Attachment_16_-_ISS_Demand_-_Volume.xlsx

XLSX spreadsheet 46 KB Posted

Attached to
Infrastructure Support Services (ISS) Federal contract opportunity
Solicitation number
SECHQ1-15-R-0015
Issued by
Securities and Exchange Commission

About this file

From the source

Attachment 16 - ISS Demand - Volume

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Other files for this federal contract opportunity

Other files attached to Infrastructure Support Services (ISS), newest first.
File Type Posted
Attachment_10_-_Question_and_Answer_-_Response_1.pdf PDF
ISS_RFP_Final.docx DOCX document
Attachment 10 - Question and Answer —
Attachment 3 - NDA - Contractor.docx DOCX document
SECHQ1-15-R-0015.pdf PDF
Attachment 12 - Hours of Operation by Geographical Location.doc DOC document
Attachment 11 - Oral Presentation Scenarios.docx DOCX document
Attachment 18 - Service Desk Overview.pdf PDF
Attachment 13 - SEC Technology Refresh Rates.doc DOC document
Attachment 17 - Performance Incentive.docx DOCX document
ISS_RFP_Final.docx DOCX document
Attachment 4 - NDA - Contractor Personnel.docx DOCX document
Attachment 14 - Software and Tools List.docx DOCX document
Attachment 19 - End User Computing —
Attachment 16 - ISS Demand Volumes.docx DOCX document
Attachment 2 - Small Business Subcontracting Plan Format.docx DOCX document
Attachment 7 - Pricing Support Sheets.xlsx XLSX spreadsheet
Attachment 1 - Definitions and Acronyms.docx DOCX document
Attachment 9 - Service Level Agreements.docx DOCX document
Attachment 8 - Go_No-Go Factor Response Form.docx DOCX document
Attachment 20 - Fixed Price ConversionTimeline.docx DOCX document
Attachment 6 - Tax Liability Certification.docx DOCX document
Attachment 14 - Software and Tools List.docx DOCX document
Attachment 9 - Service Level Agreements.docx DOCX document
Attachment 3 - NDA - Contractor.docx DOCX document
Attachment 2 - Small Business Subcontracting Plan Format.docx DOCX document
Attachment 11 - Oral Presentation Scenarios.docx DOCX document
Attachment 4 - NDA - Contractor Personnel.docx DOCX document
Attachment 6 - Tax Liability Certification.docx DOCX document
ISS_RFP_RevisedDRAFT.docx DOCX document
Attachment 18 - Service Desk Overview.pdf PDF
Attachment 1 - Definitions and Acronyms.docx DOCX document
Attachment 10 - Question and Answer —
Attachment 13 - SEC Technology Refresh Rates.doc DOC document
Attachment 16 - ISS Demand Volumes.docx DOCX document
Attachment 8 - Go_No-Go Factor Response Form.docx DOCX document
Attachment 19 - End User Computing —
Draft_Timeline.docx DOCX document
Vendor_Meeting_Request_Form.pdf PDF
SEC_ISS_Industry_Day_Presentation.pdf PDF
Attachment_13_-_SEC_Technology_Refresh_Rates.doc DOC document
Attachment_9_-_Service_Levels_ISS.xlsx XLSX spreadsheet
ISS_RFP_-_Draft.docx DOCX document
Attachment_18_-_Service_Desk_Overview.docx DOCX document
Attachment_17_-_Automatic_Renewal_Process.docx DOCX document
Attachment_11_-_Past_Performance_Questionnaire_-_ISS.doc DOC document
Attachment_19_-_End_User_Computing_(EUC)_Overview.docx DOCX document
Attachment_5_-_Conflict_of_Interest.docx DOCX document
Attachment_15_-Quality_Assurance_Surveillance_Plan_(QASP).doc DOC document
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Instructions

Instructions:
1The intent of this exercise is to provide the potential bidders with an estimate of the SEC operating environment and the infrastructure to be supported
2The quantities and volumes shown are estimates and to be used for directional guidance only. Volumes are based on a recent snapshot and may increase or decrease in the future
3Some quantities and volumes are broken out by SEC location, whle others are only provided at an aggregate level. The list of locations is shown on the next tab

SEC Locations & Employee Count

Office LocationAbbreviationSEC Employee Count
Washington DCHQ4318
Beltsville, MDData Center 1
Edison, NJData Center 2
Atlanta, GAARO140
Boston, MABRO197
Chicago, ILCHRO263
Denver, CODRO112
Fort Worth, TXFWRO130
Los Angeles, CALARO184
Miami, FLMIRO127
New York, NYNYRO615
Philadelphia, PAPHRO149
San Francisco, CASFRO125
Salt Lake City, UTSLRO28
RIchmond, VARICHCOOP Site

Service Desk

SERVICE DESK

TaskUnitSEC (Total Across all Locations)HQAROBROCHRODROFWROLAROMIRONYROPLROSFROSLRO
Authorized UsersUsers6100
Help Desk CallsContacts / month6000
Email ContactsContacts / month4800
Intranet RequestsContacts / month6100
Walk-up RequestsContacts / month2000
Applications Support (COTS)Contacts / month300-400
Tickets created# of tickets10000
Network PrintersDevices800
Local PrintersDevices1500
Copiers#200
Mobile Devices (blackberry, exchange active sync)Devices7500
First Contact Resolution Rate%75-90
New Hires (2014) in HQCount1000
New Hires (2014) in Regional OfficesCount500
IMACDstickets / year5500
Adds/Deletes (No Moves or Changes)tickets / year10060100452580100300702540

&F, &A

EUC

END USER COMPUTING (EUC) / DESKSIDE SUPPORT

Volumes by LOCATION
UnitNon-Office SpecificHQAROBROCHRODROFWROLAROMIRONYROPHROSFROSLROTOTAL
DesktopsDevices1516140121238961301819139116898283198
LaptopsDevices3112538788424064863225055144013
Apple DesktopsDevices5252
Apple LaptopsDevices6311
Hard IMACsEvents / month0
Soft IMACsEvents / month0
OS Image BuildPer Year40
Software Packages Created for DistributionAnnually1200

Servers

SERVERS

Volumes by Location
Data Center 1Data Center 2HQRegional Offices (All Offices)Total
ServersUnit
UNIXPhysical Images (boxes)19190038
Virtual OS Images00000
LinuxPhysical Images (boxes)47470094
Virtual OS Images578578001156
WintelPhysical Images (boxes)34340068
Virtual OS Images10581058002116

Other (ESXi) Physical Images (boxes) 98 103 36 23 260

ApplicationsUnitTotal (Not Location Specific)
MessagingUsers / eMail Accounts9000
Active DirectoryUsers / Accounts6500
Email ArchiveMailboxes15500
Exchange ServersServers14
IM - Instant Messaging / textUsers6500

Storage

STORAGE

Volumes by LOCATION
Storage TypeUnitData Center 1Data Center 2HQRegional OfficesTOTAL
SAN NetAppFAS, V-series, E-SeriesRAW TB8860800957987318321
SAN EMCIsilon, VNX, Celerra, CenteraRAW TB26302630005260
Backup / RestoreNetBackup or similar# of Servers10010000200
VTLQuantum DXiRAW TB20020000400

Network

NETWORK
Volumes by Location
Voice MailboxesUnitHQAROBROCHRODROFWROLAROMIRONYROPHROSFROSLRORICHTOTAL
Installed PhonesCisco Handsets440416121830514215122017267219017341156864
Voice MailboxesMailboxes40571371762621091231771256011481242706066
VoIP - Soft PhonesPhones433106155281641613810555
Call Center HandsetHandsets00000000000000
Data
Routers (small, medium, large)Devices2355555555555381
Switches (small, medium, large)Devices182105107666185923269
Load BalancersDevices1200000000000012
WAN PortsPorts1622222222222240
WIreless Core infrastructureDevices1600000002000018
Wireless Access (WAPs)Devices3821521191515181558211840601
VPNDevices60000000000006
Other
EndpointsDevices127815913610617411121239
Streaming devicesDevices80000000000008
Video bridgesDevices80000000000008
Devices00000000000000

- Infrastructure: SECURITY

Volumes by LOCATION

Location 1Location 2Location 3Location 4Location 5Location 6TOTAL
Modify as Needed (examples shown)city namecity namecity namecity namecity namecity name
PKI Certificates - per certificateCertificates0000000
Security Token - per tokenTokens0000000
Endpoint Detection - per deviceDevices0000000
DLP Device - per deviceDevices0000000
Content Monitoring - per deviceDevices0000000
GSOC/GSIRTUser0000000
HIDS Server - per serverServer0000000
NIPS / NIDS - per deviceDevice0000000
Active IP Address Scan - per scanScans0000000
Web URL Scan - per scanScans0000000
Ad Hoc Vulnerability Scan - per scanScans0000000
Compliance Mgt Server - per serverServer0000000
Endpoint Encryption Device - per deviceDevice0000000

Data Center

DATA CENTER OPERATIONS

Volumes by Locations
FacilityUnitsHQData Center 1Data Center 2PHROBROCHRONYROLAROSFROSLROFWRODROMIROAROTotal
Server Room Size (Sq Footage) **Sq Feet**280027002800250-400250-400250-400250-400250-400250-400250-400250-400250-400250-400250-4008300
Number of RacksCount10312413012815208133614611473
Average Rack Unit SizeIn Units (U)4244464343434444434444424443609
Total Rack SpaceIn Units (U)43825545601252534564589135456713226460026448021006
Free Rack spaceIn Units (U)288224613271199134217376972443512529211020310646
Percentage of Used Rack Space%34%56%46%62%61%66%58%73%57%73%53%51%58%58%
Percentage of Unused Rack Space%66%44%54%38%39%34%42%27%43%27%47%49%42%42%
Components
Number of UPSCount44411715114715156
Number of KVM Console-SwitchesCount2349101222112111197
Floors1023263512323
LAN communication closets per site ***Count5833472511212
Approximate number of supported workstation/staff seatsCount173411133180150585180752390106110100
Special Equipment111
Fluke cable testersCount111
Server LiftsCount111
Label MakersCount111
Tool kitsCount
Work Order Incidents
Access (provides access services for vendors holding support contracts on SEC installed hardware)# Incidents473397
Work orders for moves/adds/changes and troubleshooting requests# Incidents67112
Shipments (Packing, unpacking, transport, inventory, and logistical coordination services)# Incidents3522
** Based on the SEC standard configuration for the regional server rooms
*** Based on the SEC standard configuration for the regional comm. Closet

File details come from the government source that posted it. Updated .