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SP3300-20-R-5001
Attachment J 26
TECHNICAL EXHIBIT 5.0
ACCEPTABLE PERFORMANCE LEVELS (APLS)
5.2 RECEIVING
TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
Receipt Processing
– New Procurement Receipts Tailgate to Induction
| Tailgate to Induction and post to accountable record in 24 business hours or less |
| < 24 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15176) . |
| New Procurement lines received per month (DSS-MIS Data Element 15101). |
| Receipt Processing – New Procurement Receipts Tailgate to Stow |
| Tailgate to Stow in 4 calendar days or less |
| ≤ 4 days average each month (DSS-MIS Data Element 15117) No receipt older than 30 calendar days. |
| New Procurement lines stowed per month (DSS-MIS Data Element 15102). |
| Receipt Processing – Customer Returns Receipts Tailgate to Induction |
| Tailgate/Turn-in to Induction and post to accountable record in 120 business hours or less |
| ≤ 120 hours average each month |
excluding weekends and holidays (DSS-MIS Data Element 15376) Customer Return lines received per month (DSS-MIS Data Element 15301).
Receipt Processing
– Customer Return Receipts Tailgate to Stow
| Tailgate/Turn-in to Stow in 10 calendar days or less |
| < 10 days average each month (DSS-MIS Data Element 15317) No receipt older than 30 calendar days. |
| Customer Return lines stowed per month (DSS-MIS Data Element 15302). |
| Receipt Processing – MILSVC Redistributions Order (RDO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 business hours or less |
| ≤ 48 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15276) |
| Redistribution Order (RDO) lines received per month (DSS-MIS Data Element 15201). |
| Receipt Processing – MILSVC Redistribution (RDO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 calendar days or less |
| ≤ 10 days average each month (DSS-MIS Data Element 15217) No receipt older than 30 calendar days. |
| Redistribution Order (RDO) lines stowed per month (DSS-MIS Data Element 15202). |
| Receipt Processing – (DLA) Stock Transfer Order (STO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 business hours or less |
| ≤ 48 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15576) |
| Stock Transfer Order (STO) lines received per month (DSS-MIS Data Element 15501). |
| Receipt Processing – DLA Stock Transfer Orders STO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 calendar days or less |
| ≤ 10 days average each month (DSS-MIS Data Element 15517) No receipt older than 30 calendar days. |
| Stock Transfer Order (STO) lines stowed per month (DSS-MIS Data Element 15502). |
5.3.8 ISSUE
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
| iSDR Rate |
| Material shipped is the correct item, quantity, and CC and shipped to the right customer |
| > 99.75% |
Monthly ISDR Report Valid complaints per month as a % of total issues (sum of DSS MIS Elements 21740 and 22002)
| MRO High Priority -Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in 1 calendar day or less average |
| <1 day average each month (DSS-MIS Data Element 22303) No more than 5% of pending issues can be older than 30 calendar days. |
| High priority lines issued per month (DSS-MIS Data Element 22302) |
| MRO Routine Priority - Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in 3 calendar days or less average |
| ≤ 3 days average each month (DSS-MIS Data Element 22308) No more than 5% of pending issues can be older than 30 calendar days |
| Routine priority lines issued per month (DSS-MIS Data Element 22307) |
| STO Routines (DLA)- Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of STO at Distribution Center to ship in 5 calendar days or less average |
| ≤ 5 day average each month (DSS-MIS Data Element 20805) No more than 5% of pending issues can be older than 30 calendar days |
| DLA Routine STO lines issued per month (DSS-MIS Data Element 20803) |
| RDO Routines (MILSVC)- Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of RDO at Distribution Center to ship in 3 calendar days or less average |
| < 3 day average each month (DSS-MIS Data Element 20705) No more than 5% of pending issues can be older than 30 calendar days |
| MILSVC Routine RDO lines issued per month (DSS-MIS Data Element 20703) |
| DROs |
| Receipt of DRO at Distribution Center to ship in 21 calendar days or less average |
| < 21 day average each month. QMF/program run by J-3 until a more automated reporting process is available. No more than 5% of pending issues can be older than 60 calendar days |
| DRO lines issued per month. HAZMAT and Radioactive Material (RAM) DROs excluded. QMF/program run by J-3 until MIS elements are available. |
| FMS MRO High Priority |
| Receipt of MRO at the Distribution Center to ship (or to date of first notice, if NOA) in 3 calendar days or less. |
| ≤ 3 day average each month. QMF/program run by J-3 until a more automated reporting process is available. No more than 5% of pending issues can be older than 30 calendar days. |
| FMS MRO High Priority lines (as defined by DLA Distribution, currently RDD ‘777’, RDD ‘E_’, RDD ‘N_’, Project Code ‘9G_’, and CASREP (11th position of document number is ‘G’ or ‘W’)) received per month. QMF/program run by J-3 until a more automated reporting process is available . |
| FMS MRO Routine Priority |
| Receipt of MRO at the Distribution Center to ship (or to date of first notice, if NOA) in 10 calendar days or less. |
| ≤ 10 day average each month. QMF/program run by J-3 until a more automated reporting process is available. No more than 5% of pending issues can be older than 30 calendar days |
| FMS MRO Routine Priority lines (as defined by DLA Distribution, currently all FMS MROs excluding RDD ‘777’, RDD ‘E_’, RDD ‘N_’, Project Code ‘9G_’, and CASREP (11th position of document number is ‘G’ or ‘W’)) received per month. QMF/program run by J-3 until a more automated reporting process is available. |
*NOTES:
1. The APL clock starts when the MROs free flow from DAASC into DSS.
5.4 PHYSICAL INVENTORY CONTROL STANDARDS
QUALITY and TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT |
UNIVERSE
Denial Rate
(DSS)
| The right quantity, condition code and item is located to fill the MRO |
| ≤ 0.40% |
(DSS-MIS Data Element 26330) Total MROs Shipped (DSS-MIS Data Element 21740) plus Total Denials with Management Codes 1, 2, 4, 5 (DSS-MIS Data Element 26300) per month
| All Inventories |
| Physical Counts completed IAW Government Inventory Plan |
| 100% Timeliness |
| Number of inventories completed monthly divided by the number of inventories scheduled for that month |
| Inventory Schedule |
| Physical Counts completed IAW Government Inventory Plan |
| 100% Schedule Adherence and Completion |
| NIINs scheduled quarterly with 100% 1st and 2nd Counts completed within required quarter |
| TPIC G Inventories |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| All items counted at time of annually scheduled TPIC G inventory (Controlled Items – Classified and Sensitive) |
| Radiological |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| All items counted at time of annually scheduled inventory |
All Inventories
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 98% Accuracy |
| Total Counts with zero adjustments / Total Counts (D8A or D9A) transactions from DSS Adjustment Transaction Record Table |
| Location Accuracy |
| Physical material in location by NSN, Shelf-Life, CC, and Unit of Issue match storage activity locator records |
| 99.5% Accuracy |
| Number of location surveys completed per month; DSS Report: YE8B1 |
| TPIC M Floor to Book (Completeness) |
| Where Floor to Book Discrepancies are identified; TPIC M Inventories scheduled and completed |
| 100% Timeliness |
| Population of discrepant Floor to Book counts matched with corresponding TPIC M (monthly) |
5.6 PACKAGING
TIMELINESS *
| ACTIVITY |
| STANDARDS |
| APL |
| MEASUREMENT UNIVERSE |
| Packaging/PPP&M Actions (Other than FRC Maintenance Returns) |
| Accomplish all packaging actions within 30 calendar days of an item being in-checked and placed into a PPP&M location |
| ≥ 90% in 30 calendar days (while meeting all other contract terms and conditions) |
| PPP&M work orders closed per month (LSBJ screen in DSS). Same measurement as the J3 Operations Update. |
| Packaging/PPP&M Actions (Other than FRC Maintenance Returns) |
| Accomplish all packaging actions within 60 calendar days of an item being in-checked and placed into a PPP&M location |
| 100% in 60 calendar days (while meeting all other contract terms and conditions) |
| PPP&M work orders closed per month (LSBJ screen in DSS). Same measurement as the J3 Operations Update. |
TIMELINESS * Retail APLs
| ACTIVITY |
| STANDARDS |
| APL |
| MEASUREMENT UNIVERSE |
| New Procurement Receipt Induction |
| 24 hrs |
| 90% On-Time |
| 15177 |
| New Procurement Receipt Stow |
| 3 days |
| 90% On-Time |
| QMF |
| Customer Return Induction |
| 24 hrs |
| 90% On-Time |
| QMF |
| Customer Return Stow |
| 5 days |
| 90% On-Time |
| QMF |
| DLA STO Receipt Induction |
| 48 hrs |
| 90% On-Time |
| 15577 |
| DLA STO Receipt Stow |
| 3 days |
| 90% On-Time |
| QMF |
| High Pri MRO Processing |
| 1 day |
| 85% On-Time |
| 22306 |
| Delivery Response Time |
| 3 Days |
| 90% On-Time |
| QMF |
| Denial Rate |
| N/A |
| 1.00% On-Time |
| 26330 |
| Re-warehousing DD Pick Created to IA Stow |
| 7 days |
| 90% On-Time |
| QMF |
| Re-warehousing DD Pick Created to DD Delivery |
| 5 days |
| 90% On-Time |
| QMF |
| Re-warehousing DD Delivery to IA Stow |
| 2 days |
| 90% On-Time |
| QMF |
| Re-warehousing IA to IA (Re-ident Requests) |
| 3 days |
| 90% On-Time |
| QMF |
TE 5.0
Acceptable Performance Levels (APL)