Attachment 11 - Oral Presentation Scenarios.docx

Attachment 11 – Oral Presentation Scenarios

The Offeror will demonstrate their approach, detailed methodology, and recommendations for each of the scenarios as outlined below.

The Offeror will have a total of four hours for Oral Presentations, with time allotted to each agenda item as follows:

00:25 – 00:35

Q&A on Scenario 1

00:55 – 01:05

Q&A on Scenario 2

01:50 – 02:05

Q&A on Scenario 3

02:25 – 02:35

Q&A on Scenario 4

02:55 – 03:05

Q&A on Scenario 5

03:40 – 03:50

Q&A on Scenario 6

The SEC will utilize allotted time at the end of each presentation to ask questions related to the selected solution and approach. It is in the Offeror’s best interest to provide concise answers in order to maximize the government’s understanding of the Offeror’s technical solution. The Offeror may provide, and the SEC may consider, materials that are contained in the Technical Proposal, Part A submission (50 pages maximum), even if certain slides or pages are not presented during the presentation. The Offeror may make modest adjustments to the planned allotment of time between the Scenarios and may apply any unspent time in one Scenario to another Scenario, so long as the total presentation time presented above is not extended.

Scenario 1: Transition Plan Presentation: 25 minutes Q&A: 10 minutes

The Offeror should demonstrate its ability to seamlessly transition from the current Infrastructure Support Services contractor to the new contractor without impact to end users, including allocation of resources and tools as necessary in order to meet the requirements. The Offeror should describe its implementation plan citing at least two similar sized past transitions covering all in-scope areas.

Scenario 2: Deployment of Major System Upgrade Presentation: 20 minutes Q&A: 10 minutes

Issue: The SEC has a current need to upgrade the Exchange Server 2010 Environment to the next generation of Exchange Server (approximately 8000 accounts). Exchange Server 2010 is stable, highly available, and currently has minimal vulnerability risk factors, but is nearing end of extended support. We are currently considering two options. Option 1: Deploy Exchange 2013 (on premise) early in CY2016. Option 2: Deploy Exchange 2016 (on premise) late in CY2016. In addition to these options, the SEC is open to alternative options that should be considered.

The Offeror should provide recommendations and an overview of their technical approach to successfully complete the upgrade of this critical system. The presentation shall include past performances and detailed information to support the recommendation.

Scenario 3: Support Services Presentation: 35 minutes Q&A: 15 minutes

The Offeror will demonstrate its ability to provide support services to the SEC utilizing the volume data provided in the RFP (~6100 users, ~7200 end user devices, 11 regional field offices, etc.). The presentation shall include support models for Service Desk, Tier 2, Field Offices, and End User technology. The presentation should, at a minimum, address the following:

· Demonstrate the day 1 staffing model, performance targets (or SLAs), and technology and tools adopted by or deployed by the Offeror

· Demonstrate how each of the above (staffing, performance, and technology/tools) evolved over the life of the contract

· Discuss top Tier 1 issues, and the top issues escalated to Tier 2, and demonstrate steps taken to minimize escalations over time

· Demonstrate how the Offeror drove greater efficiencies and controlled costs over the duration of the contract

· Demonstrate which innovations/improvements were deployed, and how innovations were tracked and deployed (e.g., via quarterly reviews)

The Offer shall provide examples using past performance from similar sized agencies to demonstrate their ability to perform their recommendations.

Scenario 4: Resolving Complex and Ongoing Performance Issues Presentation: 20 minutes Q&A: 10 minutes

Issue: The SEC has a wide variety of core applications, systems, and services supporting critical OIT customers (Internal SEC Divisions). OIT provides the core infrastructure supporting these systems but does not always have the specialized knowledge or skills required to support these complex applications.

The internal SEC customer occasionally complains of latency or other similar performance issues. An examination of available performance data often generates inconclusive results and in some cases system troubleshooting continues for many months before an actual issue is identified or ultimately resolved. The ISS contractor is often called upon to work with the customer and external vendors to identify and assist in resolving these ongoing problems.

What would be your approach to handling such issues and working with the various parties involved? How would the Offeror mitigate performance issues in the future?

The presentation shall include past performances and detailed information to support the recommendation.

Scenario 5: Solutions Engineering Presentation: 20 minutes Q&A: 10 minutes

Issue: The SEC has decided to explore third-party clouds as a possible hosting solution. The SEC would like to migrate a major application to a hosted cloud solution, but lacks experience in performing such a migration. What would the Offeror’s solution look like?

The Offeror should demonstrate their methodology to migrating an application to a hosted cloud solution, providing the following to support their solution:

· Provide an approach, strategy, and framework that would be used for this solution

· Provide details towards testing and developing the solution

· Provide a migration plan and roadmap

· Provide a total cost of ownership (TCO) for your proposed solution

· Provide details on how the Offeror would realign staffing to support applications and services that migrate to the cloud during the contract term

The presentation shall include past performances and detailed information to support the recommendation.

Scenario 6: Transformation Plan Presentation: 25 minutes Q&A: 10 minutes

The Offeror shall demonstrate how they would transform the SEC’s current approach to Infrastructure Support Services, without being provided any additional current state information besides what is detailed in the Final RFP. The presentation shall include, but is not limited to, the following:

· Demonstrate your approach to gathering enough information to be able to assess the current state and plan for the transformation

· Provide a strategy to gain efficiencies by lowering staffing levels (and therefore costs), through the use of better tools and processes over time

· Propose off-site staffing options that improve the level of service and lower costs to the SEC

· Demonstrate what innovations (people, process, technology) the Offeror can bring to assist in this transformation and what benefits those innovations provide the SEC

· Provide past performance where the Offeror has successfully transformed an contract similar to the size and scope of the Infrastructure Support Service contract

· Provide an approach to successfully convert the contract to a firm fixed price (FFP) over time. The Offeror may suggest portions of the scope that could be converted to FFP