. Please note: This Addendum does not need to be returned with the Reply.

The enclosed information has been provided for consideration in the preparation of your response to the above-mentioned solicitation.

This Addendum includes the following changes:

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CHANGE No.1:

B.19, Posting of the Notice of Shortlist, Intent to Negotiate, and/or Intent to Award is hereby deleted and replaced as follows:

B.19 Posting of the Notice of Shortlist, Intent to Negotiate, and/or Intent to Award (This section supersedes Section A, PUR 1001, Instruction #13, Electronic Posting or Notice of Intended Award).

The Notice of Shortlist, Intent to Negotiate, and/or Intent to Award will be posted for review by interested parties at the location identified in Section B.8, Calendar of Events and on the VIP system for a period of seventy-two (72) hours, excluding weekends and state observed holidays. Any Respondent who desires to protest the recommended award the Department’s decision or intended decision must file a protest with the Purchasing Office, Department of Commerce, 107 East Madison Street, Room B- 47, Caldwell Building, Tallahassee, Florida 32399-4128, within the time prescribed in section 120.57(3), Florida Statutes, and Chapter 28-110, Florida Administrative Code (“F.A.C.”) Department’s Agency Clerk.

Protests may be filed by courier, hand delivery, or U.S. mail at: Agency Clerk, Florida Department of Commerce, Office of General Counsel, 107 East Madison Street, MSC 110, Caldwell Building, Tallahassee, Florida 32399-4128. Protests may also be filed by fax at (850) 921-3230, or by email at agency.clerk@commerce.fl.gov. Protests must be filed within the time prescribed in section 120.57(3), F.S., and Chapter 28-110, Florida Administrative Code (“F.A.C.”). Any protest concerning the Department’s decision or intended decision should be made in accordance with section 120.57(3) and 287.042(2), F.S., and Rule Chapter 28-110, F.A.C.

CHANGE No. 2:

ATTACHMENT I, Evaluation Criteria, is hereby deleted and replaced with the following:

REVISED

ATTACHMENT I

EVALUATION CRITERIA

EVALUATION CRITERIA Score Range (Replies for this section will be based on the following ranges)

MAXIMUM

POINTS

AVAILABLE

A. Technical Response Submittal 180 Understanding of the Project / Executive Overview as Defined in Section B.37.1 Tab 1 20

• How well does this section of the proposal describe Commerce’s desired outcome and requirements to meet the state’s current and future needs to create a Common Customer Portal that enables referrals between workforce partner agency programs?

Excellent: 18-20 Good: 14-17 Fair: 10-13 Poor: 6-9 Insufficient: 3-5 Unsatisfactory: 0 -2

Statement of Qualifications as Defined in Section B.37.1 Tab 2 45 mailto:agency.clerk@commerce.fl.gov

• How well does the proposal demonstrate the Respondent’s overall capabilities to accomplish the services requested?

• What is the level of staff expertise and capability to implement the Project?

• What is the level of project expertise and experience the Respondent has over similar projects?

• What are the level of results (if any) the Respondent has over similar projects?

Excellent: 40-45 Good: 35-39 Fair: 30-34 Poor: 25-29 Insufficient: 15-24 Unsatisfactory: 0 -14

Project Approach and Methodology as Defined in Section B.37.1 Tab 3 45

• How does the Respondent’s recommended project approach meet Commerce’s expectations and address all the requirements?

• How did the Respondent identify all risks associated with the Project and identify any industry standards for minimizing these risks or action required by Commerce or stakeholders?

• How did the Respondent’s timeline and project schedule meet the requirements of Commerce?

• How did the Respondent address or identify the resources and tasks required and estimate the man-hours needed to back-end systems?

Excellent: 40-45 Good 35-39 Fair: 30-34 Poor: 25-29 Insufficient: 15-24 Unsatisfactory: 0 -14

Proposed Common Customer Portal Solution and Requirements Traceability as Defined in Section B.37.1 Tab 4

Functional

• What is the ease of use over the proposed Solution for customers/employers to use and reduce the time frame for authentication?

• How does the proposed Solution include all the features desired by FL WINS for the Customer Portal including benefits forecasting, career navigator, common intake form, dashboard, identity and access management, service catalog, service wizard, usability, and virtual assistant?

• How does the proposed Solution include all the features desired by FL WINS for the Customer 360 component including analytics, common intake form, cross-program data view, recommendation engine, service catalog, and profile.

• Does the proposed Solution have the capability of adding additional FL WINS programs that may be require in the future?

Technical

• How does the proposed Solution include all the data and technical capabilities desired by FL WINS to provide an integrated data solution including business intelligence and analytics, infrastructure, modularity, version of truth, data governance, identity and access management/profile, network and endpoint protection, data protection, security, and data provisioning?

• How does the proposed Solution meet all the security standards required by the state of Florida?

• Is Respondent FedRAMP certified? If yes, what is the proposed Solution FedRAMP certification level (i.e. moderate or higher)? Did the Respondent indicate they were in the process of becoming FedRAMP certified? If yes, what is the Respondent’s schedule for said certification?

• How does the proposed Solution easily integrate with Workforce Partner Agency Systems and other expected systems/tools, or does it involve major changes to our existing System.

Excellent: 63-70 Good: 56-62 Fair: 49-55 Poor: 42-48 49 Insufficient: 21-41 Unsatisfactory: 0-20

B. Past Performance / References as Defined in Section B.37.1 Tab 5 Excellent: 18-20 Good: 14-17 Fair: 10-13 Poor: 6-9 Insufficient: 3-5 Unsatisfactory: 0 -2

C. Cost Reply*- see formula below 50

D. Total Possible Points for the Response Submittal 250 Points

*NOTE: The maximum available points (50 points in total) for the Cost Reply Submittal will be awarded to the Respondent with the lowest responsive Cost Reply. The remaining replies from all other Respondents will be awarded a pro rata portion of points based on the following cost formula:

(A/B = C) x M = P

A = Lowest responsive Cost Reply B = Actual responsive Cost Reply for each of the other Respondents C = Pro rata portion (percentage) assigned for each of the other Respondents M = Maximum Points Available for the Cost Reply (= 50 points) P = Points Awarded to each of the other Respondents

Evaluation Team members will independently assign a numerical score, using no fractions or decimals, for responses to Attachment I – Evaluation Criteria, Section A. Technical Response Submittal and Section B.

Past Performance References.

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