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Attachment 16 – ISS Demand Volumes
1.0 ISS Demand Volumes
The ISS Demand Volumes are intended to assist potential Offeror’s with an estimate of the SEC operating environment and the infrastructure to be supported. The quantities and volumes shown are estimates and to be used for directional guidance only. Volumes are based on a recent snapshot and may increase or decrease in the future. Some quantities and volumes are broken out by SEC location, while others are only provided at an aggregate level.
SEC Locations and Employee Count
| Office Location |
| Abbreviation |
| SEC Employee Count |
| Beltsville, MD |
| Data Center 1 (DC1) |
| -- |
| Edison, NJ |
| Data Center 2 (DC2) |
| -- |
| Philadelphia, PA |
| PHRO |
| 149 |
| San Francisco, CA |
| SFRO |
| 125 |
| Salt Lake City, UT |
| SLRO |
| 28 |
| Richmond, VA |
| RICH |
| COOP Site |
Service Desk Volume
| Task |
| Unit |
| SEC (Total Across all Locations) |
| Authorized Users |
| Users |
| 6100 |
| Help Desk Calls |
| Contacts / month |
| 6000 |
| Email Contacts |
| Contacts / month |
| 4800 |
| Intranet Requests |
| Contacts / month |
| 6100 |
| Walk-up Requests |
| Contacts / month |
| 2000 |
| Applications Support (COTS) |
| Contacts / month |
| 300-400 |
| Tickets created |
| # of tickets |
| 10000 |
| Network Printers |
| Devices |
| 800 |
| Local Printers |
| Devices |
| 1500 |
| Mobile Devices (blackberry, exchange active sync) |
| Devices |
| 7500 |
| First Contact Resolution Rate |
| % |
| 75-90 |
| New Hires (2014) in HQ |
| Count |
| 1000 |
| New Hires (2014) in Regional Offices |
| Count |
| 500 |
Scheduled Service Request
| Location |
| IMACDs |
| Adds/Deletes Only |
End User Computing (EUC)
Desktops
| Windows Laptops |
| Apple Desktops |
| Apple Laptops |
SEC Imaging
| Assets |
| Unit |
| Non-Office Specific |
| OS Image Build |
| Per Year |
| 4 |
| Software Packages |
| Annually |
| 120 |
Server Volume
| Servers |
| Data Center 1 |
| Data Center 2 |
| HQ |
| Regional Offices |
| Total |
| Unix |
| Physical |
| 19 |
| 29 |
| -- |
| -- |
| 38 |
| Linux |
| Physical |
| 47 |
| 47 |
| -- |
| -- |
| 94 |
| Virtual |
| 578 |
| 578 |
| -- |
| -- |
| 1156 |
| Wintel |
| Physical |
| 34 |
| 34 |
| -- |
| -- |
| 68 |
| Virtual |
| 1058 |
| 1058 |
| -- |
| -- |
| 2116 |
| Other (ESXi) |
| 98 |
| 103 |
| 36 |
| 23 |
| 260 |
Infrastructure Applications
| Messaging |
| Users / Accounts |
| 9000 |
| Active Directory |
| Users / Accounts |
| 6500 |
| Email Archive |
| Mailboxes |
| 15500 |
| Exchange Servers |
| Servers |
| 14 |
| IM - Instant Messaging / text |
| Users |
| 6500 |
Storage Volume
| Storage Type |
| Data Center 1 |
| Data Center 2 |
| HQ |
| Regional Offices |
| Total |
| SAN NetApp (Raw TB) |
| FAS, V-series, E-Series |
| 8860 |
| 8009 |
| 579 |
| 873 |
| 18321 |
SAN EMC
(Raw TB)
| Isilon, VNX, Celerra, Centera |
| 2630 |
| 2630 |
| -- |
| -- |
| 5260 |
| Backup/Restore (# of Servers) |
| NetBackup or similar |
| 100 |
| 100 |
| -- |
| -- |
| 200 |
| VTL (Raw TB) |
| Quantum DXi |
| 200 |
| 200 |
| -- |
| -- |
| 400 |
Data Center Work Order Incidents
| Work Orders |
| Units |
| Data Center 1 |
| Data Center 2 |
| Access (provides access services for vendors holding support contracts on SEC installed hardware) |
| # Incidents |
| 473 |
| 397 |
| Work orders for moves/adds/changes and troubleshooting requests |
| # Incidents |
| 67 |
| 112 |
| Shipments (Packing, unpacking, transport, inventory, and logistical coordination services) |
| # Incidents |
| 35 |
| 22 |
Data Center Volume
| Facility |
| HQ |
| DC1 |
| DC2 |
| PHRO |
| BRO |
| CHRO |
| NYRO |
| LARO |
| SFRO |
| SLRO |
| FWRO |
| DRO |
| MIRO |
| ARO |
| Total |
Server Room Size (Sq. Feet) [footnoteRef:1] [1: Based on the SEC standard configuration for the regional server rooms]
| 2800 |
| 2700 |
| 2800 |
| 250-400 |
| 250-400 |
| 250-400 |
| 250-400 |
| 250-400 |
| 250-400 |
| 250-400 |
| 250-400 |
| 250-400 |
| 250-400 |
| 250-400 |
| 8300 |
| Number of Racks |
| 103 |
| 124 |
| 130 |
| 12 |
| 8 |
| 15 |
| 20 |
| 8 |
| 13 |
| 3 |
| 6 |
| 14 |
| 6 |
| 11 |
| 473 |
| Average Rack Unit Size (in units (U)) |
| 42 |
| 44 |
| 46 |
| 43 |
| 43 |
| 43 |
| 44 |
| 44 |
| 43 |
| 44 |
| 44 |
| 42 |
| 44 |
| 43 |
| 609 |
Total Rack Space (in units (U))
| 4382 |
| 5545 |
| 6012 |
| 525 |
| 345 |
| 645 |
| 891 |
| 354 |
| 567 |
| 132 |
| 264 |
| 600 |
| 264 |
| 480 |
| 21006 |
Free Rack Space (in units (U))
| 2882 |
| 2461 |
| 3271 |
| 199 |
| 134 |
| 217 |
| 376 |
| 97 |
| 244 |
| 35 |
| 125 |
| 292 |
| 110 |
| 203 |
| 10646 |
| Used Rack Space |
| 34% |
| 56% |
| 46% |
| 62% |
| 61% |
| 66% |
| 58% |
| 73% |
| 57% |
| 73% |
| 53% |
| 51% |
| 58% |
| 58% |
| -- |
| Unused Rack Space |
| 66% |
| 44% |
| 54% |
| 38% |
| 39% |
| 34% |
| 42% |
| 27% |
| 43% |
| 27% |
| 47% |
| 49% |
| 42% |
| 42% |
| -- |
Components
| Number of UPS |
| 4 |
| 4 |
| 4 |
| 1 |
| 1 |
| 7 |
| 15 |
| 1 |
| 1 |
| 4 |
| 7 |
| 1 |
| 5 |
| 1 |
| 56 |
| Number of KVM Console-Switches |
| 23 |
| 49 |
| 10 |
| 1 |
| 2 |
| 2 |
| 2 |
| 1 |
| 1 |
| 2 |
| 1 |
| 1 |
| 1 |
| 1 |
| 97 |
| Floors |
| 10 |
| -- |
| -- |
| 2 |
| 3 |
| 2 |
| 6 |
| 3 |
| 5 |
| 1 |
| 2 |
| 3 |
| 2 |
| 3 |
| 42 |
LAN closets per site [footnoteRef:2] [2: Based on the SEC standard configuration for the regional communication closet]
| 58 |
| -- |
| -- |
| 3 |
| 3 |
| 4 |
| 7 |
| 2 |
| 5 |
| 1 |
| 1 |
| 2 |
| 1 |
| 2 |
| 89 |
| Number of supported workstation/staff seats |
| 1734 |
| 1 |
| 1 |
| 133 |
| 180 |
| 150 |
| 585 |
| 180 |
| 75 |
| 23 |
| 90 |
| 106 |
| 110 |
| 100 |
| 3468 |
| Fluke cable testers |
| 1 |
| 1 |
| 1 |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| 3 |
| Server Lifts |
| 1 |
| 1 |
| 1 |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| 3 |
| Label Makers |
| 1 |
| 1 |
| 1 |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| 3 |
| Tool kits |
| 1 |
| 1 |
| 1 |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| -- |
| 3 |
Network Volume
| Voice Mailbox |
| HQ |
| ARO |
| BRO |
| CHRO |
| DRO |
| FWRO |
| LARO |
| MIRO |
| NYRO |
| PHRO |
| SFRO |
| SLRO |
| RICH |
| Total |
Installed Phones (Cisco Handsets)
| 4404 |
| 161 |
| 218 |
| 305 |
| 142 |
| 151 |
| 220 |
| 172 |
| 672 |
| 190 |
| 173 |
| 41 |
| 15 |
| 6864 |
| Voice Mailboxes (Mailboxes) |
| 4057 |
| 137 |
| 176 |
| 262 |
| 109 |
| 123 |
| 177 |
| 125 |
| 601 |
| 148 |
| 124 |
| 27 |
| 0 |
| 6066 |
| VoIP - Soft Phones (Phones) |
| 433 |
| 10 |
| 6 |
| 15 |
| 5 |
| 28 |
| 16 |
| 4 |
| 16 |
| 13 |
| 8 |
| 1 |
| 0 |
| 555 |
Data
| Routers (small, medium, large) |
| 23 |
| 5 |
| 5 |
| 5 |
| 5 |
| 5 |
| 5 |
| 5 |
| 5 |
| 5 |
| 5 |
| 5 |
| 3 |
| 81 |
| Switches (small, medium, large) |
| 182 |
| 10 |
| 5 |
| 10 |
| 7 |
| 6 |
| 6 |
| 6 |
| 18 |
| 5 |
| 9 |
| 2 |
| 3 |
| 269 |
| Load Balancers |
| 12 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 12 |
| WAN Ports |
| 16 |
| 2 |
| 2 |
| 2 |
| 2 |
| 2 |
| 2 |
| 2 |
| 2 |
| 2 |
| 2 |
| 2 |
| 2 |
| 40 |
| Wireless Core Infrastructure |
| 16 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 2 |
| 0 |
| 0 |
| 0 |
| 0 |
| 18 |
| Wireless Access (WAPs) |
| 382 |
| 15 |
| 21 |
| 19 |
| 15 |
| 15 |
| 18 |
| 15 |
| 58 |
| 21 |
| 18 |
| 4 |
| 0 |
| 601 |
| VPN |
| 6 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 6 |
Other
| Endpoints |
| 127 |
| 8 |
| 15 |
| 9 |
| 13 |
| 6 |
| 10 |
| 6 |
| 17 |
| 4 |
| 11 |
| 12 |
| 1 |
| 239 |
| Streaming devices |
| 8 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 8 |
| Video bridges |
| 8 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 8 |