SEC_ISS_Industry_Day_Presentation.pdf

U.S. Securities and

Exchange Commission

SEC OIT ISS Recompete

Industry Day

May 28, 2015

Agenda

Infrastructure Support Services (ISS) Overview

• SEC Geographical Locations

ISS Scope of Services

• Task Area 1 – Enterprise Operations

• Task Area 2 – Enterprise Infrastructure

• Task Area 3 – Enterprise Architecture

• Task Area 4 – Common Services

RFP Key Items

• Minimum Solicitation Criteria (Go/No-Go)

• Evaluation Criteria

• Automatic Renewals

Next Steps

ISS Initiative Overview

Purpose

The SEC currently has a technology Infrastructure Support Services (ISS) contract that is nearing the end of its five year term. The purpose of this RFP is to award the Infrastructure

Support Services (ISS) contract

Objective

With information technology providing all aspects of its business, the SEC depends on Contractor support for problem resolution and support services to meet its business needs

The SEC expects the Contractor to deliver optimal daily performance of the SEC IT operations and take day-to-day responsibility for the SEC IT operations, achieving the minimum performance objectives on a daily basis, and taking a proactive approach with the

SEC in improving the operations and efficiencies of the SEC IT environment

Scope of Services

Provide comprehensive Infrastructure Support

Services (ISS) in support of the SEC Office of

Information Technology (OIT) in the area of Enterprise

Operations, Enterprise Infrastructure, Enterprise

Architecture, and Common Services

Support shall span across all locations, to include the

SEC Headquarter Offices in Washington, DC, the

SEC Data Centers, the eleven Regional Offices, and in any location where the SEC operates in the future

SEC Geographical Locations

Legend

SEC Regional Field Offices

SEC Headquarters

SEC Data Centers

SEC Headquarters

Station Place

Washington DC

Users: 4318

SEC Data Centers

Data Center 1

Beltsville, MD

Data Center 2

Edison, NJ

Support for the Infrastructure Support Services (ISS) contract shall span across the SEC

Headquarters Building, the SEC Data Centers, and 11 Regional Offices

Support Services within the ISS Contract includes SEC

Teleworkers and Travelers (CONUS & OCONUS)

SEC Regional Offices

Office Users

Atlanta Regional Office (ARO) 140

Boston Regional Office (BRO) 197

Chicago Regional Office (CHRO) 263

Denver Regional Office (DRO) 112

Fort Worth Regional Office (FWRO) 130

Los Angeles Regional Office (LARO) 184

Miami Regional Office (MIRO) 127

New York Regional Office (NYRO) 615

Philadelphia Regional Office (PHRO) 149

Salt Lake Regional Office (SLRO) 28

San Francisco Regional Office (SFRO) 125

*User count includes Federal and Contractor Staff

ISS Scope of Services

Office of Information Technology (OIT)

Planning, Design, Policy and Procedures Architecture and Strategy

Contractor Management Client Management

Fe d

R o les C o n tracto r Fu n ctio n s

Task 1.1:

Service Desk

Task 1.2:

End User Computing

Task Area 1:

Enterprise

Operations

Task 1.3:

NOC Support

Task 1.4:

IT Specialist Support

Task Area 2:

Enterprise

Infrastructure

Task 2.1:

Managed Network

Task 2.2:

Servers and Storage

Task 2.3:

EDW

Support

Task 2.4:

Data Center Operations

Task 2.5:

Disaster Recovery

Task Area 3:

Enterprise

Architecture

Task 3.1:

Enterprise Engineering

Task 3.2:

Pre-Prod Environment

Task 3.3:

Testing and Development

Task Area 4:

Common

Services

Task 4.1:

Asset Management

Task 4.2:

Transition Support

Task 4.3:

Other Projects

Task 4.4/4.5:

AR and eDiscovery

Task 4.6:

Delivery Management

Task 4.7:

Overarching Process

Category Count

Total Desktop Count ~ 3200

Total Laptop Count ~ 4100

Category Count

Total Authorized Users ~ 6100

Average Help Desk Call per Month ~ 6000

SLA

Performance

Target

Speed to Answer

Phone ≤ 30 sec.

SLA

Performance

Target

Response Time

Priority 1

≤ 30 min.

98% of the time

General EUC Support

Computer Imaging

Software Support

Technology Refresh

EUC Security

General Service Desk Support

Productivity Applications Support

Access Control

Executive User Support

Reports and Deliverable

Task Area 1 – Enterprise Operations

Task 1.2:

End User Computing

Task 1.3:

NOC Support

Task 1.4:

IT Specialist Support

Task 1.1:

Service Desk

Enterprise Operations provides support services that entail incident and request management, executive users support, regional field office support, NOC management and monitoring, access control, technology deployment and refresh, computer imaging, and administration of the SEC’s Service Management system

Task Area Snapshot

Remaining Tasks

Subtasks Key Volume Data Key SLA

Category Count

Total Physical Servers ~ 460

Total Virtual Servers ~ 3300

Total Storage ~ 24 PB

Category Count

Total Network Switches ~ 270

Total VOIP Handsets ~ 6900

Wireless Access Points ~ 600

SLA

Performance

Target

Service

Availability LAN 99.97%

SLA

Performance

Target

Service

Availability PMEF 99.990%

General Server and Storage Support

Server Management

Storage Management

Remote Access and Messaging

Active Directory (AD) Support

Common Network Services (CNS)

Wide Area Network (WAN)

Local Area Network (LAN)

Voice Services

Task Area 2 – Enterprise Infrastructure

Enterprise Infrastructure provides support services that entail data center management, server and storage support, network administration, and system administration. Additionally, Enterprise Infrastructure monitors and oversees the operations of the IT hardware, software, and facility infrastructure within all SEC locations

Task Area Snapshot

Remaining Tasks

Subtasks Key Volume Data Key SLA

Task 2.1:

Managed Network

Task 2.2:

Servers and Storage

Task 2.3:

EDW

Support

Task 2.4:

Data Center Operations

Task 2.5:

Disaster Recovery

Task Area 3 – Enterprise Architecture

Enterprise Architecture encompasses Enterprise Engineering services, Preproduction Environment support, and Testing and Development support

Task Area Snapshot

Key Responsibilities

The SEC Technology Test Lab is a critical component of the Engineering function. Successful operation of the Lab is essential to the deployment of new systems and technologies, the resolution of significant architecture issues, and the determination of viable strategic directions

Task 3.2:

Pre-Prod Environment

Task 3.3:

Testing and Development

The Contractor shall provide testing and development services to the SEC to support the design and management of all aspects of the testing and development of technology

The Contractor shall provide the SEC with engineering support efforts to support business needs with appropriate technology (hardware or software). This includes architectural design, engineering design, proof of concept development, pilots, analysis, results, and documentation

Task 3.1:

Enterprise Engineering

Task 4.3:

Other Projects

Task 4.4/4.5:

AR and eDiscovery

Task 4.6:

Delivery Management

Task 4.7:

Overarching Process

Task 4.2:

Transition Support

Task Area 4 – Common Services

Common Services encompass tasks such as, Asset Management, Transition Support, Other

Projects and Operational Support, Audit Remediation, eDiscovery, Infrastructure Delivery

Management, and Overarching Process Support

Task Area Snapshot

Remaining Tasks

SLA

Performance

Target

Inventory Accuracy –Entries 99%

Inventory Accuracy –

Capitalized Property 98%

Inventory Accuracy –

Accountable Property 98%

Asset Disposal – Within 30 Days 100%

The Contractor shall thoroughly and accurately account for all SEC IT desktop equipment, software, mobile computing devices, and infrastructure hardware and software, during the entire life cycle of asset management including delivery and staging, asset tracking, asset deployment, license management, and asset disposal.

Task 4.1:

Asset Management

Go/No-Go Criteria

Go/No Go Criteria

Criteria 1

Contract Experience

Prime must have successfully completed at least two (2) Federal contracts in the

Infrastructure Support Services areas within the past three (3) years with a total executed annual contract value (per Federal contract) greater than $30 million

Criteria 2

Prime Experience

Prime must have completed at least five (5) years’ experience as a Prime contractor on one or multiple Federal contract(s) in the past seven (7) years (from the proposal due date)

Criteria 3

Project Experience

The Offeror must have successfully completed contracts in each of the following service areas (Enterprise Operations, Enterprise Infrastructure, Enterprise

Architecture Support and Common Services, as defined in Section C.5 within the past five (5) years by the proposal due date

Criteria 4

Relevant Revenue

The Prime must have derived at least 50% of its revenue in the last three years from the delivery of similar Infrastructure Support Services as of the proposal due date

Proposed Evaluation Criteria (DRAFT)

Technical

Factors

Technical Capability

• Technical Solution

• Processes and practices

• Quick hires and qualified staff

• Continuous Innovation

• Contract Changes

• QASP

Proposed Transition/

Implementation Approach

• Transition Plan

• Project Schedule

• Staffing Plan

Key Personnel

• Quality

• Qualification

• Additional proposed staff

Past Performance

• Past Experience

• Performance Risk

• Meeting contract deliverables

• CPARS/PPIRS reviews

Small Business

• Subcontracting Plan

• Degree of participation

• Effectiveness

Price

Evaluation

Factors

• Offeror’s proposed pricing based on Attachment 7 – Pricing Sheet

• Market prices

• Government cost estimates

• Other government and publicly available contracts

• The Offeror’s financial ability to fulfill the requirements of the contract

• The reasonableness and fairness of the Offeror’s proposed pricing

Automatic Renewal Criteria

Renewal Criteria

Service

Level

Meet or exceed all Service Level objectives in base and option years

Continuously Increase Service Level Commitments in option years

Cost Meet all cost objectives in base and option years

Continuously Decrease Cost Objectives in options years

SEC

Satisfaction Obtain a minimum average satisfaction score of 4 out of 5

The proposed term of the contract is a two (2) year base period and eight (8) one year options. The renewals will be based on the Contractor performance and meeting the minimum criteria for renewal

Questions?

Next Steps

Draft RFP

Comments

Comments and suggestion to the Draft RFP are due by June 1st, 2015

All comments per company must be submitted at once

1 on 1

Meetings

The SEC plans to have 1 on 1 meetings with Industry Members that meet the following requirements:

• Only potential Prime Contractors can register for 1 on 1 meetings

• 1 on 1 meetings will be with Prime Contactors and their teams

Projected RFP

Release Projected RFP Release Date is June 19th, 2015

Thank you for your participation