Attachment_029_SEMA_QASP
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- Attached to
- Contractor Logistics Support (CLS) Services for Special Electronic Mission Aircraft (SEMA) W58RGZ15R0045
- Solicitation number
- W58RGZ15R0045
About this file
PLEASE SEE THE UPDATED DRAFT RFP ATTACHMENTS. THE PRIOR DRAFT RFP ATTACHMENTS UPLOADED BY KAREN FLETCHER ARE NOT WORKING AT THIS TIME.
Text of this file
QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
FOR
US ARMY SPECIAL ELECTRONICS MISSION AIRCRAFT (SEMA)
FIXED WING LIFE CYCLE SERVICES
12 August 2015
Prepared by:
Project Manager, Fixed Wing
Redstone Arsenal, AL
NOTE: Procuring Contracting Officer’s (PCO) Authority. The PCO is the only person authorized to approve changes in any of the requirements under this QASP.
Table of Contents
1. VISION/MISSION
2. PURPOSE
3. AUTHORITY
4. ROLES AND INSTRUCTIONS
5. METHODS OF SURVEILLANCE AND PERFORMANCE STANDARDS
5.1. METHODS OF CONTRACT SURVEILLANCE
5.2. PERFORMANCE STANDARDS
6. SURVEILLANCE MATRIX
7. PERFORMANCE REPORTING
7.1. CUSTOMER COMPLAINT FORM (ATTACHMENT A)
7.2. ELECTRONIC CORRECTIVE ACTION REPORT (ECAR)
7.3. PERFORMANCE ASSESSMENT REPORT (PAR) (ATTACHMENT C)
8. ASSESSMENTS
8.1. MONTHLY ASSESSMENTS
8.2. ANNUAL ASSESSMENTS
8.2.2. FW PO ANNUAL PERFORMANCE ASSESSMENT REPORT
9. ISSUE RESOLUTION
10. GOVERNMENT DOCUMENTATION
ATTACHMENT A: Customer Complaint Form…………………………………………9
ATTACHMENT B: Surveillance Matrix……………………………………………..10-18
PROGRAM/BUSINESS MANAGEMENT
TECHNICAL
LOGISTICS
ATTACHMENT C: Performance Assessment Report (PAR)…………………..19-21
1. Vision/Mission
Furnishing world class life cycle services by means of Contractor Logistics Support (CLS) that provides the Government with flexible, efficient, and cost effective services.
2. Purpose
The purpose of this Quality Assurance Surveillance Plan (QASP) is to confirm the Government is receiving the services specified in the contract and that the services meet the performance standards stated. By utilizing the QASP, both parties achieve an understanding of performance expectations and how achievement will be measured against the requirements. The QASP also verifies that PWS requirements are measured and receive appropriate emphasis in the overall evaluation process. At the same time, results of the QASP evaluation process become significant input to the Contractor Performance Assessment Reporting System (CPARS).
3. Authority
Authority for issuance of this QASP is provided under Federal Acquisition Regulation (FAR) Parts 37.5, 37.6, 46.1, 46.2, 46.3, 46.4; Department of Defense (DoD) FARs (DFARS) 237.172, 246.4; Army FAR (AFAR) 5137.5; Deputy Assistant Secretary of the Army (Procurement) (DASA (P)) Memorandum, 21 October 2010; and Principal Assistant Responsible for Contracting (PARC) Policy and Compliance Guidance (P&CG) 2013-03, Quality Assurance Surveillance Plans (QASP) for Services Contracts, 6 Dec 2012, all of which provide for inspection, acceptance, and documentation of the services called for in the contract. This QASP is to be executed by the Procuring Contracting Officer (PCO), or duly authorized representative.
4. Roles and Instructions
4.1 Roles. The Government will appoint evaluation and surveillance teams. The Fixed Wing Life Cycle Services Contracts Working Integrated Product Team (WIPT) will be the final adjudicator of these evaluations. The following personnel shall oversee and coordinate evaluation/surveillance activities:
a. Government Representatives
(1) Fixed Wing Project Office (FW PO) Project Manager (FW PM) and SEMA Product Director (FW PdD) – The FW PM provides primary programmatic oversight;
nominates the Contracting Officer’s Representatives (CORs) and Fixed Wing Technical Representatives (FW TRs); ensures the CORs/FW TRs are trained before performing any COR/FW TR duties; and supports the COR’s/FW TR's performance assessment activities. While the FW PM may serve as a direct conduit to provide Government guidance and feedback to the contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the Government’s behalf.
(2) Procuring Contracting Officer (PCO) – The PCO is responsible for the final determination of the adequacy of the contractor's performance. The PCO will ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and will safeguard the interests of the United States in the contractual relationship. The PCO will also ensure that the contractor receives impartial, fair, and equitable treatment under this contract.
(3) Administrative Contracting Officer (ACO) - The ACO is responsible for monitoring contractor performance in accordance with (IAW) the responsibilities delegated by the PCO. Requirements for the ACO will be addressed following contract award.
(4) Government Flight Representative (GFR) – The GFR is a rated U.S. military officer, or Government civilian in an aviation position, to whom the Government has delegated responsibility for approval of contractor flights, procedures, crewmembers, and engine run certifiers. The GFR will ensure contractor compliance with applicable provisions of AR 95-20. The GFR is not empowered to make any contractual commitments or to authorize any contractual changes on the PCO’s behalf.
(5) Government Ground Representative (GGR) – The GGR is a U.S. Military aircraft maintenance officer or NCO (E-7 or above), or Government civilian equivalent, with responsibility for surveillance of contractor aircraft ground operations as part of an Aviation Program Team (APT). GGRs differ from GFRs in that GGRs have no authority to approve GOPs. GGRs shall know the status of all contractor facilities, equipment, group personnel training and certification, technical data, and procedures involving aircraft ground operations. The GGR will ensure contractor compliance with applicable provisions of AR 95-20. The GGR is not empowered to make any contractual
(6) Contracting Officer’s Representative (COR) - The COR is responsible for providing continuous technical oversight of the contractor’s performance and is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance. The COR is not empowered to make any contractual commitments or any contractual changes on the Government’s behalf unless authorized by the PCO.
(7) Fixed Wing Technical Representative (FW TR) – The FW TR is an individual assigned, by letter, to technical duties when a project/product manager determines technical representation is required at contractor facilities. The FW TR performs non-contract administration service technical duties, and provides liaison, guidance, and assistance on systems and programs (see DFARS 242.7401). The FW TR is not empowered to make any contractual commitments or to authorize any contractual changes on the PCO’s behalf. One FW TR will be assigned to each beddown base.
(8) Fixed Wing Quality Manager (QM) – The FW QM will maintain the central repository of all quality records. The FW QM will compile results of all audits and present them to the PM for evaluation and use in preparing the CPARS. The FW QM shall maintain all Electronic Corrective Action Reports (ECARs) and data associated with the contract. The FW QM is not empowered to make any contractual
(9) Other Key Government Personnel - These individuals may include performance monitors, inspectors, technical experts, or others who provide information that helps the COR monitor contractor performance. These personnel will be from the areas of Logistics, Systems Safety, Quality, Configuration Management, and Reliability and Maintainability (RAM).
b. Contractor Representatives - Will be determined at contract award, but is typically comprised of the following:
(1) Program Manager
(2) Contracts Manager
(3) Quality Manager
(4) Director of Maintenance
(5) Other Key Contract Personnel
4.2 Government Instructions
(1) The PCO, ACO, COR, GFR, QM, and FW TR will routinely monitor the contractor's support activities, including the contractor's adherence to contract terms, conditions, and performance requirements, as well as assessing the contractor's responsiveness to changes in technical direction. The ACO, COR, GFR, QM, and FW TR will promptly report any failures, delays, or significant deviations in performance, quality, or cost requirements to the PCO. The ACO, COR, GFR, QM, and FW TR will perform their surveillance duties in a manner which, in no way will result in contractor employees being managed as though they were Government employees.
(2) The ACO, COR, GFR, QM, and FW TR may conduct random site visits worldwide to observe and validate contractor performance.
(3) The PCO, or his/her designee, is the only individual authorized to modify the contract in any way or obligate the payment Government funds. All contractual agreements, commitments, and/or modifications which involve price, quantity, quality, delivery schedules, or other terms and conditions of the contract shall be made by the PCO. The ACO, COR, GFR, QM, and FW TR will not take any action which may affect contract schedules, funds, or scope of effort. The ACO, GFR, COR, QM, and FW TR may be held personally liable for unauthorized contractual actions.
(4) The ACO, COR, GFR, QM, and FW TR shall maintain written records of their interface with the contractor, recording the date and a brief description of all conversations, documents, or other items furnished to the contractor. The ACO, COR, GFR, QM, and FW TR will record any data that is considered pertinent and will make records available to the PCO.
Note: All personnel engaged in contracting and related activities shall conduct business dealings with industry in a manner above reproach in every aspect and shall protect the Government's interests, as well as maintaining its reputation for fair and equal dealings with all contractors. DoD Directive 5500.7-R sets forth standards of conduct for all personnel directly and indirectly involved in contracting.
5. Methods of Surveillance and Performance Standards
5.1. Methods of Contract Surveillance
The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. Additionally, this QASP is based on the premise that the contractor, not the Government, is responsible for management and quality control/quality assurance actions to successfully meet the terms of the contract.
Description of Surveillance Methods:
a. Inspection:
(1) Physical audit on location
a) Scheduled
b) Unscheduled
(2) Desktop audits
(3) Surveys
b. Customer Feedback: Customer feedback is firsthand information from the users.
If a user has determined the contractor is not performing IAW with the contractual requirements, the user can document it using the Customer Compliant Form (Attachment A). The user will forward the Customer Complaint form to the TR, COR, and PCO for resolution with the contractor. Additional methods to elicit customer feedback may consist of the following:
(1) COR/GFR/TR interface with Unit Commanders
(2) Corrective Action Reports (CARs)
(3) Telephone interviews with Commanders
(4) FW PM Logistics morning status calls
(5) Contractor internal audit results.
(6) FW PO command visits
(7) FW PM Program Integrator (PI) feedback
(8) Defense Contract Management Agency (DCMA) feedback
(9) Operational Support Airlift Command (OSACOM) feedback,
(10) Aviation Resources Management Survey (ARMS) inspections
(11) Theater commanders feedback
5.2. Performance Standards
The performance standards, as derived from the PWS requirements, are the standards the contractor must meet for a particular requirement to be deemed acceptable. These are called Acceptable Quality Levels (AQLs). The parameters for the AQLs are defined in the surveillance matrix for the derived PWS requirements (Attachment B). Failure to achieve the AQLs as stated in the matrix will be deemed unsatisfactory for that particular requirement.
6. Surveillance Matrix
The Surveillance Matrix (Attachment B) is the table of PWS performance objectives/elements and standards/AQLs that will be surveilled by the Government for the selected PWS requirements. This matrix details the methods of surveillance the Government will use to inspect and validate these performance elements.
7. Performance Reporting
7.1. Customer Complaint Form (Attachment A)
Upon contract award, the FW TR or COR will make this form available to all customers.
7.2. Electronic Corrective Action Report (ECAR)
The Government representatives in paragraph 4.1 above are authorized to issue CARs in the performance of their duties. Army Contracting Command (ACC) Virtual Contracting Enterprise (VCE) will be utilized to issue CARs under this QASP.
7.3. Performance Assessment Report (PAR) (Attachment C)
Whenever the Government assesses the contractor in any way, the individual conducting the assessment will document the results with a FW PO Performance Assessment Report (PAR).
8. Assessments
8.1. Monthly Assessments
8.1.1. Technical. IAW AR702.11, ISO 9110:2008, and AS 9100/9110, the FW PO QM team, will perform a monthly quality audit of randomly selected beddown base operations.
8.1.2. Logistics. IAW AR 95-20 Ground and Flight Operations and twelve ILS elements, the FW PO Log team, will perform a monthly quality audit of randomly selected beddown base operations.
8.2. Annual Assessments
8.2.1. TR Annual Assessments
An annual, formal, written assessment from the FW TR is required for each beddown base in order to document surveillance of every site. The FW TR will utilize the site specific objectives identified in the matrix at Attachment B, and the FW PO QM Audit Checklist. Complete inspection records shall be maintained at all times and shall be made available to the PCO upon request.
8.2.2. FW PO Annual Performance Assessment Report
Annually, in association with the annual CPARS requirement, the FW PO will prepare a summarized PAR derived from all assessments conducted throughout the year (e.g.: E- CARs, Customer Complaint Forms, Performance Assessment Reports, and DCMA provided input). A copy of the final PAR will be provided to the PCO who will in turn provide a copy to the contractor as an attachment to the CPARS.
9. ISSUE RESOLUTION
An issue is anything derived from the QASP process that cannot be brought to a resolution that is satisfactory to both Government and contractor personnel. The issue resolution process shall occur through the QASP chain of authority. Issues shall be addressed and resolved at the lowest level possible; however, all issues having contractual implications shall be brought to the immediate attention of the COR. The PCO will notify and seek the advice of the applicable Government Attorney Advisor on all issues that involve potential legal ramifications.
10. GOVERNMENT DOCUMENTATION
The ACO, COR, GFR, FW TR, and FW QM will, in addition to providing documentation to the PCO, maintain a complete Quality Assurance file. The file will contain copies of all reports, assessments, evaluations, recommendations, and any actions related to the Government's surveillance. All such records will be retained for the life of the contract. COR’s shall utilize the ACC Virtual Contracting Enterprise (VCE) – COR modules and web-tools for applicable contract forms, metrics, data collection and records management
ATTACHMENT A: Customer Complaint Form
CUSTOMER COMPLAINT RECORD
DATE/TIME OF COMPLAINT
SOURCE OF COMPLAINT
ORGANIZATION
BEDDOWN BASE
INDIVIDUAL
PHONE NUMBER
COMPLAINT
CONTRACT REFERENCE
LOCAL VERIFICATION
DATE/TIME CONTRACTOR INFORMED OF COMPLAINT
ACTION TAKEN BY CONTRACTOR
FW PO/COR ROOT CAUSE CORRECTIVE ACTION
ATTACHMENT B: Surveillance Matrix
PROGRAM/BUSINESS MANAGEMENT
PWS
Para
Performance Objective / Elements
Standards
/ AQL
Inspection
What How / Method When / Freq
3.1.1 Program
Management 100%
Established organizational structure; effective Program Management Plan;
Review of Process during program management reviews (PMRs)
Post Award Conference and then Annually
3.1.1
Program Management and Contract Administration
100%
Effective communications during daily meetings, PMRs, customer interface, prompt (define) responses to Government requests, etc.
Contractor's interface with FW
PO, PCO ACO,
COR, FW TR, and customer feedback. during daily meetings, PMR’s, customer interface
As received and acknowledged
3.1.2.2
3.1.2.3
Contingency Planning 90%
Contractor clearly understands and acknowledges the possibility for relocation and/ or movement in support of contingency, i.e.
war, conflict, national emergency
Review of contractor’s process and planning for such events.
Annually during PMR
3.1.6 Contract Funds Status Reporting
Accurate, approved, and acceptable data provided to the Government
Review of CDRL A001
Upon Receipt
3.1.9.1
Monthly Contractor Census Reporting
100%
Accurate, approved, and acceptable data provided to the Government
Review of CDRL A007
Upon Receipt
3.1.10 Warranty
Management
Management of warranties due to Government
Review of CDRL A009
Upon Receipt
TECHNICAL
PWS Para Performance Objective / Elements
Standards /
AQL
Inspection
What How / Method When / Freq
3.3.1.1 Airworthiness AWR Review
100%
Audit, validate & verify AWRs on aircraft (logbook) correlate to
CM/AED
documentation.
Compare AWR’s listed in logbook with AWR’s listed in TopVue & CAP;
correct any discrepancies, as required.
Semi- Annually
3.3.1.8.1
Quality Assurance -
AS9100 QMS
Certification
100%
AS9100
Certified QMS is being maintained.
Verify and review contractor/process that certified QMS is maintained IAW AS9100 i.e. audits, status etc.
3.3.1.8.3
3.3.1.8.4
Quality Assurance - Quality/QAPP Audits
100% Registrar & Internal Audits
Review evidence that contractor is maintaining audit and corrective action data/CAP for each facility. Send list of audits, outcomes and CAP(s).
Annually
3.3.1.10.1.1
3.3.1.10.1.3
RAM –
Established RAM Program Plan
100%
ANSI-STD-
RAM Program Plan implementation, execution and provided to GOV
Verify/validate RAM Program Plan, including FRACAS data, is being provided and is an effective method of performing RAM tasks.
Annually
3.3.2.4
3.3.2.4.1
Safety - Semi-Annual Safety Surveys
100% ARMS & SASOHI
inspections
Validate surveys are performed, used correct ARMS format & SASOHI inspections are performed
Semi- Annually
3.3.3.5.3
3.3.3.6.4
Continuous IA Monitoring – Risk Management
100% DoD8510.01
AR 25-2
Application of Risk principles to all systems that receive/transmit DOD data
Verify CONTINUOUS monitoring of IA IAW accreditation and Cyber Security Plan.
Validate compliance to FISMA 2002.
3.3.3.2
Security Awareness Training - Established Training Plan
100% DoD8570
AR25-2
Training plan and personnel documents are up to date. Personnel receive appropriate training within 6 months of employment.
Verify/validate training program, training material and training records are maintained IAW appropriate regulation and/or specification
LOGISTICS
PWS
Para
Performance Objective / Elements
Standards
/ AQL
Inspection
What How / Method When / Freq
Log
Diminishing Manufacturing Sources and Material Shortages
(DMSMS)
Is monitoring being accomplished
IAW DMSM
Program
Review of processes
Log
Contractor Material Management Plan IAW FAR 52.245
Is material management being accomplished IAW contractor developed plan
Review of processes
Supply personnel assigned IAW supply positioned
95%
Is there evidence that shows the contractor has personnel assigned to supply positions as indicated in their proposed manning for supply positions?
Review of Position
Log PHS&T
Planning for PHS&T (Part of Materiel Management)
Review of processes.
Is there evidence that shows the contractor is actively engaged in managing on and off site material requirements necessary for supply support and supply operations for, procurement, stock control, receipt, storage, issuance, packing, packaging, transportation, and quality assurance for all parts and material necessary for reduction in not mission capable supply in support of for all FW aircraft Reference Supply Support / Packaging, Handling, Storage & Transportation processes cited above.
Maintenance Planning and plan for aircraft and GSE
Review of processes.
shows the contractor is accomplishing scheduled and unscheduled maintenance, inspections, repair, and troubleshooting on all FW MDS (Model Design Series) aircraft and GSE to meet readiness, mission requirements, airworthiness and compliance with regulatory guidance IAW OEM Technical Manual, STC continued airworthiness, Army supplements to OEM Technical Manuals, FAA guidance (FAA Airworthiness Directives and Advisory Circular guidance as it applies to the aircraft MDS) and guidance from AWRs?
Reference processes cited above for Maintenance Planning and Management
Review of Processes.
shows the contractor is adhering to 14 Code of Federal Regulations (CFR) 43, 65, 91 and possess an 14 CFR 145 Repair Station License (Certification with authorization to perform major repairs and modifications on MDS aircraft and applicable components and appliances) utilizing A & P licensed technicians, (except for repair station painters), to perform the efforts? Is there evidence that shows the contractor is utilize only 14 CFR 43 and 145 certified repair station facilities for work subcontracted? Reference processes cited above for Maintenance Planning and Management processes.
shows the contractor is following the Aircraft Corrosion Prevention and Control Program and Plan?
Reference IAW DI-MFFP- 81403 CDRL and the following:
OEM aging fleet inspection recommendations, concerns and suggested inspections Guidance found in FAA Advisory Circular (AC) 43.13-1B, Chapter 6, Corrosion, Inspection & prevention Army Corrosion Control, Inspection and Prevention Technical Manual Series
TM 55-1500-344-23,
volumes 1, 2, 3 and 4 DoD Corrosion prevention and Control planning Guidebook Army Regulation 750-59 Army Corrosion Prevention And Control Program
Management
100%
Planning and management plan for aircraft and GSE
Is there evidence that shows the contractor is maintaining Associated Support Items Of Equipment (ASIOE) and Components Of End Items (COEI) and crew system/survival equipment on the aircraft inventory IAW technical publications and document/report for FW Aircraft? Reference processes cited above for Maintenance Planning and
Management
100%
Planning and management plan for aircraft and GSE
Is there evidence that shows the contractor is maintaining the aircraft IAW OEM requirements, and shall clean the interior and exterior at the end of each mission day?
Reference processes cited above for Maintenance Planning and Management processes.
Management
100%
Planning and management plan for aircraft and GSE
Is there evidence that shows the contractor is maintaining all aircraft interiors IAW guidance provided in the PWS?
Reference processes cited above for Maintenance Planning and Management
Management
100%
Planning and management plan for aircraft and GSE
Is there evidence that shows the contractor is planning for and accomplishing heavy maintenance, including modifications, integrations, RESET, and required repairs for Army FW aircraft programs IAW guidance provided in the PWS? Reference processes cited above for
Maintenance Planning and
Management
100%
Planning and management plan for aircraft and GSE
"Does the contractor have a written technical manual management process?
Maintenance Planning and Management
Support Equipment 100%
Support Equipment Management and Maintenance Process
Is there evidence that shows the contractor is managing and maintaining Government Furnished Property? Reference processes cited above for support equipment management processes and FAR 52.245-1.
Training and Training Support
100%
Does the contractor have a written training and training support management process?
Is there evidence that shows the contractor is managing training and training support?
Reference processes cited above for training and training support
Training and Training Support
100%
Training and Training Support
Is there evidence that shows the contractor is accomplishing licensing IAW the contractor processes at the various BB? Reference processes cited above for training and training support processes and AS9110B
Annually
Manpower and Personnel 100%
Manpower and Personnel
"Does the contractor have a written manpower and personnel management process?
Manpower and Personnel
Manpower and Personnel 100%
Manpower and Personnel
Is there evidence that shows the contractor is managing surge operations requirements for manpower and personnel? Reference processes cited above for manpower and personnel
Manpower and Personnel 100%
Manpower and Personnel
Is there evidence that shows the contractor is managing and executing required maintenance test flight/functional check flight within 72 hours IAW PWS? Reference processes cited above for manpower and personnel processes.
Annually
Facilities & Infrastructure 100%
Does the contractor have a written facilities and infrastructure management process?
Is there evidence that shows the contractor is managing off site facilities and infrastructure IAW PWS, AS9100 and host nation requirements?
Reference processes cited above for facilities and infrastructure and AS9100.
Annually
Electronic Resources 100%
Does the contractor have a written electronic resources process?
Is there evidence that shows the contractor is managing electronic resources, specifically in the area of the Government provided database IAW PWS?
Reference processes cited above for electronic resources and Fixed Wing FFIT SOP/Business Practices.
Annually
Electronic Resources 100%
Does the contractor have a written electronic resources process?
Is there evidence that shows the contractor is managing electronic resources, specifically subscriptions to aircraft avionics and equipment database updates as required by Appendix XX and IAW PWS? Reference processes cited above for electronic resources.
ATTACHMENT C: Performance Assessment Report (PAR)
PERFORMANCE ASSESSMENT REPORT (PAR)
(If more space is needed, use reverse and identify by number)
1. CONTRACT/TASK ORDER NUMBER 2. CONTRACTOR 3. TYPE OF SERVICES
4. QUALITY ASSURANCE PERSONNEL (QAP)
SIGNATURE AND DATE
5. QAP PHONE 6. SUSPENSE DATE
I. PERFORMANCE
7. DEFICIENCY (CHECK ALL BOXES THAT APPLY)
NEW
REPEAT
NO DEFICIENCY NOTED
8. SERVICES SUMMARY or SOW PARAGRAPH ITEM
REVIEWED
9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX
WAS CHECKED)
10. DETAILED PERFORMANCE ASSESSMENT
II. CONTRACTOR VALIDATION
11. CONTRACTOR REPRESENTATIVE CONCUR NON-
CONCUR
12. CORRECTIVE ACTION ESTIMATED COMPLETION
DATE
13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR
NON-CONCURRENCE OF QAP CITED DEFICIENCY
III. ACTION CORRECTED
14. CONCUR NON-CONCUR QAP SIGNATURE AND DATE
15. QAP REMARKS (REQUIRED)
16. CONTRACTOR REPRESENTATIVE REMARKS
PERFORMANCE ASSESSMENT REPORT
Continuation Sheet
(Number to correspond with applicable Item Number on reverse)
Performance Assessment Report (PAR) Instructions
Block 1. Quality Assurance Personnel (QAP) enters contract or task order number.
Block 2. QAP enters contractor name.
Block 3. QAP enters type of services.
Block 4. QAP signs and dates.
Block 5. QAP enters telephone number.
Block 6. QAP assigns suspense date for Contractor Representative validation if a deficiency box was checked in Block 7.
Part I. Contractor Performance
Block 7. QAP checks all boxes that apply.
Block 8. QAP enters Services Summary or Statement of Work (SOW) paragraph item reviewed.
Block 9. QAP enters brief description of deficiency and tracking number if the deficiency box was checked in Block 7. Detailed description will be on Corrective Action Report (CAR).
Block 10. QAP enters a detailed performance assessment if the deficiency box in Block 7 was not checked.
Parts II and III will be used only if a deficiency was documented in Part I.
Part II. Contractor Validation
Block 11. Contractor Representative checks one box in response to QAP cited deficiency. If Concurrence is indicated, Contractor Representative continues to Block 12. If Non-Concurrence is indicated, continue to Block 13 and state reason(s) for Non-Concurrence with QAP cited deficiency and return PAR to QAP.
Block 12. Contractor Representative enters Estimated Completion Date of Corrective Action and continues to Block 13.
Block 13. Contractor Representative details Corrective Action and the Action Taken to Prevent Recurrence or Reason for Non-Concurrence of QAP cited deficiency.
Part III. Deficiency Corrected
Block 14. QAP checks appropriate block, signs, and dates.
Block 15. (Required Entry) QAP remarks regarding the Corrective Action and the Action Taken to Prevent Recurrence. If Non-Concur was checked, this block should be very detailed to explain why.
Block 16. Contractor Representative enters remarks if further discussion is needed about QAP concurrence with Contractor’s Corrective Action and Action Taken to Prevent Recurrence.
Continuation Sheet. The Continuation Sheet is to be used to expand on any information that will not fit in the applicable numbered block.
Performance Assessment Report (PAR) Template, Feb 05 (SAF/AQC)
| 1. Vision/Mission |
| 2. Purpose |
| 3. Authority |
| 4. Roles and Instructions |
| 5. Methods of Surveillance and Performance Standards |
| 5.1. Methods of Contract Surveillance |
| 5.2. Performance Standards |
| 6. Surveillance Matrix |
| 7. Performance Reporting |
| 7.1. Customer Complaint Form (Attachment A) |
| 7.2. Electronic Corrective Action Report (ECAR) |
| 7.3. Performance Assessment Report (PAR) (Attachment C) |
| 8. Assessments |
| 8.1. Monthly Assessments |
| 8.2. Annual Assessments |
| 8.2.2. FW PO Annual Performance Assessment Report |
| 9. ISSUE RESOLUTION |
| 10. GOVERNMENT DOCUMENTATION |
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