3348000101_Rev2_Atlas_8000_Technical_Manual_B3.pdf

ATLAS™

Multifunction Gateway Platform

- Technical Manual -

This manual provides the information necessary to install, configure, and manage the EFJohnson Technologies

Atlas 8000 equipment. Included in this manual is information on installation, setup, and maintenance.

Part Number 334-8000-101 Rev.2 May 2012

Copyright © 2012 by EF Johnson Technologies, Inc.

Atlas 8000 Technical Manual Rev.2

May 2012

Atlas 8000 Technical Manual Rev.2 May 2012 i

Section 1 - Introduction 1-1

Using this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Personal Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Hazardous Substances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Warnings & Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Section 2 - Equipment Description 2-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Section 3 - Installation 3-1

Unpacking & Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Atlas 8000 Technical Manual May 2012

Table of Contents ii Atlas 8000 Technical Manual Rev.2 May 2012

Table of Contents (continued)

Ground Bonding Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Operating System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Operating System Re-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Network Interface Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Alternate Network Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

General Notes about Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Application Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Installing the Applications Repository on an NMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Section 4 - Maintenance 4-1

Maintenance Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Preventive Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Scheduled Equipment Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Maintaining Facilities and Structures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Cable & Connector Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Equipment with Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Equipment Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Software / Data Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Software/Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Device Applications Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Un-Installing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Data Back Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Section 5 - Technical Support / Service 5-1

Contacting EFJohnson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Gather Information Before Calling EFJohnson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Product Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Atlas 8000 Technical Manual Rev.2 May 2012 iii

Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Returns for Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Internet Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 iv Atlas 8000 Technical Manual Rev.2 May 2012

Atlas 8000 Technical Manual Rev.2 May 2012 v

List of Figures Figure Page

2.1 Atlas 8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.2 Atlas 8000 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

2.3 Atlas 8000 Rear I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.4 Atlas 8000 Rear I/O Panel (Detail). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

3.1 Ground Bonding Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 vi Atlas 8000 Technical Manual Rev.2 May 2012

List of Figures (continued)

Figure Page

Atlas 8000 Technical Manual Rev.2 May 2012 1-1

S E C T I O N

Introduction

1.1 Using this Manual

This manual is the core document for installation, new configuration, administration, and maintenance information on the EFJohnson Technologies

Atlas 8000 Gateway Platform.

Audience

This manual is intended for technical support personnel, system and network administrators, and personnel who install, configure and maintain the Atlas 8000 equipment.

How this Manual is Structured

This product manual will help you install and use the Atlas 8000 equipment. This manual is divided into logical sections to assist you in locating information quickly and efficiently.

1-2 Atlas 8000 Technical Manual Rev.2 May 2012

Personal Safety Section 1 - Introduction

1.2 Personal Safety

1.2.1 Safety Precautions

These Safety Precautions, Warnings and Cautions advise personnel of specific hazards which may be encountered during the procedures contained in this document and that control measures are required to prevent injury to personnel, and damage to equipment and/or the environment.

Before commencing the installation or any maintenance of this equipment, personnel are to acquaint themselves with all risk assessments relevant to the work site and the task. They must then comply with the control measures detailed in those risk assessments.

References covering safety regulations, health hazards and hazardous substances are detailed under the following WARNINGS section. These are referred to in the tasks, when encountered.

Adequate precautions must be taken to ensure that other personnel do not activate any equipment that has been switched off for maintenance.

1.2.2 Hazardous Substances

Before using any hazardous substance or material, the user must be conversant with the safety precautions and first aid instructions:

• On the label of the container in which it was supplied.

• On the material Safety Data Sheet.

• In any local Safety Orders and Regulations.

Atlas 8000 Technical Manual Rev.2 May 2012 1-3

Warnings & Cautions Section 1 - Introduction

1.3 Warnings & Cautions

Observe all Warnings and Cautions when working on, or in the vicinity of, this equipment.

WARNING!

• Thermal or rf burns. Do not attempt internal servicing while transmitting. Thermal or rf burns may result from touching certain components within the power amplifier module while transmitting or operating the transmitter.

• Shock Hazard. To minimize any possible shock hazard from an external power supply or lightning strike, the chassis of the equipment cabinet must to be connected to an electrical safety earth connection.

• Do not operate in an explosive atmosphere. Do not operate this equipment in the presence of flammable gases or fumes. operation of any electrical equipment in such an environment constitutes a definite safety hazard.

• Do not substitute parts or modify the equipment. Due to the danger of introducing additional hazards, do not install substitute or lower voltage parts to the equipment. Return to your authorized distributor.

CAUTION! Electrostatic Discharge Sensitive Devices (ESDS Devices). Observe the appropriate precautions and procedures when working on, or in the vicinity of, this equipment to avoid personal injury and/or damage to the equipment

1-4 Atlas 8000 Technical Manual Rev.2 May 2012

Warnings & Cautions Section 1 - Introduction

Atlas 8000 Technical Manual Rev.2 May 2012 2-1

Equipment Description

2.1 Overview

The Atlas 8000 is an Interface/Gateway multi-function platform providing advanced control, interoperability, and gateway functions for the Atlas Land

Mobile Radio system architecture.

Figure 2.1 Atlas 8000

2-2 Atlas 8000 Technical Manual Rev.2 May 2012

Features Section 2 - Equipment Description

2.2 Features

• OVERALL PLATFORM

- IP based and fully integrated into the Atlas distributed architecture solutions

- Remote configuration, software upgrades, and fault reporting using the Atlas

Network Management System

- Rugged components designed for industrial use

- Low power consumption

- AC or DC power options

- Extra network ports (3) provided for future expansion and upgrades

• ANALOG GATEWAY

- Provides interoperability between StarGate console and legacy analog devices, 4-wire tone and equipment, and analog logging recorders

- Directly connects legacy analog devices to EFJohnson P25 systems by converting analog audio to a digital IP stream

• TRUNKING INTERFACE

- Provides distributed call control and mobility management functions

- Ability to directly route calls between conventional and trunked systems and/ or StarGate™ dispatch talkgroup patching

• CONVENTIONAL INTERFACE

- Provides interoperability between DFSI-compliant (Digital Fixed Station

Interface) repeaters and legacy EFJohnson P25 conventional systems.

- Allows voting capability for analog and P25 calls received from multiple

DFSI repeaters operating on the same channel

• MOBILE RADIO GATEWAY

- Enables StarGate console control of local control base stations

- Eliminates intermediary devices by offering direct IP connections from the

StarGate console

- Enables StarGate console to interface with multiple disparate systems including analog, P25 conventional/conventional/trunked, SMARTNET®/

SmartZone®, and Multi-Net®

Atlas 8000 Technical Manual Rev.2 May 2012 2-3

Features Section 2 - Equipment Description

• MULTI-NET GATEWAY

- Enables direct dispatch functionality from StarGate console to EFJohnson

Multi-Net trunked systems

- Enables seamless migration to Atlas P25 solutions while maintaining the use of Multi-Net systems

- Enables direct replacement of existing consoles on Multi-Net systems with

StarGate consoles

2-4 Atlas 8000 Technical Manual Rev.2 May 2012

Physical Description Section 2 - Equipment Description

2.3 Physical Description

The Atlas 8000 is packaged in standard 19-inch rack mount enclosure. It is designed to mount horizontally in a 19-inch rack frame and occupies 1 rack unit

[1.75 inches (44.45 mm)]. The depth of the unit is 12.1 inches (307.3 mm) and the weight is less than 20 lbs. (9 kg).

User interface is via the front and rear panels. The rear panel provides access to all connectors with the front panel providing user controls and LCD display.

2.3.1 Front Panel

The Atlas 8000 front panel is illustrated in Figure 2.2.

Figure 2.2 Atlas 8000 Front Panel

• Illuminated Power button applies power to the unit.

• Two USB ports are provided for firmware loading, diagnostic services, and data off loading functions.

• The LCD Display shows status while booting, including notification of boot completion (accompanied by the boot completion sound). Following boot, the display indicates the specific type of gateway this unit is configured as.

• Navigation controls (future use).

Atlas 8000 Technical Manual Rev.2 May 2012 2-5

Physical Description Section 2 - Equipment Description

2.3.2 Rear Panel

The Atlas 8000 rear panel is illustrated in Figure 2.4 and Figure 2.4.

Figure 2.3 Atlas 8000 Rear I/O Panel

Figure 2.4 Atlas 8000 Rear I/O Panel (Detail)

• eth0 is the primary ethernet connection to the radio system network.

• VGA and PS2 connections may be used for local control diagnostics and maintenance. (Normal operation uses a headless configuration.)

• 12 vDC In supplies processor board power via an external AC-DC device.

Analog Audio

VGA PS/2

Keyboard

(4) USB 2.0

12 vDC In USB 2.0

(4) RJ-45 Gigabit LAN eSATA

Serial/Com eth3eth2et1heth0

Line

Out

Line

In

Mic

In

2-6 Atlas 8000 Technical Manual Rev.2 May 2012

Specification Section 2 - Equipment Description

2.4 Specification

Table 2.1 Atlas 8000 Specifications

Power Supply 100V AC or 12V DC Standard

Physical Dimensions 1.75” x 19” x 12.1” (HxWxD)

Weight 9.5 lbs.

Ports Networking - 4 ports 10/100/1000 ethernet USB – 5 x USB 2.0 / 1.1 Serial – 1 x 9 pin RS232

Operating Temperature 0 - 50 degrees C

Humidity 10-90% relative humidity; non-condensing

Certification FCC part 15 class B compliant

Atlas 8000 Technical Manual Rev.2 May 2012 3-1

Installation

3.1 Unpacking & Inspection

Atlas 8000 equipment is securely packed for transport with special moulded packers within a pasteboard container. Before unpacking the Atlas 8000, please inspect the packaging for signs of damage and report any damage to EFJohnson or your EFJohnson Atlas distributor.

When unpacking the Atlas equipment, ensure that all items shipped were received, and report any missing items to EFJohnson or your EFJohnson Atlas distributor.

All ports and connectors on the rear of the equipment should be carefully examined to ensure that packaging has not become wedged inside them. It is very important to examine the fan as operation of the equipment will be affected if any packaging or shipping damage causes the fan to stop working.

3-2 Atlas 8000 Technical Manual Rev.2 May 2012

Hardware Installation Section 3 - Installation

3.2 Hardware Installation

The Atlas 8000 equipment is designed to mount horizontally in a 19-inch rack 2-rail frame and occupies 1 rack unit. Secure the equipment into the rack system using four screws through the mounting holes in the front panel near the handles.

Observe standard mounting practices to ensure adequate access to rear panel connectors and front panel controls. Ensure the equipment has sufficient air space around it to allow for adequate ventilation.

Connect all required power source, signal, network, and other cabling to the rear panel connectors. Ensure all cables are properly secured (in a cable tray, cable ties, etc.) to avoid any movement that might loosen or damage the connection and connectors.

3.2.1 Ground Bonding Provisions

Atlas system equipment, unlike most electronic equipment, are designed for equipment rack installation at radio communication sites where lightning protection is extremely important. The National Electric Code and industry “best practices” for communications site equipment grounding require a 6AWG bonding jumper from each chassis to the equipment rack’s ground bus bar system, when the equipment is installed at a communications site. This connection is not required in common laboratory testing applications.

As shown in Figure 3.1, the Atlas 8000-series controller is provided with a ground bonding point designed for connection of a 6AWG bonding jumper using a standard 1/4-inch one-hole or two-hole crimp lug. Two ¼-20 bolts with lock washers are provided for this connection.

Figure 3.1 Ground Bonding Point

NOTE Use of screws or bolts that extend more than 7/16-inch into the chassis will cause damage to the unit.

Atlas 8000 Technical Manual Rev.2 May 2012 3-3

Operating System Installation Section 3 - Installation

3.3 Operating System Installation

The operating system software is installed on the 8000 at the EFJohnson factory.

3.3.1 Operating System Re-Installation

Reinstalling or upgrading the operating system software on the 8000 will change the SSH (secure shell) keys used by the Atlas 6100/6200 NMS to communicate with the 8000.

If the NMS has been used to install application software to the 8000, the NMS will have out of date key information. Any further attempts to push configuration or install software from the NMS to the 8000 will fail.

Refer to Section 5.4.9.5.1 ”Atlas 8000 Controller Platform Re-Installation” in the

EFJohnson Atlas 6100/6200 Network Management System (NMS) Technical

Manual for additional information and the procedure to reset the keys.

3-4 Atlas 8000 Technical Manual Rev.2 May 2012

Network Interface Configuration Section 3 - Installation

3.4 Network Interface Configuration

The ATLAS 8000 network controller provides multiple network interfaces to allow for flexible deployment. For ease of use and reliability, the default behavior of the ATLAS 8000 is to configure its first network port (eth0) at boot-up from the

Network Management System (NMS). This configuration is performed using the

DHCP protocol, and the assigned DHCP address and related information are used as a fallback or 'last known good' configuration in case the NMS is unreachable on future boot-up attempts.

In most deployments, this is all the functionality that will be required. However, in some cases it may be necessary to use a network interface other than the default

(eth0), to override the default DHCP provided information statically, to adjust interface parameters, or to bring up additional network interfaces. Doing any of this requires a deeper understanding of how network configuration works on the

ATLAS 8000 series controller.

3.4.1 Alternate Network Configurations

The Network Interface Controllers (NIC) on the 8000 will initially attempt to

DHCP and also create last known good files that hold the result of their last successful DHCP attempt. All of the interfaces ask for DHCP responses at effectively the same time. But since the order in which responses will be received is not known, there are a number of potential race conditions that can occur.

In addition to possible race conditions, the combination of multiple NICs, DHCP, and last known good address assignment can also lead to a large variety of failure scenarios, especially if a network cable is moved from one port to another after the last known good configuration has been created. Potential problems can be eliminated by designating one of the interfaces as a 'Primary NIC'.

Any network interface on the device is allowed to use DHCP to set its IP Address and Subnet. But only the interface designated as the Primary NIC can set the other options shown in Table 3.1 from DHCP. This eliminates race conditions and guarantees that there will only be a single set of default routes on the 8000.

Importantly, when DHCP fails and an interface cannot get it's configuration from the NMS, only the interface designated as the primary interface will fall back to a last known good address.

The default primary NIC is designated as 'eth0' when the OS is installed on the

8000. In the rare cases where it is necessary to change which interface is considered the primary, that change can be made by editing the file /etc/sysconfig/ lastgood/primary_nic and changing 'eth0' to 'eth1', 'eth2', or 'eth3'.

Atlas 8000 Technical Manual Rev.2 May 2012 3-5

Static Configuration

File based configuration

Static configuration of network interfaces is performed by creating or editing the appropriate files in the /etc/sysconfig/lastgood directory on the ATLAS 8000 controller. This is the directory where the last known good response from the

DHCP server for any given interface is stored. The easiest way to get started setting up a static configuration is by copying the last known good response to a new file name and editing the new file.

Table 3.1 Network Configurable Options

Option Purpose

Routers Without one or more routers configured, the device can only talk to devices on the same subnet. With one or more routers configured as default routes, the device can talk to any other devices on the entire network.

IP Address The numeric address used to connect the device to the network.

Subnet Defines the local grouping of machines that can talk directly to each other without going through a router.

Device Name The name that is used for the device in the Network Management System and that should be shown on the front panel display and the command line (when logged into the server).

Domain Name It’s likely that the domain name will always be the same for all devices in a given customer deployment. The device name/domain name pair must be unique. E.g. two customers might have devices with the same name, e.g. Site01-SC1. The addition of the domain name makes it a unique name. E.g. Site01-SC1.snowystate.org and Site01-SC1.sunnystate.gov might be examples of device name/domain name pairs.

NMS Address The address of the NMS being used to configure the ATLAS controller. This address is used when sending logs or alarms back to the NMS. It’s also used by the local machine when it is told to update its software to the latest version in the repository.

NTP Server The IP address of the networked machine to synchronize against when setting and maintaining the date/time on multiple devices.

DNS servers The NMS does not currently set this value, but when set it allows referring to other machines by name rather than by remembering their IP address. Having this set when the DNS server is not available can cause a number of system slow-downs while waiting for DNS responses that never come.

DHCP Lease Time The length of time between attempts by the client to contact the DHCP server (the NMS) and re-confirm that the IP address it’s using is still assigned to the client. Most devices in an ATLAS network have this value set to ‘infinite” in the configuration.

NOTE It's possible to statically configure the network on a device in many ways that would take the device off the network and require someone to travel to the device to fix the configuration.

Please don't attempt to set up static configuration for an interface unless you understand the possible issues.

3-6 Atlas 8000 Technical Manual Rev.2 May 2012

The last known good files are named after the interface they correspond to and have a .reponse extension. Static configuration files for an interface are stored in the same directory with a .static extension.

So, for example, to use the last known good information for the interface eth0 to create a static configuration for the interface eth2 you should copy the file /etc/ sysconfig/lastgood/eth0.response to a file named /etc/sysconfig/lastgood/ eth2.static and edit the second file. Please check the comments at the top of that file. These comments contain valuable information and examples, and are the first place that documentation of changes gets updated.

If the interface configured statically is also designated as the primary interface, all of the options listed in the Table 3.1 get set. If not, only the IP address and netmask are set. It does not matter if the information used when configuring an interface comes from DHCP or from a static configuration file. The rules for primary NICs still apply.

Special Network Settings for Static Configurations

There are many reasons why static configuration might be used for the primary

NIC on the device (including the special settings handling this section describes).

If however it's used to set up additional network interfaces to other networks, default handling of non-primary NICs is almost certainly not adequate.

In order to allow a knowledgeable user to configure a network interface in ways not supported via DHCP, the netcmd directive is used. Directives of the form:

export netcmd01="command to run" can be added to the static configuration file and are run after all other configuration takes place for the interface and in the order of the two digit series number of the netcmd. For example, assume we are configuring interface eth2 statically with an

IP address of 10.128.5.1 and want to both set the MTU on the interface to 1200 instead of the default 1500 and to add a route to the 10.140.0.0/16 network using the 10.128.5.254 gateway reachable via eth2. The commands to change the MTU and add the route are as follows:

export netcmd01="ifconfig eth2 MTU 1200" export netcmd02="route add -net 10.140.0.0 netmask

255.255.0.0 \ gw 10.128.5.254 dev eth2"

Atlas 8000 Technical Manual Rev.2 May 2012 3-7

3.4.2 General Notes about Network Configuration

The order configuration is attempted in and the method chosen is as follows:

1. If a static configuration for an interface exists, use that.

2. If no static configuration exists, attempt to DHCP for information.

3. If no DHCP information is received, and the interface is designated as the

Primary NIC, and a previously saved 'last known good' configuration is available, use the 'last known good' configuration.

Since netcmd directives cannot be distributed via DHCP, if you wish to configure your primary NIC with an alternate MTU or otherwise alter the way the network is configured you will need to set the network information statically. Once set, any changes on the NMS will no longer affect the interface until the static configuration file is removed.

Configuring an interface statically removes all 'last known good' information for the interface. Removal of the static configuration file will not cause the interface to fall back to a 'last known good' address until it has successfully received configuration via DHCP at least once after the removal of the static configuration.

Changing the Primary NIC does not remove any 'last known good' information. If you change the Primary NIC to point at an interface that has previously been configured via DHCP, it will immediately be capable of falling back to the previously stored 'last known good' information. If this is not the behavior you desire, you will need to manually delete the appropriate .response file for the interface before rebooting.

NOTE Interfaces that do not have static configurations may acquire an address via DHCP, but will never fall back to a last known good address unless the interface is designated as the Primary

NIC.

3-8 Atlas 8000 Technical Manual Rev.2 May 2012

Application Software Installation Section 3 - Installation

3.5 Application Software Installation

The Atlas 8000 is a multifunction processor platform capable of performing a variety of applications dependent on the specific application software loaded during installation.

Applications are first loaded to an Atlas 6100/6200 NMS on the system. The NMS will then load all necessary applications, over the network, to the designated Atlas

8000 devices.

BEFORE Software Installation:

• The Atlas 8000 hardware unit must be installed, and powered-on, in an Atlas

Infrastructure system.

• The Atlas 8000 must be connected to the system network.

• The system Atlas 6100/6200 NMS must be operating on the system.

• The Atlas 8000 unit must be rebooted once to acquire the specified IP address from the NMS.

3.5.1 Installing the Applications Repository on an NMS

In order to install applications on an Atlas 8000 or update applications already installed, an application repository must be available on the NMS that will then be used to configure the Atlas 8000.

• Refer to Section 5.9.1 ”Uploading a Software Update” in the EFJohnson Atlas

6100/6200 Network Management System Technical Manual for the installation procedure.

NOTE EFJ produced software may have prerequisites that need to be uploaded before the EFJ application can be uploaded. For example, the Mobile Radio Gateway cannot be successfully uploaded and installed until the efj_alsa extension has been uploaded. Where these dependencies exist, the documentation for the individual application will call them out.

Atlas 8000 Technical Manual Rev.2 May 2012 4-1

Maintenance

4.1 Maintenance Precautions

The Atlas 8000 is not designed for field repair; the equipment is supplied on a

'Return to Factory' basis for all repairs.

However, circumstances may arise whereby EFJohnson may request that some basic work is undertaken in the field. In the advent that work is conducted on the equipment it is essential that:

- The input power connector is unplugged before any panel is removed.

- All covers and screws should be replaced after completion of work.

- Only approved replacement components issued from the factory are to be used.

Any maintenance work on this equipment should only be at the direction of

EFJohnson technical support and only performed by qualified maintenance personnel.

4-2 Atlas 8000 Technical Manual Rev.2 May 2012

Preventive Maintenance Section 4 - Maintenance

4.2 Preventive Maintenance

The Atlas 8000, along with all system equipment, should be part of a standard preventive maintenance strategy. Many problems can be avoided by performing scheduled routine maintenance. Performing maintenance tasks on a regular basis allows maintenance personnel to become familiar with normal equipment operation. This helps personnel better spot anomalies before they become problems.

4.2.1 Scheduled Equipment Maintenance

EF Johnson Technologies recommends that scheduled routine maintenance for the equipment at the site be performed as shown in Table 4.1.

4.2.2 Maintaining Facilities and Structures

Maintaining the facilities and structures that contain the system hardware is important since the structures keep the electrical subsystems out of the weather and provide a stable and secure platform for their operation. Ensure all site facilities are secure from water leakage and any weather related structural damage.

Check that ambient environmental equipment is maintaining the specified humidity and ambient temperature for all system equipment. Consult with your

EFJohnson Technologies representative for the specifications on your site facilities that you must maintain for the life of the system.

Table 4.1 Maintenance Schedule

Item Schedule

Site Facilities and Structures Annually

Site Equipment Cables & Connectors Annually

Site Equipment Cooling Fans Annually

Site Equipment Mounting Annually

Atlas 8000 Technical Manual Rev.2 May 2012 4-3

Preventive Maintenance Section 4 - Maintenance

4.2.3 Cable & Connector Preventive Maintenance

Good installation practices minimize the need for preventive maintenance in all but the most severe environments. Generally, the cable installation ad equipment connections should be checked periodically to ensure properly secured with the equipment. Verify that all connections are free from moisture, corrosion, and any foreign matter that could otherwise degrade the electrical properties of the connection.

4.2.4 Equipment with Cooling Fans

Any equipment with cooling fans, which would include all computer servers and consoles, should be inspected periodically to ensure any inlet air fan filters are clean and dust free. In addition, an inspection of the inside of the computer chassis for any accumulated dust that could reduce cooling around processor and component heatsinks should be performed. Using an air system, or other suitable method, clean the computer chassis of dust as needed.

4.2.5 Equipment Mounting

The equipment should be checked periodically to ensure it is secure in its mounting. Check that all equipment mounting screws/bolts are in place and securely torqued to mounting standards. Verify that all mount screws/bolts and mount points are free of any corrosion, rust, foreign debris, and obstruction.

4-4 Atlas 8000 Technical Manual Rev.2 May 2012

Software / Data Maintenance Section 4 - Maintenance

4.3 Software / Data Maintenance

4.3.1 Software/Firmware Updates

Periodic software/firmware updates may be issued by EFJohnson for various

EFJohnson equipment and system devices. Consult with your system engineer or manager and/or your EFJohnson Technologies representative.

4.3.2 Device Applications Updates

The Atlas 8000 is designed to receive its application software over the system network from the Atlas NMS. A system administrator may load updates (for the applications operating on the Atlas 8000 platform) onto an Atlas NMS. At a specific time the Atlas NMS will then download, over the system network, the appropriate updates to the designated Atlas 8000 devices.

4.3.3 Un-Installing Software

Should it become necessary to uninstall any application software or software update, contact your EFJohnson representative, site administrator, or other responsible personnel for specific instructions.

NOTE Refer to EFJohnson Atlas 6100/6200 Network Management System Technical manual for additional information.

Atlas 8000 Technical Manual Rev.2 May 2012 4-5

Data Back Up Section 4 - Maintenance

4.4 Data Back Up

Atlas 8000 configuration data is maintained by the Atlas 6100/6200 NMS. When the NMS is backed-up, the Atlas 8000 data is also backed up.

NOTE Refer to EFJohnson Atlas 6100/6200 Network Management System Technical manual for additional information.

4-6 Atlas 8000 Technical Manual Rev.2 May 2012

Data Back Up Section 4 - Maintenance

Atlas 8000 Technical Manual Rev.2 May 2012 5-1

Technical Support / Service

EFJohnson provides technical personnel and installation technical support.

5.1 Contacting EFJohnson

If EFJohnson Technologies technical personnel are not on site, and are needed for installation assistance, contact the EFJohnson Technologies representative for your site. Check with your site engineer or site manager for contact information.

5.1.1 Gather Information Before Calling EFJohnson

When contacting EFJohnson Technologies for technical support, collect and have available all pertinent information such as specific site identification, equipment models, and any other relevant information that may be needed by technical support.

5-2 Atlas 8000 Technical Manual Rev.2 May 2012

Contacting EFJohnson Section 5 - Technical Support / Service

5.1.2 Contact Information

The Customer Service Department of the EFJohnson Technologies Company provides customer assistance on technical problems and the availability of local and factory repair facilities. Regular customer service hours are 8:00 a.m. - 5:00 p.m.

Central Time, Monday- Friday. A technical support subscription service is available or support can be purchased on an as-needed basis.

The Customer Service Department can be reached using the following telephone numbers:

You can also e-mail a person directly if you know their first initial/last name

(example: jsmith@efjohnson.com).

When your call is answered at the EFJohnson Technologies Company, you will hear a brief message informing you of numbers that can be entered to reach various departments. This number may be entered during or after the message using a tone-type telephone. If you have a pulse-type telephone, wait until the message is finished and an operator will come on the line to assist you. When you enter some numbers, another number is requested to further categorize the type of information you need.

You may also contact the Customer Service Department by mail. Please include all information that may be helpful in solving your problem.

Customer Service Department

EFJohnson Technologies Company

1440 Corporate Drive

Irving, TX 75038-2401

Toll-Free: (800) 328-3911 (all except Multi-Net)

(800) 295-1773 (Multi-Net only)

Fax: (972) 819-0851

E-Mail: customerservice@efjohnson.com

NOTE Emergency 24-hour technical support is also available at the preceding numbers during off hours, holidays, and weekends.

Atlas 8000 Technical Manual Rev.2 May 2012 5-3

Product Warranty Section 5 - Technical Support / Service

5.2 Product Warranty

The warranty statement for EFJohnson equipment is available from your product supplier or from:

Warranty Department

EFJohnson Technologies

1440 Corporate Drive

Irving, TX 75038-2401

(800) 328-3911

This information may also be requested from the Warranty Department by phone.

The Warranty Department may also be contacted for warranty service reports, claim forms, or any other questions concerning warranties or warranty service.

5.2.1 Online Registration

EFJohnson Technologies offers greater convenience through online product warranty registration. Registering EFJohnson Technologies products online allows customers to receive warranty service and field service notices more quickly.

To register EFJohnson Technologies products online, visit www.EFJohnsonTechnologies.com.

(Click the link for Service & Support, then follow the instructions for Warranty

Registration.)

A brief message will display informing you of numbers that can be entered to reach various departments. This number may be entered during or after the message using a tone-type telephone. If you have a pulse-type telephone, wait until the message is finished and an operator will come on the line to assist you. When you enter some numbers, another number is requested to further categorize the type of information you need.

You may also contact the Customer Service Department and register by mail.

Please include all information that may be helpful in solving your problem. The mailing address is as follows:

Customer Service Department

EFJohnson Technologies

1440 Corporate Drive

Irving, TX 75038-2401

5-4 Atlas 8000 Technical Manual Rev.2 May 2012

Returns for Repairs Section 5 - Technical Support / Service

5.3 Returns for Repairs

Before returning equipment for repair, contact the EFJohnson Technologies

Customer Service Department as described in the preceding section. They may be able to suggest a solution to the problem, making return of the equipment unnecessary.

Repair service is normally available through local authorized EFJohnson

Technologies land mobile radio service centers. If local service is not available, the equipment can be returned to the EFJohnson Technologies repair depot for repair.

However, before returning equipment, contact the Customer Service Department

Repair Depot for the correct Ship To” address.

Be sure to fill out a Factory Repair Request Form #271 for each unit to be repaired, whether it is in or out of warranty. You can obtain it in any of three ways:

- Download it from the EFJohnson Technologies Web site’s Service &

Support” section.

- Call the EFJohnson Technologies Customer Service Department and request it.

- Request it when you send a unit in for repair.

Clearly describe the difficulty experienced in the space provided and also note any prior physical damage to the equipment. Include this form in the shipping container with each unit. Your telephone number and contact name are important as there are times when the technicians may have specific questions that need to be answered to completely identify and repair a problem.

When returning equipment for repair, it is also recommended that you use a PO number or some other reference number on your paperwork in case you need to call the repair lab about your unit. These numbers are referenced on the repair order and make it easier and faster to locate your unit in the lab.

For additional information on factory service, the Depot Service Department can be contacted at the following e-mail address:

depotrepair@efji.com

Atlas 8000 Technical Manual Rev.2 May 2012 5-5

Replacement Parts Section 5 - Technical Support / Service

5.4 Replacement Parts

Replacement parts can be ordered directly from the Service Parts Department. To order parts by phone, dial the toll-free number. When ordering, please supply the part number and quantity of each part ordered. EFJohnson Technologies dealers also need to give their account number. If there is uncertainty about the part number, include the designator (C512, for example) and the model number of the equipment the part is from.

You may also send your order by mail or fax.

Service Parts Department

EFJohnson Technologies

1440 Corporate Drive

Irving, TX 75038-2401

(800) 328-3911

5.5 Internet Home Page

EFJohnson Technologies has a site on the World Wide Web that can be accessed for information on the company about such things as products, systems, and regulations. The address is http://www.EFJohnsonTechnologies.com

5-6 Atlas 8000 Technical Manual Rev.2 May 2012

Internet Home Page Section 5 - Technical Support / Service

AtlasTM 8000 Multifunction Gateway Platform

Technical Manual

Part Number 334-8000-101 Rev.2 May 2012

Customer Service Department EFJohnson Technologies, Inc.

1440 Corporate Drive Irving, TX 75038-2401

Toll-Free: (800) 328-3911 (all except Multi-Net) Fax: (972) 818-0851 E-Mail: customerservice@efjohnson.com

1.3 Warnings & Cautions

2.4 Specification

4.4 Data Back Up